Snaky Posted February 20, 2008 Report Share Posted February 20, 2008 Hi guys Just wanna let you know that I already order (again) some parts from this company. Their service (information, reaction time etc.) is just perfect. I think not usual for inquiries from overseas. If just all companies could be like them. Great. They have a great range of product by the way. http://www.mossmustang.com/ Greets Thomas Link to comment Share on other sites More sharing options...
gonein60autoparts Posted February 20, 2008 Report Share Posted February 20, 2008 They seem to be ok. Thought about ordering some parts for my Miata from them, but went another route after reading a few comments on poor quality on some of their items. Link to comment Share on other sites More sharing options...
Snaky Posted February 20, 2008 Author Report Share Posted February 20, 2008 Ups, can somebody fix my mistake in the title. It should be "Moss" of course, not "Muss"... Here the details of my contact: Mark Evans Sales Account Manager & Technical Support (800) 235-6954 ext. 3139 (805) 679-7139 Direct Line (805) 692-2525 Fax evansm@mossmotors.com Link to comment Share on other sites More sharing options...
Willie Posted February 23, 2008 Report Share Posted February 23, 2008 Here's my experience with them: Three weeks ago, I called to place an order for one item worth $87. I tell the guy I'd like to use a $100 Visa gift card and would like confirmation on the total so as to not exceed $100. He said, "Your total will be $93 and change so this won't be a problem. Yesterday (three weeks later), I receive a voicemail from them, "We've had a problem with your account. Please call us." They informed me my Visa was declined. I asked what the total was. The answer was $103 and change. I told them I know why and I made sure to avoid this kind of problem by asking when I placed the order what the total was. In any case, they made an exemption by "allowing" me to use the gift card and pay the $3 difference with my debit card. How nice, huh??? What bothers me even more is that it took them THREE WEEKS to process my order...... Willie Link to comment Share on other sites More sharing options...
Grabber Posted February 23, 2008 Report Share Posted February 23, 2008 Here's my experience with them: Three weeks ago, I called to place an order for one item worth $87. I tell the guy I'd like to use a $100 Visa gift card and would like confirmation on the total so as to not exceed $100. He said, "Your total will be $93 and change so this won't be a problem. Yesterday (three weeks later), I receive a voicemail from them, "We've had a problem with your account. Please call us." They informed me my Visa was declined. I asked what the total was. The answer was $103 and change. I told them I know why and I made sure to avoid this kind of problem by asking when I placed the order what the total was. In any case, they made an exemption by "allowing" me to use the gift card and pay the $3 difference with my debit card. How nice, huh??? What bothers me even more is that it took them THREE WEEKS to process my order...... Willie Willie, I bet the shipping charge changed. Using gift cards for these types of orders can be messy. I can tell you that I have spent hundreds of dollars at Moss Motors on many orders and they are a very customer service oriented outfit. I have had nothing but good service from them. Sorry to hear that you had a problem, but these kind of problems are very few and far inbetween. Everything I have ever ordered from them....shipped the next day and I always got a tracking number. Link to comment Share on other sites More sharing options...
Grabber Posted February 23, 2008 Report Share Posted February 23, 2008 oops, can somebody fix my mistake in the title. It should be "Moss" of course, not "Muss"... Thomas, I fixed it for you. I also added their linky in your first post as yours did not worky. Moss is a top notch outfit in my book too. Link to comment Share on other sites More sharing options...
Charles Stunkard Posted February 24, 2008 Report Share Posted February 24, 2008 I have ordered many things from Moss as well and have always been pleased with their service. Link to comment Share on other sites More sharing options...
Snaky Posted February 26, 2008 Author Report Share Posted February 26, 2008 Thomas, I fixed it for you. I also added their linky in your first post as yours did not worky. Moss is a top notch outfit in my book too. Thx mate Link to comment Share on other sites More sharing options...
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