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Mobile Ease i neeed help


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im havin trouble with my mobile ease. i just got my 08 mustang on monday and havent been able to work my mobile ease. i have been able to pair my phone with mobile ease and been able to set up my mobile ease and add contacts and such. I even have been able to accept and make calls but the problem is i cant hear anything. i guess my problem is that i cant carry a conversation wirelessly because the person im calling cant hear me and i cant hear them. i need help and idk if i need to buy an additional accesory

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