SNKBITE Posted September 27, 2011 Report Share Posted September 27, 2011 So, I had the GT350 home for about a day before someone noticed my brake calipers which have “SHELBY” inscribed in blue letters was missing some paint. In other words, one caliper was missing the blue paint in one letter and another caliper was missing blue paint on another. I took a picture, sent them to SAI, and the solution is to send the calipers back to Baer for a repaint and return. My question to those of you who have more than my limited experience in caliper replacement is this…. Is Ford going to give up a hoist for the two weeks or more that it takes to wait for the returned calipers? If not, I do not want them pushing my car around the shop, as I presume they cannot drive the car without brakes. I am just a little more than surprised that SAI did not notice this before they shipped the car. And, as a business owner myself, disappointed I am working with Baer, and not Shelby for the warranty on this. Thoughts are solicited here… Link to comment Share on other sites More sharing options...
Boss Hoss 540 Posted September 27, 2011 Report Share Posted September 27, 2011 Going through multiple layers of the Supply Chain to address Warranty is unfortunate but you need to read the fine print and you will see you agreed to this…. Link to comment Share on other sites More sharing options...
SNKBITE Posted September 27, 2011 Author Report Share Posted September 27, 2011 Going through multiple layers of the Supply Chain to address Warranty is unfortunate but you need to read the fine print and you will see you agreed to this…. I'm sure I did not agree to take delivery of a car that was not finished. Link to comment Share on other sites More sharing options...
SVT NAJA Posted September 27, 2011 Report Share Posted September 27, 2011 Was it a museum delivery (when you may have had a chance to notice the flaw) or was your GT-350 delivered by carrier? Either way, good luck... because the calipers should have been rejected by Shelby before installation during production. Link to comment Share on other sites More sharing options...
Torch40 Posted September 27, 2011 Report Share Posted September 27, 2011 So, I had the GT350 home for about a day before someone noticed my brake calipers which have “SHELBY” inscribed in blue letters was missing some paint. In other words, one caliper was missing the blue paint in one letter and another caliper was missing blue paint on another. I took a picture, sent them to SAI, and the solution is to send the calipers back to Baer for a repaint and return. My question to those of you who have more than my limited experience in caliper replacement is this…. Is Ford going to give up a hoist for the two weeks or more that it takes to wait for the returned calipers? If not, I do not want them pushing my car around the shop, as I presume they cannot drive the car without brakes. I am just a little more than surprised that SAI did not notice this before they shipped the car. And, as a business owner myself, disappointed I am working with Baer, and not Shelby for the warranty on this. Thoughts are solicited here… When you say Ford, I assume you mean the dealership. If so the answer to that question is no, your car will not sit on lift waiting for the calipers to be sent out painted and returned. The last place I would want my car to be would be rattling around the dealership... Link to comment Share on other sites More sharing options...
SNKBITE Posted September 27, 2011 Author Report Share Posted September 27, 2011 Was it a museum delivery (when you may have had a chance to notice the flaw) or was your GT-350 delivered by carrier? Either way, good luck... because the calipers should have been rejected by Shelby before installation during production. No museum delivery. And my thoughts completely. Someone noticed these defects and still mounted them on the car. Link to comment Share on other sites More sharing options...
Glenn Greenwell Posted September 27, 2011 Report Share Posted September 27, 2011 Some things in life are just to complex, Shelby needs to contact the company on your brakes, send you a new set to be installed with a return pick up authorization to ship the defective ones back. This way you have your car. GG Link to comment Share on other sites More sharing options...
SGT/SC#0471 Posted September 27, 2011 Report Share Posted September 27, 2011 Why not ask them to ship 2 new calipers and you can send the defect ones back after the swap. edit: GG beat me to it, great minds think alike! ;@) Link to comment Share on other sites More sharing options...
SGT/SC#0471 Posted September 27, 2011 Report Share Posted September 27, 2011 When you say Ford, I assume you mean the dealership. If so the answer to that question is no, your car will not sit on lift waiting for the calipers to be sent out painted and returned. The last place I would want my car to be would be rattling around the dealership... + infinity. Link to comment Share on other sites More sharing options...
Boss Hoss 540 Posted September 27, 2011 Report Share Posted September 27, 2011 I'm sure I did not agree to take delivery of a car that was not finished. When I said that you have agreed to this means exactly as I stated----you agreed after accepting delivery of the vehicle and payment was rendered to accept the Warranty provisions of the contract and unless they are in violation of the Warranty provisions then you will need to follow them. It is not good that you have to work through the Supply Chain---that really sucks but you are not the only one this has happened to from what I have read on this forum. Don't mean to bring up that nasty thread from a couple months ago but it is what it is. Link to comment Share on other sites More sharing options...
SGT/SC#0471 Posted September 27, 2011 Report Share Posted September 27, 2011 I am sure it will all work out in the end... Link to comment Share on other sites More sharing options...
SNKBITE Posted September 27, 2011 Author Report Share Posted September 27, 2011 Why not ask them to ship 2 new calipers and you can send the defect ones back after the swap. edit: GG beat me to it, great minds think alike! ;@) The issue is with three calipers, and Baer's position (according to my discussions with SAI) is that the calipers are only in need of paint, not replacement. So, back to my original point. SAI put these on knowing it would be someone else's problem to deal with. And one would think the way to keep the customer happy would be to send out 3 new ones and then receive the old ones back in one motion. Link to comment Share on other sites More sharing options...
SGT/SC#0471 Posted September 27, 2011 Report Share Posted September 27, 2011 You know sounds stupid but you may just want to use a detail brush yourself and paint it in...imo The dealer wait alone would make me shudder...my car was at dealer for too long and came back dinged...I gave up and took it somewhere else...These cars don't get the respect they deserve in a dealers back lot IMO.... Are you near LV ? Link to comment Share on other sites More sharing options...
SGT/SC#0471 Posted September 27, 2011 Report Share Posted September 27, 2011 Also I doubt SA would do anything with malice on purpose, they are not that way in many peoples experience here. Link to comment Share on other sites More sharing options...
SNKBITE Posted September 27, 2011 Author Report Share Posted September 27, 2011 I'll let you know how this plays out. Thanks for the input! Link to comment Share on other sites More sharing options...
RogerS Posted September 27, 2011 Report Share Posted September 27, 2011 Please contact Craig Robinson, he will assist with this issue. 702.942.7325 ext. 127 Roger Link to comment Share on other sites More sharing options...
robertlane Posted September 27, 2011 Report Share Posted September 27, 2011 I have read this post and will address this with the SAI Team for resolution. Link to comment Share on other sites More sharing options...
Glenn Greenwell Posted September 28, 2011 Report Share Posted September 28, 2011 Why not ask them to ship 2 new calipers and you can send the defect ones back after the swap. edit: GG beat me to it, great minds think alike! ;@) This is just scarey GG Link to comment Share on other sites More sharing options...
NordicShelby Posted September 28, 2011 Report Share Posted September 28, 2011 This is just scarey GG I always knew Randy would make a good officer.B) Link to comment Share on other sites More sharing options...
SGT/SC#0471 Posted September 28, 2011 Report Share Posted September 28, 2011 You should see my coffee mug! ;@) Link to comment Share on other sites More sharing options...
Glenn Greenwell Posted September 29, 2011 Report Share Posted September 29, 2011 I always knew Randy would make a good officer.B) I've had this urge lately to retire and open an art gallary GG Link to comment Share on other sites More sharing options...
SGT/SC#0471 Posted September 29, 2011 Report Share Posted September 29, 2011 ;@) Link to comment Share on other sites More sharing options...
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