DaFreak Posted April 11, 2015 Report Share Posted April 11, 2015 Jer, Wondering if you can help? I placed an order ( #110691) for this kit back on 3/23 but don't know and can't get the status. I sent a request for a status (via an email to the shelby store) back on 4/3/15 but it's been crickets. Please advise, Jeff Quote Link to comment Share on other sites More sharing options...
08KR525 Posted April 11, 2015 Report Share Posted April 11, 2015 Jeff, where have you been man? Jer Gervasi has been gone a long time now. As for emails to SPP forget about it. I gave up in them answering emails years ago. If you need answers concerning an order you'll have to take the time to call them directly and probably even then you'll have trouble reaching the right person. GL Quote Link to comment Share on other sites More sharing options...
cmcmotorworks Posted April 11, 2015 Report Share Posted April 11, 2015 I've always found SPP easy to get on the phone, very responsive and easy to get answers from. I would just try calling them and giving them a chance to perform ! I think you'll be happy ! Quote Link to comment Share on other sites More sharing options...
Jer Posted April 11, 2015 Report Share Posted April 11, 2015 Call them, and ask for Chris Ruby. He's a good dude, and should be able to help you. Jer Quote Link to comment Share on other sites More sharing options...
Jer Posted April 11, 2015 Report Share Posted April 11, 2015 As for emails to SPP forget about it. I gave up in them answering emails years ago. If you need answers concerning an order you'll have to take the time to call them directly and probably even then you'll have trouble reaching the right person. GL Gee, I hope *I* always answered your emails! Jer Quote Link to comment Share on other sites More sharing options...
08KR525 Posted April 11, 2015 Report Share Posted April 11, 2015 (edited) I don't recall ever having to send you any Jer. Personally speaking you were "The Go to Guy" at SPP. You were super about answering questions, keeping the customer base informed about parts development and in general being our advocate to make the parts available that we wanted. It's certainly not that way now, especially here on TS. I felt you were really one of us, an Shelby enthusiast who happened to work on the "inside". Just my 2 cents. Edited April 11, 2015 by 08KR525 Quote Link to comment Share on other sites More sharing options...
08KR525 Posted April 11, 2015 Report Share Posted April 11, 2015 DaFreak btw it's BAER. Quote Link to comment Share on other sites More sharing options...
Norton Posted April 11, 2015 Report Share Posted April 11, 2015 I don't recall ever having to send you any Jer. Personally speaking you were "The Go to Guy" at SPP. You were super about answering questions, keeping the customer base informed about parts development and in general being our advocate to make the parts available that we wanted. It's certainly not that way now, especially here on TS. I felt you were really one of us, an Shelby enthusiast who happened to work on the "inside". Just my 2 cents. I'd say this is a YMMV thing. I submitted a couple of questions/comments previously, and never got any kind of feedback. While Chris Ruby isn't here in the forums, he is VERY responsive to both email and phone calls. I'll take THAT over the sound of crickets I experienced previously. Quote Link to comment Share on other sites More sharing options...
DaFreak Posted April 13, 2015 Author Report Share Posted April 13, 2015 Ha, I can't even spell Baer right . Thanks for the comments/help here all. I'll contact via phone. Cheers, Jeff Quote Link to comment Share on other sites More sharing options...
DaFreak Posted April 22, 2015 Author Report Share Posted April 22, 2015 All good news here. Shelby CS did contact me back and checked into the delay. In the meantime the package showed up. Took about 4 weeks but they sure are pretty! Hope to install soon. Quote Link to comment Share on other sites More sharing options...
SPP Keith Posted May 4, 2015 Report Share Posted May 4, 2015 Team, Were not always on the forums to monitor customer service issues but I assure you, if you send an email in or call us during business hours, you will get someone on the phone and you question answered. My team is fantastic and cross-trained to ensure you are helped but please feel free to reach out to anyone below if you have a specific type of question. I can be reached almost anytime, keithc@Shelby.com Thanks! Brian Turner -Shelby Performance Center/Tech Support- briant@Shelby.com Chris Ruby -Customer Service/Tech Support- chrisr@Shelby.com Jason Harlow -Customer Service- jasonh@Shelby.com Jeremy Sparkman -Customer Service/Warranty/TS Memberships- jeremys@Shelby.com Quote Link to comment Share on other sites More sharing options...
Jer Posted May 6, 2015 Report Share Posted May 6, 2015 Keith is a good guy who wants to make everyone happy. Reach out to him, he'll make it right. Jer Quote Link to comment Share on other sites More sharing options...
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