mciarochi Posted May 6, 2008 Report Share Posted May 6, 2008 I complained long ago about the dealer where I purchased my car did not have the correct oil in stock. Twice. We won't be going back there. On the way home from the Birthday Bash, I stopped in Scottsdale and got excellent service for the car, I believe from Power Ford. Reaffirmed my somewhat shaky faith in dealerships. Getting my Sirius radio fixed (it's been four months) yesterday, it was time for an oil change. I already knew they had the correct oil, because it is available in the parts department, so I asked them to do the change. I picked up the car today. At least the radio worked. $35. I said, "I beg your pardon? $35?" "Well, it would have been cheaper, but the Shelby requires 6 quarts of oil." ....um.....not what I wanted to hear. Sure enough, they poured in 6 quarts of plain old 5w-20. I made it really, really clear, that they could keep the car until they put the right oil in it. The service rep disappeared for about 10 minutes, and came back and told me the service manager said he'd never heard of any special oil requirements for the 5.4L, so he looked it up (probably to prove me wrong). Ahem. So, they put the correct oil and the correct filter in the car while I waited. The ultra scary part is the rep told me the service manager then printed up a memo and gave it to all the mechanics, and posted it, so that it would not happen again. Since this particular dealer has sold several GT500's, I suspect other GT500 owners here in Alpharetta have been paying $35 for oil changes, and thinking they're getting a great deal. I got the original receipt with the 5w-20, and had the service rep note in the vehicle history that the dealer inadvertently put in the wrong oil, in case there are any warrany disputes in the future. They made me pay the $35, instead of the $89 it was supposed to be. Well, there's a big whack on the side of the head to remind me why I work on my own cars.... Link to comment Share on other sites More sharing options...
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