Torch Red Texan Posted May 7, 2013 Report Share Posted May 7, 2013 I placed an order online Sunday night. Well some thing did not go right. The next screen said to try again or call SPP. So I checked the order and it was there but showing processing. It never changed. Monday morning I call SPP and talked to Tim. In a few key strokes he fixed my problem and the order was taken. A job well done. Fast service. Thank you Tim. Link to comment Share on other sites More sharing options...
shelbymotorsports Posted May 7, 2013 Report Share Posted May 7, 2013 I placed an order online Sunday night. Well some thing did not go right. The next screen said to try again or call SPP. So I checked the order and it was there but showing processing. It never changed. Monday morning I call SPP and talked to Tim. In a few key strokes he fixed my problem and the order was taken. A job well done. Fast service. Thank you Tim. WooHoo Tim ! ! ! ! And if I'm not mistaken Tim is now the senior man at SPP Steve Link to comment Share on other sites More sharing options...
VorpalBunny Posted May 7, 2013 Report Share Posted May 7, 2013 Tim has helped me several times and is always great! David Link to comment Share on other sites More sharing options...
NordicShelby Posted May 8, 2013 Report Share Posted May 8, 2013 TIM IS THE BEST. It always nice to know that someone cares. Link to comment Share on other sites More sharing options...
07gt500conv Posted May 8, 2013 Report Share Posted May 8, 2013 I had a similiar encounter with Tim and Jer. Something went wrong and between Jer and Tim the shipment is on its way. Thank you Tim and Jer for making a great experience in ordering.. Link to comment Share on other sites More sharing options...
sincitykid Posted May 8, 2013 Report Share Posted May 8, 2013 WOW guys thanks for the kind words!! I'm humbled. Link to comment Share on other sites More sharing options...
sincitykid Posted May 8, 2013 Report Share Posted May 8, 2013 WooHoo Tim ! ! ! ! And if I'm not mistaken Tim is now the senior man at SPP Steve Come to think of it, you're right, Steve! I'm here like the furniture..hehe Link to comment Share on other sites More sharing options...
Torch Red Texan Posted May 16, 2013 Author Report Share Posted May 16, 2013 My order arrived last Friday night. The wife opened it and called me at work. She wanted to know about the red ball in the box. (shift knob). I almost dropped the phone. Tell Fred he did a great job of packing my order. Wouldn't you know it. I ordered the fuse box cover and the next week it is on sale. Go figure. Thnaks for the great job every one did. Link to comment Share on other sites More sharing options...
sincitykid Posted May 16, 2013 Report Share Posted May 16, 2013 My order arrived last Friday night. The wife opened it and called me at work. She wanted to know about the red ball in the box. (shift knob). I almost dropped the phone. Tell Fred he did a great job of packing my order. Wouldn't you know it. I ordered the fuse box cover and the next week it is on sale. Go figure. Thnaks for the great job every one did. Email sent... B) Link to comment Share on other sites More sharing options...
2010KonaBlueGT Posted May 16, 2013 Report Share Posted May 16, 2013 I placed an order online Sunday night. Well some thing did not go right. The next screen said to try again or call SPP. So I checked the order and it was there but showing processing. It never changed. Monday morning I call SPP and talked to Tim. In a few key strokes he fixed my problem and the order was taken. A job well done. Fast service. Thank you Tim. I've always received EXCELLENT customer service from Tim. And Kam too. Phill Link to comment Share on other sites More sharing options...
2010KonaBlueGT Posted May 16, 2013 Report Share Posted May 16, 2013 My order arrived last Friday night. The wife opened it and called me at work. She wanted to know about the red ball in the box. (shift knob). I almost dropped the phone. Tell Fred he did a great job of packing my order. Wouldn't you know it. I ordered the fuse box cover and the next week it is on sale. Go figure. Thnaks for the great job every one did. Every retailer I've ever purchased from gives you the sale price, retroactive if you buy within XX days prior to the sale (for the asking). I can't speak for SPP but I would think Shelby Performance Parts is no different. But I've always had to ASK for the sale price, it's not just automatically given. Phill Link to comment Share on other sites More sharing options...
stewarbc Posted May 16, 2013 Report Share Posted May 16, 2013 I'll pile on to the "Tim is great thread".......I just placed a phone order with Tim for some black floor mats and other items for my Shelby GT's. He was extremely helpful, efficient, focused on getting me the right items in the order, and a rock star....Thanks Tim! Link to comment Share on other sites More sharing options...
ChicagoChris Posted May 16, 2013 Report Share Posted May 16, 2013 Tim took my SGT black mat order yesterday morning and all is well. Thanks Tim Link to comment Share on other sites More sharing options...
Jer Posted May 17, 2013 Report Share Posted May 17, 2013 Every retailer I've ever purchased from gives you the sale price, retroactive if you buy within XX days prior to the sale (for the asking). I can't speak for SPP but I would think Shelby Performance Parts is no different. But I've always had to ASK for the sale price, it's not just automatically given. Phill Absolutely, we'll always make sure any purchase in the past 30 days is covered. Jer Link to comment Share on other sites More sharing options...
Torch Red Texan Posted May 17, 2013 Author Report Share Posted May 17, 2013 Every retailer I've ever purchased from gives you the sale price, retroactive if you buy within XX days prior to the sale (for the asking). I can't speak for SPP but I would think Shelby Performance Parts is no different. But I've always had to ASK for the sale price, it's not just automatically given. Phill Yes Tim took care of it. Thanks again Tim. Link to comment Share on other sites More sharing options...
SGT0767 Posted May 17, 2013 Report Share Posted May 17, 2013 Just to add another accolade for Tim and Brian too. My wife had purchase a new shifter ball for the KR. It did not have any adapters so when I called in a set of adapters was ent right out. However, none of the adapters fit the shifter although they did fit the ball. A second call and another adapter was shipped out. Same problem though. Talked with Tim and he actually took the time to verify the adapter that he was sending had the right threads. Problem solved and the new shifter looks great. Mike Link to comment Share on other sites More sharing options...
shelbytexan Posted May 17, 2013 Report Share Posted May 17, 2013 WooHoo Tim ! ! ! ! And if I'm not mistaken Tim is now the senior man at SPP Steve Link to comment Share on other sites More sharing options...
shelbytexan Posted May 17, 2013 Report Share Posted May 17, 2013 Maybe a little longevity pay for Tim would be appropriate. What do you think guys? Link to comment Share on other sites More sharing options...
Jer Posted May 17, 2013 Report Share Posted May 17, 2013 Maybe a little longevity pay for Tim would be appropriate. What do you think guys? I agree... Tim, would you post an address for these kind folks to send the money to? Jer Link to comment Share on other sites More sharing options...
sincitykid Posted May 17, 2013 Report Share Posted May 17, 2013 I agree... Tim, would you post an address for these kind folks to send the money to? Jer 6755 Speedway Bou....well you all have the address on your receipts...lol Link to comment Share on other sites More sharing options...
sincitykid Posted May 17, 2013 Report Share Posted May 17, 2013 I'll pile on to the "Tim is great thread".......I just placed a phone order with Tim for some black floor mats and other items for my Shelby GT's. He was extremely helpful, efficient, focused on getting me the right items in the order, and a rock star....Thanks Tim! Rock star?? Hehe Link to comment Share on other sites More sharing options...
jwestercamp Posted May 22, 2013 Report Share Posted May 22, 2013 Tim is the man they have a great crew over there Tim Brian Keith Jer the whole crew Link to comment Share on other sites More sharing options...
2010KonaBlueGT Posted May 22, 2013 Report Share Posted May 22, 2013 Tim is the man they have a great crew over there Tim Brian Keith Jer the whole crew Should I assume that Kam is no longer there? I knew Jonathan left but I hadn't heard Kameron did. Phill Link to comment Share on other sites More sharing options...
Jer Posted May 22, 2013 Report Share Posted May 22, 2013 Should I assume that Kam is no longer there? I knew Jonathan left but I hadn't heard Kameron did. Phill Yes, Kameron has moved away from Vegas, he is newly-married and off on a new adventure. We all miss him, he'll always be part of the family! Jer Link to comment Share on other sites More sharing options...
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