FastFordNut Posted September 25, 2007 Report Share Posted September 25, 2007 Like many other owners, My car came with 6 months of "free" Sirius. Not a big fan of the hockey puck radio, but I figured I would give a try. I bought the car in January and asked about the activation rules since I wasn't going to drive the car for several months. I was told by the dealer that the subscription would run 6 months from the time I call and have them turn it on. Activation date was 6/19. On 9/19 service stopped. Using all my fingers and toes, this mathematical equation works out to be only 3 months. Called Sirius and after 30 minutes of so called "research" and "please hold", the guy tells me my subscription had expired. I was then transferred to operator #2, after another 15-20 minutes of repeating my code, password, vin and phone number, he also tells me my subscription is over. He then informs me that he couldn't help me and and the dealership would need to correct the problem. So...I take the car and all paperwork to a local dealer (not pop). They were pretty cool considering they didn't sell me the car (sold it to another dealer instead) After explaining the ordeal to him, he responded with some chin scratching and stammering. I was then handed over to a service tech for assistance. He ran an Oasis report to which he responded with an "ahaa!" and a "hmmm". My car was built in October and received by the dealer in late November. Oasis report shows the warranty was activated within a day from when they got the car. Techs theory is the dealer processed the car so it would appear as a "sold" unit which would possibly improve his chances of getting another allocation. He went on to say that the confusion with my subscription may ahve been compounded by the dealers activities. Not sure, but it wouldn't surprise me. Of course, none of this resolved my radio woes, but it does show what could be a very questionable practice by a dealer and crappy customer service from a radio service. Basically I'm out 3 months of radio service and 6 weeks of warranty. The warranty part should be easy to fix. As for Sirius, No big loss. I'm not investing any more time trying to keep a service I might use only occasionally in a 4-5 month driving season. The car will soon be settling in for a long winters nap anyway. I guess I'm disappointed in their lack of effort to fix the problem which seems to be common place with many service based businesses these days. Fortunately, I seldom listen to any kind of radio while driving. The S/C and exhaust sounds are my preferred listening choice Now, to find a way to neatly remove that puck and plug the hole... Link to comment Share on other sites More sharing options...
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