Hooper T Posted April 20, 2010 Report Share Posted April 20, 2010 Dear Shelby Store Admin: Why do you charge customers credit cards before the order is shipped? This is not the typical practice of large web stores? Most webstores will authorize the purchase amount on the CC, but not bill the credit card until the item is shipped. I have had a few instances where I have seen the Shelby Store charge show up on my statement before I have even received a Tracking Number from the store, for the item. Not cool, IMO. Link to comment Share on other sites More sharing options...
sharon Posted April 20, 2010 Report Share Posted April 20, 2010 Dear Shelby Store Admin: Why do you charge customers credit cards before the order is shipped? This is not the typical practice of large web stores? Most webstores will authorize the purchase amount on the CC, but not bill the credit card until the item is shipped. I have had a few instances where I have seen the Shelby Store charge show up on my statement before I have even received a Tracking Number from the store, for the item. Not cool, IMO. We do not charge the card until the order is processed and then sent to our shipping department. Once the order is packaged and then Fedex or UPS scans the bar code you should get a tracking number by email. Sometimes the tracking number can take a day or so to get to you. If you are not getting the emails about the tracking number you can always go back into your account. Some of the larger items need more attention and we will add the tracking number back into the account. We are also working on better ways to make this process for the customer more efficient. Sharon Link to comment Share on other sites More sharing options...
Hooper T Posted April 20, 2010 Author Report Share Posted April 20, 2010 We do not charge the card until the order is processed and then sent to our shipping department. Once the order is packaged and then Fedex or UPS scans the bar code you should get a tracking number by email. Sometimes the tracking number can take a day or so to get to you. If you are not getting the emails about the tracking number you can always go back into your account. Some of the larger items need more attention and we will add the tracking number back into the account. We are also working on better ways to make this process for the customer more efficient. Sharon Thanks for the clarification Sharon. Link to comment Share on other sites More sharing options...
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