BCPD199 Posted November 21, 2008 Report Share Posted November 21, 2008 I have to vent. It's amazing how this person got to where he is. Well, I just got back from my local dealer. The D/S lumbar doesn't work and it grinds going into second when you get on it hard. The tech drives it and comes back and says there's nothing wrong. I asked if he got on it at all and he said no, the traffic is too heavy around here ( he's right about that and I believe he doesn't want to abuse the car ) but says he'll go for a ride with me. The second time I get on it, it grinds going into second. I said did you hear that? He says he could n't hear over the traction control kicking in. we go back to the dealer and he has the service manager go for a ride with me. I can't get it to grind; but on one shift, it wouldn't go into second at all, it got hung up in neutral. He says since we can't duplicate the problem, there's nothing they can do. I offered to let him drive it. He states he's too busy to drive around all day waiting for this thing to make noise. The best part is after we get out of the car and asking me where I bought it, he asks "when's the last time you had the tires rotated?" I asked him if he was the highest service person in the dealership. I then asked him if he had any serivce training on the GT 500. He says no, why? it's just aother Mustang. I told him it's obvious, because you can't rotate the tires on a GT 500, the rears are a different size than the front. Needless to say, he had no idea about the clutch TSB either. And they want a 25 billion dollar bail out! Are you effing kidding me? How can he be in charge of the service department and have no knowledge of the product he supposed to be servicing? Link to comment Share on other sites More sharing options...
sharabi Posted November 21, 2008 Report Share Posted November 21, 2008 I have to vent. It's amazing how this person got to where he is. Well, I just got back from my local dealer. The D/S lumbar doesn't work and it grinds going into second when you get on it hard. The tech drives it and comes back and says there's nothing wrong. I asked if he got on it at all and he said no, the traffic is too heavy around here ( he's right about that and I believe he doesn't want to abuse the car ) but says he'll go for a ride with me. The second time I get on it, it grinds going into second. I said did you hear that? He says he could n't hear over the traction control kicking in. we go back to the dealer and he has the service manager go for a ride with me. I can't get it to grind; but on one shift, it wouldn't go into second at all, it got hung up in neutral. He says since we can't duplicate the problem, there's nothing they can do. I offered to let him drive it. He states he's too busy to drive around all day waiting for this thing to make noise. The best part is after we get out of the car and asking me where I bought it, he asks "when's the last time you had the tires rotated?" I asked him if he was the highest service person in the dealership. I then asked him if he had any serivce training on the GT 500. He says no, why? it's just aother Mustang. I told him it's obvious, because you can't rotate the tires on a GT 500, the rears are a different size than the front. Needless to say, he had no idea about the clutch TSB either. And they want a 25 billion dollar bail out! Are you effing kidding me? How can he be in charge of the service department and have no knowledge of the product he supposed to be servicing? So if they go bankrupt would that service be any better....what if then they will assign one by the government..... Link to comment Share on other sites More sharing options...
FordRocks1 Posted November 21, 2008 Report Share Posted November 21, 2008 Is there a test or yearly qualifications that salesman or techs have to do concerning new vehicles? I guess the car sector doesn't have to for I know that in the service and well in the medical field you have to keep yearly CEUs to keep your license or cert. I'd take a part time job telling people all about their cars for.....3/4 of what the big boys are getting.... Link to comment Share on other sites More sharing options...
Leroy Posted November 21, 2008 Report Share Posted November 21, 2008 I have to vent. It's amazing how this person got to where he is. Well, I just got back from my local dealer. The D/S lumbar doesn't work and it grinds going into second when you get on it hard. The tech drives it and comes back and says there's nothing wrong. I asked if he got on it at all and he said no, the traffic is too heavy around here ( he's right about that and I believe he doesn't want to abuse the car ) but says he'll go for a ride with me. The second time I get on it, it grinds going into second. I said did you hear that? He says he could n't hear over the traction control kicking in. we go back to the dealer and he has the service manager go for a ride with me. I can't get it to grind; but on one shift, it wouldn't go into second at all, it got hung up in neutral. He says since we can't duplicate the problem, there's nothing they can do. I offered to let him drive it. He states he's too busy to drive around all day waiting for this thing to make noise. The best part is after we get out of the car and asking me where I bought it, he asks "when's the last time you had the tires rotated?" I asked him if he was the highest service person in the dealership. I then asked him if he had any serivce training on the GT 500. He says no, why? it's just aother Mustang. I told him it's obvious, because you can't rotate the tires on a GT 500, the rears are a different size than the front. Needless to say, he had no idea about the clutch TSB either. And they want a 25 billion dollar bail out! Are you effing kidding me? How can he be in charge of the service department and have no knowledge of the product he supposed to be servicing? It may be a good idea after you calm down to print a copy of the TSB for the clutch and various other members posts which you find with a search, and give them to the next dealer you take it to. The TSB is available here along with other info to get it done right. As a Ford service tech and a GT-500 owner and working on a few of these, I have found that if you have not experienced (Grinding) while shifting, doing the clutch work only... may be the best fix. There have been many reports of (gone bad trans repairs) This trans take's a highly skilled specialist for correct overhaul with correct special tools to set up correctly. Endplay is critical for proper quite smooth shifting operation. So far we have done 4 of these with 1 needing the trans syncro's replaced. See also grabbers info and testing procedures for this concern, It's right on the money. Also one side note. Senior Master Tech's are a good start but, you maybe better served by asking for Manual Trans Master Tech as these guys would more likely have more hands on experience at what counts inside this complicated 6 spd... Just a Tech's 2 scents...... Good luck Leroy Link to comment Share on other sites More sharing options...
FordRocks1 Posted November 21, 2008 Report Share Posted November 21, 2008 It may be a good idea after you calm down to print a copy of the TSB for the clutch and various other members posts which you find with a search, and give them to the next dealer you take it to. The TSB is available here along with other info to get it done right. As a Ford service tech and a GT-500 owner and working on a few of these, I have found that if you have not experienced (Grinding) while shifting, doing the clutch work only... may be the best fix. There have been many reports of (gone bad trans repairs) This trans take's a highly skilled specialist for correct overhaul with correct special tools to set up correctly. Endplay is critical for proper quite smooth shifting operation. So far we have done 4 of these with 1 needing the trans syncro's replaced. See also grabbers info and testing procedures for this concern, It's right on the money.Also one side note. Senior Master Tech's are a good start but, you maybe better served by asking for Manual Trans Master Tech as these guys would more likely have more hands on experience at what counts inside this complicated 6 spd... Just a Tech's 2 scents...... Good luck Leroy Well said Leroy, now why can't all techs be like you? Link to comment Share on other sites More sharing options...
BCPD199 Posted November 22, 2008 Author Report Share Posted November 22, 2008 I meant to bring the TSB with me; but didn't have time in the morning to find it and print it out. I figured a Ford dealership would be able to find it (I guess I was wrong!) It still wouldn't of matter, the service manager stated that if the problem can't be duplicated, they can't do anything about. Like the parts and labor are coming out of his pocket. This isn't the first post of dealerships not wanting to perform this. What happend to good 'ole customer service where they tried to make the customer happy? But, this isn't what really aggravated me, I just can't believe that the highest person in charge of the service department could be so un-informed about their product. Link to comment Share on other sites More sharing options...
08 ORANGE SS-725HP Posted November 22, 2008 Report Share Posted November 22, 2008 Is the dealer you took the car to the one you purchased the vehicle from? Just curious Link to comment Share on other sites More sharing options...
Grabber Posted November 22, 2008 Report Share Posted November 22, 2008 I meant to bring the TSB with me; but didn't have time in the morning to find it and print it out. I figured a Ford dealership would be able to find it (I guess I was wrong!) It still wouldn't of matter, the service manager stated that if the problem can't be duplicated, they can't do anything about. Like the parts and labor are coming out of his pocket. This isn't the first post of dealerships not wanting to perform this. What happend to good 'ole customer service where they tried to make the customer happy? But, this isn't what really aggravated me, I just can't believe that the highest person in charge of the service department could be so un-informed about their product. PM me your e-mail and I will send you the exact repair instructions that the tech will need to read to do the repairs. The documents also list out all the tools required to make the repairs. There is 14 special tools. If they don't have the tools....your car will sit for weeks. Rob Link to comment Share on other sites More sharing options...
BCPD199 Posted November 22, 2008 Author Report Share Posted November 22, 2008 Is the dealer you took the car to the one you purchased the vehicle from? Just curious No, although I have purchased vehicles there in the past. Back in January of '08, they wanted a 10K ADM on it. I found this one (actually, ShelbyDude found it - got to give credit where credit is due), out in Indiana for MSRP. I offered them the chance to match it (was even willing to pay 1K over MSRP due to tranport costs from Indiana); but they said they couldn't and said go buy the car. Probaly didn't think another dealer would do a MSRP deal. In fact, they still want 5K over sticker for their GT500's. Link to comment Share on other sites More sharing options...
08 Ont GT500 Posted November 23, 2008 Report Share Posted November 23, 2008 I have to vent. It's amazing how this person got to where he is. Well, I just got back from my local dealer. The D/S lumbar doesn't work and it grinds going into second when you get on it hard. The tech drives it and comes back and says there's nothing wrong. I asked if he got on it at all and he said no, the traffic is too heavy around here ( he's right about that and I believe he doesn't want to abuse the car ) but says he'll go for a ride with me. The second time I get on it, it grinds going into second. I said did you hear that? He says he could n't hear over the traction control kicking in. we go back to the dealer and he has the service manager go for a ride with me. I can't get it to grind; but on one shift, it wouldn't go into second at all, it got hung up in neutral. He says since we can't duplicate the problem, there's nothing they can do. I offered to let him drive it. He states he's too busy to drive around all day waiting for this thing to make noise. The best part is after we get out of the car and asking me where I bought it, he asks "when's the last time you had the tires rotated?" I asked him if he was the highest service person in the dealership. I then asked him if he had any serivce training on the GT 500. He says no, why? it's just aother Mustang. I told him it's obvious, because you can't rotate the tires on a GT 500, the rears are a different size than the front. Needless to say, he had no idea about the clutch TSB either. And they want a 25 billion dollar bail out! Are you effing kidding me? How can he be in charge of the service department and have no knowledge of the product he supposed to be servicing? Don't confuse dealships with Ford Motor Company. Each are indivdually owned and THEY ARE NOT FORD EMPLOYEE'S. Service and sales has always been a weak link in the chain. If you don't have any satisfaction with the one you are dealing with, try another, until you find a good one. Is this right, absolutely not but it is the way things are. If these dealers lose enough business through lack of repeat customers they will be forced to change or find themselves out of business. Link to comment Share on other sites More sharing options...
mr ford Posted November 24, 2008 Report Share Posted November 24, 2008 Don't confuse dealships with Ford Motor Company. Each are indivdually owned and THEY ARE NOT FORD EMPLOYEE'S. Service and sales has always been a weak link in the chain. If you don't have any satisfaction with the one you are dealing with, try another, until you find a good one. Is this right, absolutely not but it is the way things are. If these dealers lose enough business through lack of repeat customers they will be forced to change or find themselves out of business. Yes it's true, dealership employee's are not Ford employee's and you have to do your home work to find the skilled techs. But this is all due to Ford dictating how dealer service departments are run.... They want dealers to fill every bay with a body and pay as little as possible for them to stand there and wait for the next vehicle to come by... Some would say they(Ford) has watered down the service to it's customers in favor of profits...A good example is thier new Quick Lane Service.......Buisness plan calls for them to hire Midas,PepBoys,And any other cheap off brand tech to maintain your $45k mustang.. Good skilled Ford techs are becoming a scarce committy due to the buisness practices of Ford motor co...Just one Ford Techs rant.................... Link to comment Share on other sites More sharing options...
08 Ont GT500 Posted November 24, 2008 Report Share Posted November 24, 2008 Yes it's true, dealership employee's are not Ford employee's and you have to do your home work to find the skilled techs. But this is all due to Ford dictating how dealer service departments are run.... They want dealers to fill every bay with a body and pay as little as possible for them to stand there and wait for the next vehicle to come by... Some would say they(Ford) has watered down the service to it's customers in favor of profits...A good example is thier new Quick Lane Service.......Buisness plan calls for them to hire Midas,PepBoys,And any other cheap off brand tech to maintain your $45k mustang.. Good skilled Ford techs are becoming a scarce committy due to the buisness practices of Ford motor co...Just one Ford Techs rant.................... First, I apologize to BCPD199 for this off topic post. Ford does not run the service departments (or any part of the dealership for that matter) nor do they benefit from any monies earned in them (except obviously for the car sales and genuine ford, motorcraft parts). Also, how could they possibly dictate who is hired by a business that they don't own? I think somewhere along the line someone has been feeding you some bs. It is part of the SVT dealership certification to have their Tech's trained for the vechicles they service. The dealership's responsiblity not Fords. Now I am talking about Canadian SVT dealers here (only SVT dealers sell the shelby in Canada) but I can't see it being different in the US. I am not lumping all the dealerships nor their tech's into one basket. There are very highly skilled and knowledgeable tech's and yes even service managers out there and when you find one, you should stick with that dealership. Don't take this as a personal attack mr ford because it's not. I agree with you that there should more good tech's out there but again, that is the dealerships responsibility not Ford's. As a Ford employee and in the financial enviroment we are in right now I just wanted to make sure that people like BCPD199 who rightfully have a complaint put the blame on who or what is warranted and not on Ford, who can't be held responsible for some dealerships screw ups. Link to comment Share on other sites More sharing options...
BCPD199 Posted November 24, 2008 Author Report Share Posted November 24, 2008 I just wanted to make sure that people like BCPD199 who rightfully have a complaint put the blame on who or what is warranted and not on Ford, who can't be held responsible for some dealerships screw ups. I don't blame Ford Motor Co at all for this A-hole. This falls squarely on the dealership for hiring him and keeping him employed. It's just that the holier-than-thou attitude while knowing nothing about the product is so aggravating. We all paid alot of money for our cars and to have to deal with a service manager that states "It's just a Mustang, what's the big deal." is inexcuseable. Not to mention the fact that he wanted to know the last time the tires on my GT500 were rotated! Even my wife knows the tires are two different sizes and can't be rotated! As you stated earlier, I just have to keep looking and hopefully find a good service manager and department. Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.