FordRocks1 Posted December 13, 2012 Report Share Posted December 13, 2012 Was excited to come home to my new hood today and I find that the box that the Deep Draw Hood is in is partially broken and so I just took the hood out and I find that it is chipped on the side. What are my options now? Do I return it, is it fixable, do I file a claim with FedEx? It's such a nice piece. I need some advice please, I will contact FedEx early in the morning concerning this matter. Link to comment Share on other sites More sharing options...
FordRocks1 Posted December 13, 2012 Author Report Share Posted December 13, 2012 The last pic is taken prior to me taking the hood completely put of the box, as you can kind of see, it seems that the box was dropped or something hit it because where it is broken/ripped is exactly where the chip is at. Link to comment Share on other sites More sharing options...
shelbymotorsports Posted December 13, 2012 Report Share Posted December 13, 2012 First SAVE ALL PACKING MATERIAL & SHIPPING BOX, do not throw anything away. Next contact SPP for instructions on how to proceed. That is if you purchased the hood from SPP. Steve Link to comment Share on other sites More sharing options...
twobjshelbys Posted December 13, 2012 Report Share Posted December 13, 2012 Steve's advice is good. Take pictures of all the packaging too. Link to comment Share on other sites More sharing options...
jerseygator Posted December 13, 2012 Report Share Posted December 13, 2012 Ouch... Hope everything works out for you. Link to comment Share on other sites More sharing options...
FordRocks1 Posted December 13, 2012 Author Report Share Posted December 13, 2012 Thanks, yep, I still have it all, and yes, it was purchased through SPP....is there a specific phone number/email as to who I should contact? Thanks. Link to comment Share on other sites More sharing options...
shelbymotorsports Posted December 13, 2012 Report Share Posted December 13, 2012 Thanks, yep, I still have it all, and yes, it was purchased through SPP....is there a specific phone number/email as to who I should contact? Thanks. Just call the direct SPP number, 702-405-3500. Steve Link to comment Share on other sites More sharing options...
richard m.switzer Posted December 13, 2012 Report Share Posted December 13, 2012 Most " good " body shops can fix that ,, if it is fiberglass ,, hope all works out for you ,sorry to hear this as well ,, fiberglass hoods are the worst thing to be shipped .,, I was told by SPP that these hoods needed alot of bodywork anyways to look good ,thats why the price $$$ is what it is for them . Link to comment Share on other sites More sharing options...
CSX4833 Posted December 13, 2012 Report Share Posted December 13, 2012 SPP will need to file the claim with FedEx since they were the original shipper. FedEx will mot likely send out a claim rep depending on the value of the claim. The claim rep will need to see all the packaging and carton condition to make a judgement as to whether it was packed to their specifications. Sometimes, they will allow digital pictures but you would need to provide them to SPP as they make the claim. Good luck. Sorry about the hood. Link to comment Share on other sites More sharing options...
HARALD KELLEY Posted December 13, 2012 Report Share Posted December 13, 2012 I would contact Jer at SPP. He was ready to assist me with my small imperfection but the body shop was able to make it right so I did not need his help. I also agree a good shop can fix that. But first contact SPP as suggested to see how they would want to proceed. They will make it right. Link to comment Share on other sites More sharing options...
Blown Away Posted December 13, 2012 Report Share Posted December 13, 2012 Didn't somebody have to be there to sign for and accept the hood? I had to, and before I signed, we (the Fed Ex guy and I) removed the hood from the box and I gave it a good visual. Then I signed for acceptance. If someone had to sign for yours, that might be Fed Ex's excuse for release of liability. The box for my hood was in excellent condition though. I agree with others, a good shop can fix that easily. Dan Link to comment Share on other sites More sharing options...
Jer Posted December 13, 2012 Report Share Posted December 13, 2012 I would contact Jer at SPP. He was ready to assist me with my small imperfection but the body shop was able to make it right so I did not need his help. I also agree a good shop can fix that. But first contact SPP as suggested to see how they would want to proceed. They will make it right. Yup, just contact me, anytime. I'm happy to help. I WILL agree that it should be an easy fix, it's on a straight surface edge, and your body shop will probably make it right with no real effort. Get their opinion, if you can. It may - at least - make you feel better fast. Just let me know what I can do to help. Jer Link to comment Share on other sites More sharing options...
FordRocks1 Posted December 13, 2012 Author Report Share Posted December 13, 2012 Yup, just contact me, anytime. I'm happy to help. I WILL agree that it should be an easy fix, it's on a straight surface edge, and your body shop will probably make it right with no real effort. Get their opinion, if you can. It may - at least - make you feel better fast. Just let me know what I can do to help. Jer Thanks Jer, I'll call you sometime today. Are there supposed to be mesh inserts for the opening included in the package or are those separate for purchase? Chrid Link to comment Share on other sites More sharing options...
Jer Posted December 13, 2012 Report Share Posted December 13, 2012 Thanks Jer, I'll call you sometime today. Are there supposed to be mesh inserts for the opening included in the package or are those separate for purchase? Chrid They are supposed to be in the box, wrapped up separately. If you didn't get them, let me know, I'll get them to you. Also, your shipping box should have a hologram sticker on it, signed by the person who packaged it. Let me know who that was. I'll be in my office later today, after 2 or so. Jer Link to comment Share on other sites More sharing options...
FordRocks1 Posted December 13, 2012 Author Report Share Posted December 13, 2012 They are supposed to be in the box, wrapped up separately. If you didn't get them, let me know, I'll get them to you. Also, your shipping box should have a hologram sticker on it, signed by the person who packaged it. Let me know who that was. I'll be in my office later today, after 2 or so. Jer Jer, Email sent to your email address in your signature. Link to comment Share on other sites More sharing options...
alustar Posted December 15, 2012 Report Share Posted December 15, 2012 I fixed it myself..There is no need to worry. Link to comment Share on other sites More sharing options...
trevor08gt Posted December 15, 2012 Report Share Posted December 15, 2012 I fixed it myself..There is no need to worry. Would love to have that hood! Link to comment Share on other sites More sharing options...
David Hawkins Posted December 17, 2012 Report Share Posted December 17, 2012 FedEx should PAY to have it fixed. It looks like they droped it on the edge of the Truck Floor at the Rear Door, either loading it or unloading it. Link to comment Share on other sites More sharing options...
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