bullittmansparts Posted January 6, 2007 Report Share Posted January 6, 2007 I know many of you here have used this voice activated system, ( I've used it for my last two cars). Have run into a problem with one of the prompts......maybe someone has an answer. NOTE, I have not yet spoke to an analyst, from experience they frown on "Customers" using the system. Now the problem, when the prompt asks for body type, no matter what I say,pronounce, speak softly, loudly, the message comes back t82 rather than t88 which i say. Has anyone run into this.? No vin yet so haven't used the CS line. Link to comment Share on other sites More sharing options...
Grabber Posted January 6, 2007 Report Share Posted January 6, 2007 I know many of you here have used this voice activated system, ( I've used it for my last two cars). Have run into a problem with one of the prompts......maybe someone has an answer. NOTE, I have not yet spoke to an analyst, from experience they frown on "Customers" using the system. Now the problem, when the prompt asks for body type, no matter what I say,pronounce, speak softly, loudly, the message comes back t82 rather than t88 which i say. Has anyone run into this.? No vin yet so haven't used the CS line. You do not need a Vin# to use the CS number. All you need is this: 1. Dealer code number. 2. Order number. 3. Body code (T88) I did this many times and they looked up my order before I had a vin#. Link to comment Share on other sites More sharing options...
bullittmansparts Posted January 6, 2007 Author Report Share Posted January 6, 2007 Thanks Grabber......I have been using the order # dealer # and body type. Maybe I 've got to speak "Gooder" english Link to comment Share on other sites More sharing options...
Grabber Posted January 6, 2007 Report Share Posted January 6, 2007 Thanks Grabber......I have been using the order # dealer # and body type. Maybe I 've got to speak "Gooder" english You need to talk to a real person. I never talk to the machines. Link to comment Share on other sites More sharing options...
moabman Posted January 6, 2007 Report Share Posted January 6, 2007 Did you try saying it " T eight eight" instead of "T eighty eight"? Link to comment Share on other sites More sharing options...
sprint200 Posted January 6, 2007 Report Share Posted January 6, 2007 I know many of you here have used this voice activated system, ( I've used it for my last two cars). Have run into a problem with one of the prompts......maybe someone has an answer. NOTE, I have not yet spoke to an analyst, from experience they frown on "Customers" using the system. Now the problem, when the prompt asks for body type, no matter what I say,pronounce, speak softly, loudly, the message comes back t82 rather than t88 which i say. Has anyone run into this.? No vin yet so haven't used the CS line. Whether you use the VIN or the order # etc; Ford has the system programmed to automatically kick ALL Shelby inquiries out to an analyst. I tried many times with both options and always got kicked out! Link to comment Share on other sites More sharing options...
bullittmansparts Posted January 6, 2007 Author Report Share Posted January 6, 2007 Did you try saying it " T eight eight" instead of "T eighty eight"? I did. Whether you use the VIN or the order # etc; Ford has the system programmed to automatically kick ALL Shelby inquiries out to an analyst. I tried many times with both options and always got kicked out! Thanks , I may just wait till I get a vin and use CS. Appeciate the feedback. B) I've been fighting off the PSDS monkey! Link to comment Share on other sites More sharing options...
mrfarmdog Posted January 6, 2007 Report Share Posted January 6, 2007 I did. Thanks , I may just wait till I get a vin and use CS. Appeciate the feedback. B) I've been fighting off the PSDS monkey! I tried this number early on myself. This system is for ford dealers. As mentioned before the automated system will not accept body type for shelby orders. You can try to talk to a rep but they shut me out when I tried. Instead I call the customer service number once a week and check to make sure I am still on MATHOLD. That is the best I can seem to do. Link to comment Share on other sites More sharing options...
Marc@Kentucky Posted January 6, 2007 Report Share Posted January 6, 2007 I tried this number early on myself. This system is for ford dealers. As mentioned before the automated system will not accept body type for shelby orders. You can try to talk to a rep but they shut me out when I tried. Instead I call the customer service number once a week and check to make sure I am still on MATHOLD. That is the best I can seem to do. +1 Link to comment Share on other sites More sharing options...
flashfearless Posted January 7, 2007 Report Share Posted January 7, 2007 A couple times when I called the ERL, I would just pretend that I was my saleman if I needed to talk to a specialist. When the car was released, she gave me the railcar number. Never really had an issue. Link to comment Share on other sites More sharing options...
shel-b001 Posted January 7, 2007 Report Share Posted January 7, 2007 I know many of you here have used this voice activated system, ( I've used it for my last two cars). Have run into a problem with one of the prompts......maybe someone has an answer. NOTE, I have not yet spoke to an analyst, from experience they frown on "Customers" using the system. Now the problem, when the prompt asks for body type, no matter what I say,pronounce, speak softly, loudly, the message comes back t82 rather than t88 which i say. Has anyone run into this.? No vin yet so haven't used the CS line. I had this same problem when I used it & I used it several times,always ended up with an analyst. Could never get by body code. Link to comment Share on other sites More sharing options...
Alloy Dave Posted January 7, 2007 Report Share Posted January 7, 2007 I know many of you here have used this voice activated system, ( I've used it for my last two cars). Have run into a problem with one of the prompts......maybe someone has an answer. NOTE, I have not yet spoke to an analyst, from experience they frown on "Customers" using the system. Now the problem, when the prompt asks for body type, no matter what I say,pronounce, speak softly, loudly, the message comes back t82 rather than t88 which i say. Has anyone run into this.? No vin yet so haven't used the CS line. This has been a known issue. The system has not been set up to recognize the GT500 body codes. It simply won't work....unless they've changed something this week. Dave Link to comment Share on other sites More sharing options...
bullittmansparts Posted January 7, 2007 Author Report Share Posted January 7, 2007 This has been a known issue. The system has not been set up to recognize the GT500 body codes. It simply won't work....unless they've changed something this week. Dave :beatdeadhorse: Just seems in this age of data availability FOMOCO and others can't devise a system for on line tracking. Oh Well....I will try to be patient like every one else........... Thanks for the clarification. Link to comment Share on other sites More sharing options...
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