ilmor Posted September 15, 2012 Report Share Posted September 15, 2012 After literally years of waiting, I finally have in my possession a Shelby GT brake duct system!! For this I thank both my wonderful wife, who ordered it for my birthday, and Jer Gervasi, who went through extra efforts behind the scenes to make it happen. For some background, when I first bought the SGT there were brake duct systems available, however they were discontinued before I was ready to buy one. I came close on several occasions on buying non-Shelby, but I really wanted a Shelby system. Finally it was announced that SPP was working on developing a new and improved system, and this took a long time to become available, and when it was, I waited to the July 4th sale, and while it was not on sale, I learned that it was also sold out! After this, Jer became involved with SPP. The systems became available again, and not only did he message me but he also emailed and even called me so I could order one of two available...but, pokey me, I just missed that window, so Jer said he would let me know again as soon as one was available. Then comes my birthday and my wife orders one for me! She of course does not know of the unavailablity. I message Jer, and find out that he has gone through the extra effort of getting the parts from here and there to put together a system and ship it to me. That, my friends, is first-class service. SPP has done very well for itself in bringing on Jer as its Vice President!! Link to comment Share on other sites More sharing options...
VorpalBunny Posted September 15, 2012 Report Share Posted September 15, 2012 +1 to that a great read. Glad you shared. Enjoy the Bday gift! David Link to comment Share on other sites More sharing options...
HARALD KELLEY Posted September 15, 2012 Report Share Posted September 15, 2012 Nice. Its all about customer service. Link to comment Share on other sites More sharing options...
Cali_KR Posted September 15, 2012 Report Share Posted September 15, 2012 Well done Jer, taking care of the TS members. Link to comment Share on other sites More sharing options...
08KR525 Posted September 15, 2012 Report Share Posted September 15, 2012 Great story. SPP did well bringing Jer on board. Link to comment Share on other sites More sharing options...
Coachmoe Posted September 15, 2012 Report Share Posted September 15, 2012 I agree 200% !!!!!! Since Jer came on board, I have noticed more items in stock and faster turnaround times on orders.It would appear that SPP is really headed in the right direction! Great story. SPP did well bringing Jer on board. Link to comment Share on other sites More sharing options...
Jer Posted September 16, 2012 Report Share Posted September 16, 2012 Thanks, everyone! A lot of folks are working hard over here to make it happen! Jer Link to comment Share on other sites More sharing options...
FordRocks1 Posted September 16, 2012 Report Share Posted September 16, 2012 Awesome!! Link to comment Share on other sites More sharing options...
WildAzCat Posted September 16, 2012 Report Share Posted September 16, 2012 Good to hear your story. Jer seems to bring what was long over due at SPP. Link to comment Share on other sites More sharing options...
jwestercamp Posted September 16, 2012 Report Share Posted September 16, 2012 Jer is the man Link to comment Share on other sites More sharing options...
J&DGT500 Posted September 17, 2012 Report Share Posted September 17, 2012 I think it takes one Shelby nut to keep other Shelby nuts happy. Great story and thank you Jer for providing customer service above and beyond what has been offered in the past. Link to comment Share on other sites More sharing options...
IASHELBYGT Posted September 17, 2012 Report Share Posted September 17, 2012 Nice job Jer. I have been very impressed with Jer and his responsiveness to Team Shelby members since he was hired as VP of SPP. A very good addition to the Shelby team. Kudos. Link to comment Share on other sites More sharing options...
TNTchris Posted September 18, 2012 Report Share Posted September 18, 2012 Hey Team Shelby, I 2nd, 3rd, and 4th all of your kudos for Jer! He worked his customer service magic for me also! First Class all the way! Thanks again my friend! TNTChris Link to comment Share on other sites More sharing options...
Jer Posted September 18, 2012 Report Share Posted September 18, 2012 Guys, There is a full staff over here that make it possible. Let's use these brake ducts as an example: 1. Joe Waldek bought the missing parts for me. 2. Derek Pittsenbarger found the few OTHER elusive parts I was missing. 3. Our pre-assembly guy Kenneth put it together. 4. Frederick taught Ken how to do it! 5. Josh Davis coordinated the timing, inventory control, and shipping. 6. Jonathan Eck made sure the online system filled the order. It ain't easy! But these people are focused and ready to rock. I will share your kudos with them. Jer Link to comment Share on other sites More sharing options...
MJN Posted September 18, 2012 Report Share Posted September 18, 2012 Kuddos to the SPP Team Link to comment Share on other sites More sharing options...
Alexandros Posted September 20, 2012 Report Share Posted September 20, 2012 Thanks, everyone! A lot of folks are working hard over here to make it happen! Jer I second that.... Alexandros Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.