Madlock Posted September 5, 2012 Report Share Posted September 5, 2012 Like many, I try to be as brand-loyal as possible whenever customizing and/or adding performance modifications to my GT500. Even when other vendors offer comparable products MUCH less expensively and despite the VERY few products Shelby actually makes itself versus what It sources from actual manufacturers and rebrands as its own by stamping, etching and screening the Shelby name and logo upon them, I buy Shelby (and then Ford Racing) components whenever possible. That's why certain things like what's been happening to me are even more frustrating than they'd otherwise be - especially when they should be so absolutely avoidable. I'm now ordering my third set of billet LCAs ($330-plus with shipping by the way), after the first two sets arrived with all sorts of gouges, nicks and scrapes upon them. They seem to have been well packaged in soft styro-wrap inside their shipping boxes. I don't know how the damage could've happened while en route to me and how it couldn't have been noticed at any inspection point during the supply chain, especially during the very last step when being picked and packed for final shipment It's now causing me to reschedule their installation (along with upgrading virtually the entire rear suspension) for a second time. Had anybody else had a similar experience with the Billet LCAs or any other item? It's maddening as hell. I suppose I could just-as-simply powdercoat them, but that's not what I'd prefer to do (or should need to do) for a particular product whose styling is meant to make them so appealing. Am I alone in my experiences and just two times unlucky?. Link to comment Share on other sites More sharing options...
Jer Posted September 5, 2012 Report Share Posted September 5, 2012 Email me directly at JerG@ShelbyAmerican.com, make sure to give your full name (and order # if possible) and I will handle this issue personally, I'll hand-inspect a replacement set for you and pack them myself. Sorry for the disappointment, I'll make it right. Jer Link to comment Share on other sites More sharing options...
dbackg Posted September 5, 2012 Report Share Posted September 5, 2012 NICE! Jer = What a stand up guy. :beerchug: Link to comment Share on other sites More sharing options...
Madlock Posted September 5, 2012 Author Report Share Posted September 5, 2012 Email me directly at JerG@ShelbyAmerican.com, make sure to give your full name (and order # if possible) and I will handle this issue personally, I'll hand-inspect a replacement set for you and pack them myself. Sorry for the disappointment, I'll make it right. Jer And so I will. Thank you. Link to comment Share on other sites More sharing options...
SGT0128 Posted September 5, 2012 Report Share Posted September 5, 2012 Now theirs some action, nice work Jer!!!! Link to comment Share on other sites More sharing options...
Madlock Posted September 5, 2012 Author Report Share Posted September 5, 2012 NICE! Jer = What a stand up guy. Now theirs [sic] some action, nice work Jer!!!! It will become both... once I've actually received a set that's undamaged. Link to comment Share on other sites More sharing options...
Amigo GT500 Posted September 5, 2012 Report Share Posted September 5, 2012 Email me directly at JerG@ShelbyAmerican.com, make sure to give your full name (and order # if possible) and I will handle this issue personally, I'll hand-inspect a replacement set for you and pack them myself. Sorry for the disappointment, I'll make it right. Jer You are the type of person that we needed!! Being an owner of a business I am aware of the importance of what means "Customer Service" and having the customer satisfied. My father once told me: Give the product free and sell the service. You are doing that. Congratulations!! Jorge Link to comment Share on other sites More sharing options...
svt13 Posted September 5, 2012 Report Share Posted September 5, 2012 Hey Jer I'm going to be ordering these soon as well along with the watts link can you handpick a set for me too? Link to comment Share on other sites More sharing options...
Jer Posted September 5, 2012 Report Share Posted September 5, 2012 I'll be going through our stock of them after reading this forum post, so... yes. Jer Link to comment Share on other sites More sharing options...
Madlock Posted September 5, 2012 Author Report Share Posted September 5, 2012 I appreciate Jer’s direct response and am looking forward to resolving the matter once and for all, especially being into it some $650 deep at this point and having had to reschedule the work twice already. I’m encouraged to know the replacements at least will leave S/A in the condition they should. Even so, weeding through shelves of inventory for individual pieces of stock must be one hell of a way for a divisional head to spend his time. Unless Shelby happens to sell very few, either I’m especially unlucky, others have said nothing or they’ve just been swapped-out in silence. I’d hate to think there’d been any ongoing broader QC issue with this or any other product, vendor or internal handling and nobody bothered to raise a hand. If so, hopefully it’s something Jer’s leadership will help to change. Link to comment Share on other sites More sharing options...
svt13 Posted September 5, 2012 Report Share Posted September 5, 2012 Hey Jer the relocation brackets you guys sell for the LCA are they the old BMR mounts like the picture shows with 2 holes or have you upgraded to the new 3 hole mounts and just haven't updated the pictures? Thanks. Link to comment Share on other sites More sharing options...
Amigo GT500 Posted September 5, 2012 Report Share Posted September 5, 2012 These are what I got a few months ago.... Link to comment Share on other sites More sharing options...
svt13 Posted September 5, 2012 Report Share Posted September 5, 2012 Cant see how many holes are in that? Link to comment Share on other sites More sharing options...
Amigo GT500 Posted September 5, 2012 Report Share Posted September 5, 2012 Cant see how many holes are in that? I can see six..... Link to comment Share on other sites More sharing options...
svt13 Posted September 5, 2012 Report Share Posted September 5, 2012 I can see six..... 6 total like 3 on each side? The new ones are suppose to have 5 holes on each side like this http://www.revanracing.com/products/bmr-bolt-in-control-arm-relocation-brackets-2005-2011.html The ones are these http://www.shelbystore.com/product-p/z25-s5ma-3000-a.htm Link to comment Share on other sites More sharing options...
Amigo GT500 Posted September 5, 2012 Report Share Posted September 5, 2012 6 total like 3 on each side? The new ones are suppose to have 5 holes on each side like this http://www.revanraci...-2005-2011.html The ones are these http://www.shelbysto...s5ma-3000-a.htm Sorry. I was talking about the Lower Control Arms and not for the relocation brackets....... Link to comment Share on other sites More sharing options...
Jer Posted September 5, 2012 Report Share Posted September 5, 2012 I appreciate Jer’s direct response and am looking forward to resolving the matter once and for all, especially being into it some $650 deep at this point and having had to reschedule the work twice already. I’m encouraged to know the replacements at least will leave S/A in the condition they should. Even so, weeding through shelves of inventory for individual pieces of stock must be one hell of a way for a divisional head to spend his time. Unless Shelby happens to sell very few, either I’m especially unlucky, others have said nothing or they’ve just been swapped-out in silence. I’d hate to think there’d been any ongoing broader QC issue with this or any other product, vendor or internal handling and nobody bothered to raise a hand. If so, hopefully it’s something Jer’s leadership will help to change. Well, I got to the bottom of it - These were not shipped from SA, they are a drop-ship item directly from BMR, so I was not able to hand-check your replacements. We were careful to instruct BMR to rigorously QC check before shipping. They should leave today, I've paid for Overnight Shipping to ENSURE you receive them by the weekend. I'll PM or email you a tracking number ASAP. Looking forward to pix of them on your car! Let me know when you receive them. Again, sorry for the issue. Whether we OR our vendor make a mistake, Shelby will own it and make it right. Jer Link to comment Share on other sites More sharing options...
Jer Posted September 5, 2012 Report Share Posted September 5, 2012 Hey Jer the relocation brackets you guys sell for the LCA are they the old BMR mounts like the picture shows with 2 holes or have you upgraded to the new 3 hole mounts and just haven't updated the pictures? Thanks. They will be BMR's latest. Jer Link to comment Share on other sites More sharing options...
svt13 Posted September 5, 2012 Report Share Posted September 5, 2012 Well, I got to the bottom of it - These were not shipped from SA, they are a drop-ship item directly from BMR, so I was not able to hand-check your replacements. We were careful to instruct BMR to rigorously QC check before shipping. They should leave today, I've paid for Overnight Shipping to ENSURE you receive them by the weekend. I'll PM or email you a tracking number ASAP. Looking forward to pix of them on your car! Let me know when you receive them. Again, sorry for the issue. Whether we OR our vendor make a mistake, Shelby will own it and make it right. Jer Go Jer!!! Link to comment Share on other sites More sharing options...
Jer Posted September 5, 2012 Report Share Posted September 5, 2012 Well, I got to the bottom of it - These were not shipped from SA, they are a drop-ship item directly from BMR, so I was not able to hand-check your replacements. We were careful to instruct BMR to rigorously QC check before shipping. They should leave today, I've paid for Overnight Shipping to ENSURE you receive them by the weekend. I'll PM or email you a tracking number ASAP. Looking forward to pix of them on your car! Let me know when you receive them. Again, sorry for the issue. Whether we OR our vendor make a mistake, Shelby will own it and make it right. Jer Bill, I've emailed and sent you a PM with the tracking number. Jer Link to comment Share on other sites More sharing options...
Madlock Posted September 5, 2012 Author Report Share Posted September 5, 2012 Thank you. I really look forward to receiving them. Drop shipping from suppliers can be great, except when they sandbag you'll by failing to QC what they ship under the auspices of the Shelby brand. Given that I got dinged twice, I wonder how much of their own branded components are sent with similar inattention. Unfortunate all 'round - u less I was exceptionally unlucky twice. Unfortunately, it's tough to ensure even the best third parties will protect your brand as well as they should or like their own. And given the considerable time between occurrences, it doesn't smack of a one-time "bad lot" kind of situation. I'll keep you apprised of the replacements' arrival and the damaged sets' return. Many thanks! Bill, I've emailed and sent you a PM with the tracking number. Jer Link to comment Share on other sites More sharing options...
Jer Posted September 8, 2012 Report Share Posted September 8, 2012 All OK? Jer Link to comment Share on other sites More sharing options...
blueovalkid Posted September 8, 2012 Report Share Posted September 8, 2012 Jer is the man! Link to comment Share on other sites More sharing options...
Madlock Posted September 8, 2012 Author Report Share Posted September 8, 2012 All OK? Jer The replacements arrived in good shape. Will return the previously-received damaged sets as I described by email. Thanks for intervening. Link to comment Share on other sites More sharing options...
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