Stanger_merged Posted November 16, 2011 Report Share Posted November 16, 2011 I have purchased many parts from Shelby. I just spent $1000+ plus on an order 2 days ago. You would think that Shelby parts would have told me if i waited 2 days I would save 15%. Every other store does it as a courtesy. As a Team Shelby member I am disappointed. Heck when I go to my Ford dealer they allways give me 10% automatically for genuine Shelby parts. Poor customer relations. I will think twice before I order from them again. Sorry for the complaint, being in the customer business for 25 years I feel this is poor service for us. Think they might give me a break? What are your thoughts? OOOPPPP. Just as I posted they fixed it in minutes. I got the discount!!! Link to comment Share on other sites More sharing options...
sharon Posted November 16, 2011 Report Share Posted November 16, 2011 I have purchased many parts from Shelby. I just spent $1000+ plus on an order 2 days ago. You would think that Shelby parts would have told me if i waited 2 days I would save 15%. Every other store does it as a courtesy. As a Team Shelby member I am disappointed. Heck when I go to my Ford dealer they allways give me 10% automatically for genuine Shelby parts. Poor customer relations. I will think twice before I order from them again. Sorry for the complaint, being in the customer business for 25 years I feel this is poor service for us. Think they might give me a break? What are your thoughts? We honor all discounts if you purchased within 10 days of the sale. Please just call SPP and they are happy to give you back the difference. Link to comment Share on other sites More sharing options...
sharon Posted November 16, 2011 Report Share Posted November 16, 2011 Also the guys that answer the phone are not involved in the decisions about discounts. So they would not have know. That is why we always honor the price for the sale if you buy 10 days before the sale you can get the difference back. Link to comment Share on other sites More sharing options...
Bill Hamilton Posted November 16, 2011 Report Share Posted November 16, 2011 We honor all discounts if you purchased within 10 days of the sale. Please just call SPP and they are happy to give you back the difference. Wow, thanks Sharon. That's pretty cool in my book. :shades: Link to comment Share on other sites More sharing options...
shelbykam Posted November 16, 2011 Report Share Posted November 16, 2011 Email sent. Link to comment Share on other sites More sharing options...
Leroy Posted November 16, 2011 Report Share Posted November 16, 2011 Wow, thanks Sharon. That's pretty cool in my book. :shades: +1 :happy feet: Link to comment Share on other sites More sharing options...
Stanger_merged Posted November 16, 2011 Author Report Share Posted November 16, 2011 I just got an email that made my day. I will be given the discount. They responded in minutes. Now I will brag about Shelby to everyone. This is top service. I do appreciate this much. I am going to look at what else I want tonight. Yea SHELBY PARTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :happy feet: Link to comment Share on other sites More sharing options...
Doug_GT350 Posted November 16, 2011 Report Share Posted November 16, 2011 I just got an email that made my day. I will be given the discount. They responded in minutes. Now I will brag about Shelby to everyone. This is top service. I do appreciate this much. I am going to look at what else I want tonight. Yea SHELBY PARTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :happy feet: Another happy customer..... :happy feet: Link to comment Share on other sites More sharing options...
robertlane Posted November 16, 2011 Report Share Posted November 16, 2011 Thanks for posting the topic - we're always glad to hear the good and bad. . .but always happier to resolve any issues Link to comment Share on other sites More sharing options...
JeffIsHereToo Posted November 16, 2011 Report Share Posted November 16, 2011 I just got an email that made my day. I will be given the discount. They responded in minutes. Now I will brag about Shelby to everyone. This is top service. I do appreciate this much. I am going to look at what else I want tonight. Yea SHELBY PARTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!! :happy feet: Glad to hear this will all work out especially for someone who is obviously a great customer! I would only offer up an observation to all that this is yet another example of why we should make sure we contact SPP directly first, get an answer first, escalate to Sharon throughout email or phone, and THEN if you don't have satisfaction, post here. Maybe it's me but I see this time and time again where people post here only to find that a simple call or email solves the problem and no ones name or reputation is tarnished before they have an opportunity to fix it. As a business person let me tell you an example of why I think this is important for SPP and others. If you notice this forum us crawled by Google so if you search for "Shelby" and "customer service", this thread gets indexed, and it will come up in a search. This is fine on it's face but when it does the user will only see in the results page is a sample of the original post. That can mean lost sales unless the user clicks on the link and reads the thread where the issue was resolved to the satisfaction of the customer. So as a "courtesy" I would like to suggest that we all try to resolve these types issues first 1:1 and use a public forum as a forum of last resort. I'm not by any means or stretch of the imagination trying to muzzle or stifle debate, but I've just seen this same scenario happen here over and over again, it's not you stanger_merged, where it seems as though all that was needed was some communication. Then again if there is a communication issue, then let's discuss that, but it's rare, IMHO, to see a post here where there is some complaint where the response from SPP or Sharon hasn't been something along the lines of "no problem, contact us". Just my 2 cents! Link to comment Share on other sites More sharing options...
Poisnus Posted November 17, 2011 Report Share Posted November 17, 2011 I agree 100% with the above post. I run a online diesel performance parts business and I visit those forums everyday. I see it all too much where someone complains about service or a product when the answer was just a phone call away. Link to comment Share on other sites More sharing options...
UK PONY Posted November 17, 2011 Report Share Posted November 17, 2011 Just a suggestion but why doesn't SPP automatically backdate the discount on all orders within the 10 days rather than wait for the phone call/email/forum posting? I've had the discount backdated after a phone call so no complaints there but customer service can be proactive aswell as reactive - from experience the proactive response gains way more customer loyalty. Just my $0.02 Link to comment Share on other sites More sharing options...
SGT0225 Posted November 17, 2011 Report Share Posted November 17, 2011 Just a suggestion but why doesn't SPP automatically backdate the discount on all orders within the 10 days rather than wait for the phone call/email/forum posting? I've had the discount backdated after a phone call so no complaints there but customer service can be proactive aswell as reactive - from experience the proactive response gains way more customer loyalty. Just my $0.02 I remember when I was new here. Link to comment Share on other sites More sharing options...
robertlane Posted November 17, 2011 Report Share Posted November 17, 2011 Just a suggestion but why doesn't SPP automatically backdate the discount on all orders within the 10 days rather than wait for the phone call/email/forum posting? I've had the discount backdated after a phone call so no complaints there but customer service can be proactive aswell as reactive - from experience the proactive response gains way more customer loyalty. Just my $0.02 Let me look into this. Good idea. The only stopgap here is that we're prohibited from keeping CC numbers on file, unless the user has agreed to be billed monthly (recurring). I know that when we do refunds, we need the CCV codes, etc. Link to comment Share on other sites More sharing options...
Stanger_merged Posted November 18, 2011 Author Report Share Posted November 18, 2011 I have purchased many parts from Shelby. I just spent $1000+ plus on an order 2 days ago. You would think that Shelby parts would have told me if i waited 2 days I would save 15%. Every other store does it as a courtesy. As a Team Shelby member I am disappointed. Heck when I go to my Ford dealer they allways give me 10% automatically for genuine Shelby parts. Poor customer relations. I will think twice before I order from them again. Sorry for the complaint, being in the customer business for 25 years I feel this is poor service for us. Think they might give me a break? What are your thoughts? OOOPPPS. They fixed it ASAP. FANTASTIC SERVICE.Just as I posted with in minutes I got the discount!!!! Link to comment Share on other sites More sharing options...
UK PONY Posted November 18, 2011 Report Share Posted November 18, 2011 Let me look into this. Good idea. The only stopgap here is that we're prohibited from keeping CC numbers on file, unless the user has agreed to be billed monthly (recurring). I know that when we do refunds, we need the CCV codes, etc. Perhaps the solution to that would be an email offering the choice of "call/email us for a credit card refund" or "we'll apply a gift card code to your next order resulting in the appropriate discount".....as most people are likely to be repeat customers I can see the latter being the more popular (and perhaps the default) option. Whatever you decide I appreciate you taking the time to look into my suggestion. Link to comment Share on other sites More sharing options...
car dude Posted November 19, 2011 Report Share Posted November 19, 2011 Cool I like hearing about a good outcome. :happy feet: Link to comment Share on other sites More sharing options...
snatchss454 Posted November 19, 2011 Report Share Posted November 19, 2011 whats the 15% discount on?? I'm in dire need of a new clutch for my GT500 and would love to save 15%. Help a broke brother out.. Shane Link to comment Share on other sites More sharing options...
arants Posted November 19, 2011 Report Share Posted November 19, 2011 whats the 15% discount on?? I'm in dire need of a new clutch for my GT500 and would love to save 15%. Help a broke brother out.. Shane Check this out.... http://www.teamshelb...formance-parts/ Link to comment Share on other sites More sharing options...
ShelbyEra08 Posted November 20, 2011 Report Share Posted November 20, 2011 i thought we used to get an email saying their is going to be a discount/sale code. The last sale.........maybe around July 4th?..... i didnt know about the discount code till the last day of the sale, only got a t-shirt last time, so no big deal. I havent received an Shelby email is the longest time, and i signed up for the newsletter a couple of times, thinking maybe I didnt fill it out right Link to comment Share on other sites More sharing options...
snatchss454 Posted November 20, 2011 Report Share Posted November 20, 2011 AWESOME!!! Thanks a bunch Arants. Just placed my order for the Spec SS Super Twin and got a nice 200 dollar savings. Shane Link to comment Share on other sites More sharing options...
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