SPP Keith Posted May 4, 2015 Report Share Posted May 4, 2015 (edited) Team, Just a quick note, as I've seen some posts lately where people are directing their customer service questions to the forums. We're not always on the forums to monitor customer service issues but I assure you, if you send an email in or call us during business hours, you will get someone on the phone and your question answered. My team is fantastic and cross-trained to ensure you are helped but please feel free to reach out to anyone below if you have a specific type of question. I can be reached almost anytime, keithc@Shelby.com Thanks! Daniel Velarde -Customer Service- danielv@Shelby.com Chris Ruby -Customer Service/Tech Support- chrisr@Shelby.com Jason Harlow -Shelby Performance Center/Warranty- jasonh@Shelby.com Jeremy Sparkman -Customer Service/TS Memberships- jeremys@Shelby.com Edited August 24, 2015 by SPP Keith Link to comment Share on other sites More sharing options...
HARALD KELLEY Posted May 4, 2015 Report Share Posted May 4, 2015 Good info for a sticky/pinned item. Link to comment Share on other sites More sharing options...
DubbsFaris Posted May 4, 2015 Report Share Posted May 4, 2015 This topic has been pinned for future access. Link to comment Share on other sites More sharing options...
Don Johnston Posted May 4, 2015 Report Share Posted May 4, 2015 It would be great to have those email contacts posted on the contact page at the Shelby Performance Parts site. Then we do not have to search for them on this forum. Link to comment Share on other sites More sharing options...
arants Posted May 5, 2015 Report Share Posted May 5, 2015 (edited) This is good info, but what ever happens to the requests you make on the "contact us" link on the SPP website? I know that the email on my account is current because I still get plenty of "offers" but I've yet to receive any response using that link. I'm usually a phone call kind of guy anyway, but just wondering. Edited May 5, 2015 by arants Link to comment Share on other sites More sharing options...
Jer Posted May 6, 2015 Report Share Posted May 6, 2015 I'll vouch for Keith, he will do his best, he does work hard to ensure customer satisfaction. Jer Link to comment Share on other sites More sharing options...
cmcmotorworks Posted May 6, 2015 Report Share Posted May 6, 2015 I'll vouch for Keith, he will do his best, he does work hard to ensure customer satisfaction. Jer Okay ! As long as we've got a Voucher ! Link to comment Share on other sites More sharing options...
Larry T Posted May 6, 2015 Report Share Posted May 6, 2015 Great information ..... thanks for sharing. Link to comment Share on other sites More sharing options...
Shelby73 Posted August 17, 2015 Report Share Posted August 17, 2015 (edited) Sent emails.....no response Edited August 17, 2015 by Shelby73 Link to comment Share on other sites More sharing options...
Jerry Froelich Posted August 24, 2015 Report Share Posted August 24, 2015 Ditto. Called, left messages and tried emails. Nothing. I was told that Brian Turner is no longer there. Jason has been a complete zero at return responses. I have given up on all things Shelby, unfortunately there are some things you can't get anywhere else. Link to comment Share on other sites More sharing options...
SPP Keith Posted August 24, 2015 Author Report Share Posted August 24, 2015 Team, Jason was on a well deserved vacation last week and is back in the office today; available via both email and phone. I encourage anyone to email me directly if you feel your emails are going unanswered as opposed to posting on the forums. You'll find the repose time a lot faster. I've also added an additional crew member to the roster above and removed Brian Turner, as he no longer works with our company. Thanks- Link to comment Share on other sites More sharing options...
Jerry Froelich Posted August 25, 2015 Report Share Posted August 25, 2015 Okay, I will play. Everybody deserves a vacation. Having said that, I did call today and leave a message for Jason. No response. Just like no response to my phone call in July. Try email you say. On August 1st, I did get to talk to Chris Ruby who was awesome. He could not answer my questions so Chris Ruby sent an email to...take a guess...Jason. No response. Tried phone calls and tried email. Like I said I have given up on Shelby. Unfortunately, some things I can't get anywhere else. Link to comment Share on other sites More sharing options...
SPP Keith Posted August 25, 2015 Author Report Share Posted August 25, 2015 (edited) Okay, I will play. Everybody deserves a vacation. Having said that, I did call today and leave a message for Jason. No response. Just like no response to my phone call in July. Try email you say. On August 1st, I did get to talk to Chris Ruby who was awesome. He could not answer my questions so Chris Ruby sent an email to...take a guess...Jason. No response. Tried phone calls and tried email. Like I said I have given up on Shelby. Unfortunately, some things I can't get anywhere else. Jerry, I did some digging and found some info on your request from Chris here. I'll ensure that Jason calls you today. In the future, please email me directly if you do not hear back from someone in a timely manner. I apologize for the delay. keithc@shelby.com Edited August 25, 2015 by SPP Keith Link to comment Share on other sites More sharing options...
Jerry Froelich Posted August 25, 2015 Report Share Posted August 25, 2015 I received my return phone call today. Thank you. While I appreciate your efforts, it is frustrating that you would have to get involved for me to get a returned phone call or email. Nonetheless, I do not want to minimize the time and attention you have spent on this issue. Thank you once again. Link to comment Share on other sites More sharing options...
cmcmotorworks Posted August 26, 2015 Report Share Posted August 26, 2015 Jerry, I did some digging and found some info on your request from Chris here. I'll ensure that Jason calls you today. In the future, please email me directly if you do not hear back from someone in a timely manner. I apologize for the delay. keithc@shelby.com Keith deserves a shirt. I wonder what size he is ? Link to comment Share on other sites More sharing options...
HARALD KELLEY Posted August 26, 2015 Report Share Posted August 26, 2015 Team, Just a quick note, as I've seen some posts lately where people are directing their customer service questions to the forums. We're not always on the forums to monitor customer service issues but I assure you, if you send an email in or call us during business hours, you will get someone on the phone and your question answered. My team is fantastic and cross-trained to ensure you are helped but please feel free to reach out to anyone below if you have a specific type of question. I can be reached almost anytime, keithc@Shelby.com Thanks! Daniel Velarde -Customer Service- danielv@Shelby.com Chris Ruby -Customer Service/Tech Support- chrisr@Shelby.com Jason Harlow -Shelby Performance Center/Warranty- jasonh@Shelby.com Jeremy Sparkman -Customer Service/TS Memberships- jeremys@Shelby.com Looks like this was updated. Good info deserves a bump up and a like! Link to comment Share on other sites More sharing options...
SPP Keith Posted August 26, 2015 Author Report Share Posted August 26, 2015 Team, I appreciate constructive criticism and respect everyone's right to an opinion, however uninformed at times. Please note that unconstructive criticism that serves no purpose will be deleted. This is a privately owned forum and we all agreed to the same terms and conditions when we signed up. I will update this thread when contact information changes for my team. Thanks! Link to comment Share on other sites More sharing options...
RichS Posted August 26, 2015 Report Share Posted August 26, 2015 Now may be a good time to reread this if you haven't already: http://www.teamshelby.com/forums/index.php/topic/83144-an-open-letter-from-shelby-american-to-all-team-shelby-users/?p=1488853 Link to comment Share on other sites More sharing options...
SAI-Steven Posted August 7, 2018 Report Share Posted August 7, 2018 Thread being locked as info contained in it is outdated. Please reach out directly to SPP with any questions you may have. Link to comment Share on other sites More sharing options...
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