uford Posted August 27, 2013 Report Share Posted August 27, 2013 I have been trying to get in contact with the Shelby speed shop for the past two days, called multiple times with no answer. Left two messages requesting a call back -- nothing. Finally got an answer this afternoon and was talked to like a child - very insulting. When I told them I was having an engine issue with my super snake, the first question was "is it a production super snake". When I replied it was, he transferred me to production customer service. I called back and ask why I was transferred to customer service and he said the performance shop has nothing to do with the production cars. I told him the car was a 2008 and production would probably not know about an engine issue on a car this old I tried to tell him all I was looking for was a little advice to see if they had seen this type of Issue before. He started with "I cannot tell you anything unless I know what you were doing when it happened such as your speed, engine RPM, and traction control setting." This was said in a fast and aggravated tone. I assumed from his tone I was dogging the car when it happened. He never one time asked what was going on with the car. When I was able to ask about the factory tune since the car did not come with a tuner, he directed me to Kenne Bell with no further help. I hug the phone up extremely disappointed. We have traveled to Vegas on three occasions supporting Shelby, participating in bashes and fund raisers. Needless to say I am very upset at the treatment I received when I called to ask for help from someone with knowledge of this car. If this is how they treat Shelby American customers, I will never let that shop touch one of my cars. Probably not a great loss to Shelby American but I will not be doing business with them or recommending them to anyone in the future. Quote Link to comment Share on other sites More sharing options...
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