devman85 Posted March 15, 2012 Report Share Posted March 15, 2012 Hey guys, Has anybody used Justin at VMP before? I ordered an SCT tuner and Ford racing shorty headers off him over 1 month ago. First he said that the headers were out of stock, which is fair enough although it took him over 2weeks to refund me money and now I still have no tuner. He wont reply to emails and due to the +8 hour time difference getting hold of him on the phone is difficult for me. Link to comment Share on other sites More sharing options...
Grabber Posted March 15, 2012 Report Share Posted March 15, 2012 Send a e mail to his helper BJ. Here is his addy. BJ@vmptuning.com Explain the situation and he will get back to you ASAP. Link to comment Share on other sites More sharing options...
Bill Hamilton Posted March 15, 2012 Report Share Posted March 15, 2012 Send a e mail to his helper BJ. Here is his addy. BJ@vmptuning.com Explain the situation and he will get back to you ASAP. Yes, shoot BJ an e-mail. I found him to be very helpful and responsive to questions. Their pulley and tune is on my shortlist. I just have to finish up my wife’s “Honey Do” list first. Link to comment Share on other sites More sharing options...
zimm17 Posted March 15, 2012 Report Share Posted March 15, 2012 Very happy with their tune. You can also cancel the order with them and get it from Van at Revan racing. Van's easier to get on the phone. Justin is busy and hard to get a hold of sometimes. I don't think has someone manning the phone. Link to comment Share on other sites More sharing options...
devman85 Posted March 15, 2012 Author Report Share Posted March 15, 2012 Thanks for the contact guys but im afraid he just forwarded the email to Justin so I guess im back to square one. Link to comment Share on other sites More sharing options...
IA Shelby Posted March 15, 2012 Report Share Posted March 15, 2012 BJ follows up quickly on everything. I expect he will follow up be end of the day. Link to comment Share on other sites More sharing options...
VNMOUS1 Posted March 15, 2012 Report Share Posted March 15, 2012 Thanks for the contact guys but im afraid he just forwarded the email to Justin so I guess im back to square one. I needed to forward it so I could provide you with a status. I am in Chicago, Justin is in central Florida. We catch up on customer communication daily. As others have stated, I'm here to assist you when you ask. You will have an update via email today. UPDATE: SHIPPING TOMORROW. Bj Link to comment Share on other sites More sharing options...
Grabber Posted March 16, 2012 Report Share Posted March 16, 2012 Barry, you are one great asset to VMP. Link to comment Share on other sites More sharing options...
VNMOUS1 Posted March 16, 2012 Report Share Posted March 16, 2012 BJ, you are one great asset to VMP. Just doin' my thing Rob. Thanks for the props buddy. bj Link to comment Share on other sites More sharing options...
devman85 Posted March 16, 2012 Author Report Share Posted March 16, 2012 Much appreciated. Thank You Link to comment Share on other sites More sharing options...
VNMOUS1 Posted March 17, 2012 Report Share Posted March 17, 2012 Much appreciated. Thank You You're welcome. bj Link to comment Share on other sites More sharing options...
Cdvision Posted March 17, 2012 Report Share Posted March 17, 2012 Hey BJ, I emailed Justin a couple weeks ago about getting an updated tune and got no response (email may have gone to his spam folder???). I moved to a new province and the 93 octane here contains up to 10% ethanol. The tune I have is a 93 octane ethanol free one (for the 2.59 pulley). How do I go about getting a new tune? I had PM'd you my order# in SVT forum. thanks, Claude Link to comment Share on other sites More sharing options...
Cdvision Posted March 24, 2012 Report Share Posted March 24, 2012 Hey BJ email sent to you earlier this week. Still no reply. Please get back to me when you get a chance. Thanks. Link to comment Share on other sites More sharing options...
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