topgun Posted November 16, 2012 Report Share Posted November 16, 2012 I got the call today. Alcoas on the way next week. wooooowhoooooo Link to comment Share on other sites More sharing options...
topgun Posted November 16, 2012 Author Report Share Posted November 16, 2012 Just had a scare. My receipt from shelby had the incorrect shipping address, Good thing I checked and called back or who knows where my wheels would have ended up. Link to comment Share on other sites More sharing options...
topgun Posted November 30, 2012 Author Report Share Posted November 30, 2012 Okay Now Im pissed I was told 2 weeks ago that I would receive my wheels last week. I called 2 days ago no clear answer. Called today and was told there was a refund on my order that i had paid in full. I was then told by a certain rep that I will not name that he was sorry and that he would have my order shipped out today. Okay somebody tell me something to calm me down because I'am soooooooooooooooo pissed with shelby. Link to comment Share on other sites More sharing options...
springer Posted November 30, 2012 Report Share Posted November 30, 2012 We've all been there - at least once. Link to comment Share on other sites More sharing options...
Jer Posted November 30, 2012 Report Share Posted November 30, 2012 Okay Now Im pissed I was told 2 weeks ago that I would receive my wheels last week. I called 2 days ago no clear answer. Called today and was told there was a refund on my order that i had paid in full. I was then told by a certain rep that I will not name that he was sorry and that he would have my order shipped out today. Okay somebody tell me something to calm me down because I'am soooooooooooooooo pissed with shelby. Call me ASAP. I want to hear about this directly, if you have a moment. I'll make it right for you. 702-540-2605 Thanks, Jer Link to comment Share on other sites More sharing options...
topgun Posted November 30, 2012 Author Report Share Posted November 30, 2012 just had a great call with the newly vice president of shelby performance parts, and I must say that I'am very pleased. I have been in the customer service industry for over 20 years and I know that things don't always go as planned but, how quickly you react to make things right keeps the customer happy and brings more business. its always good to hear from the top brass directly, Thanks Jer. I look forward to receiving my order next week. More to follow!!!!!!!!!!!!!!!!! Link to comment Share on other sites More sharing options...
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