Hooper T Posted April 23, 2012 Report Share Posted April 23, 2012 Just want to acknowledge the quality customer service I have received over the years from Shelby Performance Parts. I, like others, have received slooooow shipments and even had an item arrived damaged, but the the Customer Service Team has always responded in a timely manner, been apologetic and has gone above and beyond to get the issue sorted out. Link to comment Share on other sites More sharing options...
Alexandros Posted April 23, 2012 Report Share Posted April 23, 2012 Shelby Performance Parts employees work very hard and take alot of pride in what they do.....They have come a long way and always are willing to improve and listen to the customers needs...... I saw it with my own eyes when I was down there.....Do not forget they are humans and not machines....Glad everything worked out for you.... Alexandros Link to comment Share on other sites More sharing options...
ilmor Posted April 23, 2012 Report Share Posted April 23, 2012 I emailed them 2 weeks ago and have not received a response. Link to comment Share on other sites More sharing options...
sharon Posted April 23, 2012 Report Share Posted April 23, 2012 I emailed them 2 weeks ago and have not received a response. Please email me at sharone@shelbyamerican.com or call 702-405-3500 and I will make sure it gets taken care of. Sharon Link to comment Share on other sites More sharing options...
ilmor Posted April 23, 2012 Report Share Posted April 23, 2012 Please email me at sharone@shelbyamerican.com or call 702-405-3500 and I will make sure it gets taken care of. Sharon Thanks Sharon, I will forward the email to you now. I was mistaken, however, it has been 1 week since I sent it. I thought it was longer, so my apologies for that error. Link to comment Share on other sites More sharing options...
Green Mojavi Posted April 24, 2012 Report Share Posted April 24, 2012 Sharon; I spoke with you on the phone shortly after the 50th Bash asking your help in obtaining a set of 50th Anniversary door decals as I had lost mine as I was leaving the South Point to return home. Sharon, you led me to believe you might be able to help. These door decals were an important momento of my Bash experiance and I very much would like to obtain a new set even if they come at a price. Sadly, I have called you once a week for the last month, only to get your answering machine... I left messages reminding you who I was and how you could help, and as of this writing I have recieved only silence.... no responce. I, like all the others who post on Team Shelby, have the highest regard for Shelby and it's Employees. I believed you were the singular person who could help and still do. A customer waiting for assistance Link to comment Share on other sites More sharing options...
NordicShelby Posted April 24, 2012 Report Share Posted April 24, 2012 At the Bash they clearly told me that they would not be able to get any more door decals made and to make sure I hang onto mine if I want to keep them. So I peeled them off my rental car and put them back on the paper backing, rolled them up and put them in my suitcase. To be honest I highly doubt they will make you another set as these were like a Holy Grail 50th Bash item that you could only get by attending. If she makes you another set then she will have 150 more people that will want another set. The key words were that she MIGHT be able to help you. Sharon has come through more times than I can count so you might have a chance and I hope she is able to help you but I wouldn't expect it. Link to comment Share on other sites More sharing options...
Green Mojavi Posted April 24, 2012 Report Share Posted April 24, 2012 At the Bash they clearly told me that they would not be able to get any more door decals made and to make sure I hang onto mine if I want to keep them. So I peeled them off my rental car and put them back on the paper backing, rolled them up and put them in my suitcase. To be honest I highly doubt they will make you another set as these were like a Holy Grail 50th Bash item that you could only get by attending. If she makes you another set then she will have 150 more people that will want another set. The key words were that she MIGHT be able to help you. Sharon has come through more times than I can count so you might have a chance and I hope she is able to help you but I wouldn't expect it. Yup... I agree with all you say here, of the 150 people who might want a set of these decals I'm probably the only dumb ass to leave his on the trunk of the car when he left. My conversation with Sharon gave me hope she might have access to some decals that had'nt been claimed and were left over from the Bash. I'm with you, hoping she comes through again.....but the silence is deafening. Link to comment Share on other sites More sharing options...
Green Mojavi Posted April 27, 2012 Report Share Posted April 27, 2012 Sharon, its been at least a month since we spoke on the subject of aquiring replacement door decals for the ones I lost at the 50th Bash. I axcept that I lost them, never wanted special treatment, was just trying to recapture something lost that was very special to me. And have been waiting on a responce. I would ask you to look at post #41 under the topic New Draw Hood how about some info&help, the post is by 07sgt4578 (a Shelby registrar) in responce to a Shelby customer who was venting his frustrations over Shelbys customer service and I quote "good luck on getting a responce with an attitude like that" and when 07sgt4578 was chastized by another customer for that SNARKY post, I would have you look at post #43 where 07sgt4578 responded quote "nevermind, I removed my post, YOUR NOT WORTH THE HASSLE" end quote. Well Ma'm, that last comment by a Shelby employee to a Shelby customer speaks volumes to me, it says Shelby thinks " I'M NOT WORTH THE HASSLE". Some people think I should check my attitude at the door and axcept the non-communication and rude remarks and fall into line....Hell, I'm a retired Marine MSGT and attitude is one of the things I do well. And if your thinking I'm not worth the hassle, lady you have no idea of what i'm worth. But I do own a 2012 Shelby GT500, and I purchased it with every intention of embracing everything "SHELBY' but I must admit lately it hasn't been easy and it could be a lot better. I'm wondering if SPP is worth the hassle. So, thanks for your kind consideration in this matter, our business is finished and I will not remark on it again. Link to comment Share on other sites More sharing options...
sharon Posted April 27, 2012 Report Share Posted April 27, 2012 Sharon, its been at least a month since we spoke on the subject of aquiring replacement door decals for the ones I lost at the 50th Bash. I axcept that I lost them, never wanted special treatment, was just trying to recapture something lost that was very special to me. And have been waiting on a responce. I would ask you to look at post #41 under the topic New Draw Hood how about some info&help, the post is by 07sgt4578 (a Shelby registrar) in responce to a Shelby customer who was venting his frustrations over Shelbys customer service and I quote "good luck on getting a responce with an attitude like that" and when 07sgt4578 was chastized by another customer for that SNARKY post, I would have you look at post #43 where 07sgt4578 responded quote "nevermind, I removed my post, YOUR NOT WORTH THE HASSLE" end quote. Well Ma'm, that last comment by a Shelby employee to a Shelby customer speaks volumes to me, it says Shelby thinks " I'M NOT WORTH THE HASSLE". Some people think I should check my attitude at the door and axcept the non-communication and rude remarks and fall into line....Hell, I'm a retired Marine MSGT and attitude is one of the things I do well. And if your thinking I'm not worth the hassle, lady you have no idea of what i'm worth. But I do own a 2012 Shelby GT500, and I purchased it with every intention of embracing everything "SHELBY' but I must admit lately it hasn't been easy and it could be a lot better. I'm wondering if SPP is worth the hassle. So, thanks for your kind consideration in this matter, our business is finished and I will not remark on it again. I am sorry I posted in another thread a few days ago that It does not like like we have any left. My fault for not posting it in this one, I am sorry Link to comment Share on other sites More sharing options...
Green Mojavi Posted April 28, 2012 Report Share Posted April 28, 2012 Seems to me, simply returning my calls might have removed the need for an apoligy or this conversation. There is a large gap between your idea of good customer service and mine, and thats OK, my expectations of Shelby and SPP are now appropriately lowered, in future dealings I think I know what I can expect. Thank you Link to comment Share on other sites More sharing options...
SGT0128 Posted April 28, 2012 Report Share Posted April 28, 2012 I ordered a couple of items last friday. the package arrived today, perfect!!! Link to comment Share on other sites More sharing options...
jwestercamp Posted May 1, 2012 Report Share Posted May 1, 2012 Great People Great Products more than helpful with anything Tim and Kameron have always helped me out Link to comment Share on other sites More sharing options...
NordicShelby Posted May 1, 2012 Report Share Posted May 1, 2012 I received my order today and I was very impressed at how well the items were packed. I have a garbage bag full of peanuts and a ton of bubble wrap that I can now reuse with my business. The packager took EXTREME care in packing my order and that made me very happy. There had been times in the past that things items were not packed so well and crushed a box that had a 1:18 scale Shelby Girl GT500 diecast but as soon as I brought that to Sharons attention she sent me one in a MINT BOX......I'm always happy to deal with SPP because I know if there ever is an issue that they stand behind thier products. Its always a treat when the Fed-Ex driver pulls up. Link to comment Share on other sites More sharing options...
sharon Posted May 1, 2012 Report Share Posted May 1, 2012 Seems to me, simply returning my calls might have removed the need for an apoligy or this conversation. There is a large gap between your idea of good customer service and mine, and thats OK, my expectations of Shelby and SPP are now appropriately lowered, in future dealings I think I know what I can expect. Thank you Again I apoligize I had no anwser for you at the time as to if we had any extra decals. We will not have any extra decals for the bash I am sorry Link to comment Share on other sites More sharing options...
doctor Posted May 2, 2012 Report Share Posted May 2, 2012 Green Mojavi, Check your messages concerning door decals. Link to comment Share on other sites More sharing options...
sharon Posted May 2, 2012 Report Share Posted May 2, 2012 We will not have any extra door decals for the 50th bash I am sorry. Sharon Link to comment Share on other sites More sharing options...
Green Mojavi Posted May 2, 2012 Report Share Posted May 2, 2012 Green Mojavi, Check your messages concerning door decals. Got it, thanks Doc Link to comment Share on other sites More sharing options...
Green Mojavi Posted May 2, 2012 Report Share Posted May 2, 2012 We will not have any extra door decals for the 50th bash I am sorry. Sharon Thanks :mellow: Link to comment Share on other sites More sharing options...
aorobie Posted May 3, 2012 Report Share Posted May 3, 2012 For those of us that live near Las Vegas it sure would be nice to save a few bucks on shipping and be able to "will call" items sold thru SPP, and who knows you might get a few impulse purchases in the store. of course this would only work if the parts were in fact being shipped out of Las Vegas ie closeout items.....just a thought Link to comment Share on other sites More sharing options...
Freak Posted May 4, 2012 Report Share Posted May 4, 2012 For those of us that live near Las Vegas it sure would be nice to save a few bucks on shipping and be able to "will call" items sold thru SPP, and who knows you might get a few impulse purchases in the store. of course this would only work if the parts were in fact being shipped out of Las Vegas ie closeout items.....just a thought I'm fairly certain you can already do this. You need to call them rather than order online though. Link to comment Share on other sites More sharing options...
aorobie Posted May 4, 2012 Report Share Posted May 4, 2012 I called them the other day about this and they said nope....oh well Link to comment Share on other sites More sharing options...
sharon Posted May 4, 2012 Report Share Posted May 4, 2012 For those of us that live near Las Vegas it sure would be nice to save a few bucks on shipping and be able to "will call" items sold thru SPP, and who knows you might get a few impulse purchases in the store. of course this would only work if the parts were in fact being shipped out of Las Vegas ie closeout items.....just a thought We do not have a will call or in store pick up option at this time. However we are working on setting one up but it is taking some time. Sharon Link to comment Share on other sites More sharing options...
aorobie Posted May 4, 2012 Report Share Posted May 4, 2012 I think it would be a win-win situation for both parties...thanks Link to comment Share on other sites More sharing options...
2010KonaBlueGT Posted May 5, 2012 Report Share Posted May 5, 2012 Just want to acknowledge the quality customer service I have received over the years from Shelby Performance Parts. I, like others, have received slooooow shipments and even had an item arrived damaged, but the the Customer Service Team has always responded in a timely manner, been apologetic and has gone above and beyond to get the issue sorted out. You usually only hear bad things about vendors but I have to say that I personally have had GREAT customer service from Shelby. Both on ordering and on the shipping. I've posted it before but I'll say it again because I see many people with complaints....*I've* always had great service, fast shipping and over the top shipping containers and packing. And I am NOT easily pleased. But I am with Shelby and the staff in their parts dept. (Tim and Kam in particular). Phill Pollard Link to comment Share on other sites More sharing options...
2010KonaBlueGT Posted May 5, 2012 Report Share Posted May 5, 2012 We do not have a will call or in store pick up option at this time. However we are working on setting one up but it is taking some time. Sharon Sharon, I don't know if my situation was company policy or against company policy but I've had store pick up before. I couldn't ORDER from the store but I ordered via phone and picked my parts up at the front counter. My impression was, that was the only way they could arrange it due to State Sales Tax issues, lack of a counter parts person, etc. That's something for you NV residents to consider...If you live in NV and buy from Shelby LV, you are required to pay Sales Tax. You'll save on shipping, but pay lose on Tax. I hope I'm not getting someone in trouble because it was EXTREAMLY convienent for me and I hope to use that service many times in the future. Phill Pollard - Co. Springs, CO Link to comment Share on other sites More sharing options...
mgmustang1 Posted May 8, 2012 Report Share Posted May 8, 2012 just found out there was inventory last week so no shipments went out. Would have been nice if someone said something. still didn't ship yet just got off the phone with them. Takes at least 4-5 days to get here so maybe next week sometime. Very poor shipping. As far as knowledge- zero. Everything I ask is I don't know. Well do you know somebody that would know, ---huh unfortunately no. At least they are polite about not knowing, lol. Link to comment Share on other sites More sharing options...
sharon Posted May 8, 2012 Report Share Posted May 8, 2012 We are sorry about the delayed shipping, was not expecting it to take as long due to some unexpected issues that could have forseen. All items have started to be shipped out tonight and should be caught up by tomorrow on most items. We have on most items 4-5 buisness days to ship out and we are usally much better than the posted time. This time we are running a little longer than that. Again very sorry for the delay technical issues came up that were not expected that caused a delay. Again we are very sorry but all should be caught up by tomorrow no later than Friday. Link to comment Share on other sites More sharing options...
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