socalwrench Posted April 6, 2011 Report Share Posted April 6, 2011 Look, I love Shelby and have ordered quite a few things over the years. However, it seems that lately SPP is dropping the ball. I realize that the people running SPP is different than those that where last year. Still, I can't get a straight answer in reference to my order which was placed about a month ago. The part is either discontinued or backordered with an ETA. I have two emails and 3 phone calls in regarding the same part. Robert help me out. Timothy is polite, but doesn't seem to have any answers. Part of me is just venting right now, but another part wonders if I'm the only one here. Anyone else having issues with getting parts? Link to comment Share on other sites More sharing options...
Juan3_8 Posted April 7, 2011 Report Share Posted April 7, 2011 Hi my name is Juan i work at SPP. You can e-mail me at juanr@shelbyamerican.com so i can help you with your issue Link to comment Share on other sites More sharing options...
car dude Posted April 7, 2011 Report Share Posted April 7, 2011 I ordered a duel fan heat exchanger on march 3rd.Due my son's medical issues i am not in a rush to receive it.I really dont know when i will have time to install it. But it has been over a mouth and know word if it was back orderd on not. i check my email and my spp account but know word.If it does not come in buy next week i will call. Link to comment Share on other sites More sharing options...
Juan3_8 Posted April 7, 2011 Report Share Posted April 7, 2011 car dude e-mail me your order# and i will look into it Link to comment Share on other sites More sharing options...
09 Red GT500 Posted April 7, 2011 Report Share Posted April 7, 2011 I ordered a duel fan heat exchanger on march 3rd.Due my son's medical issues i am not in a rush to receive it.I really dont know when i will have time to install it. But it has been over a mouth and know word if it was back orderd on not. i check my email and my spp account but know word.If it does not come in buy next week i will call. I ordered the HE over the phone. They told me it would be 6-8 weeks before I received it. Sure enough, just over 6 weeks later it showed up. It was drop-shipped from C&R. Everything was good! Link to comment Share on other sites More sharing options...
robertlane Posted April 7, 2011 Report Share Posted April 7, 2011 Look, I love Shelby and have ordered quite a few things over the years. However, it seems that lately SPP is dropping the ball. I realize that the people running SPP is different than those that where last year. Still, I can't get a straight answer in reference to my order which was placed about a month ago. The part is either discontinued or backordered with an ETA. I have two emails and 3 phone calls in regarding the same part. Robert help me out. Timothy is polite, but doesn't seem to have any answers. Part of me is just venting right now, but another part wonders if I'm the only one here. Anyone else having issues with getting parts? I'd like to know what's going on here too. Juan will look into this. What item is this? Link to comment Share on other sites More sharing options...
vapor08GT500 Posted April 7, 2011 Report Share Posted April 7, 2011 I sell and install many Shelby parts. Juan is top notch and always takes care of me. I promise, he will take care of you too. Alex Link to comment Share on other sites More sharing options...
socalwrench Posted April 7, 2011 Author Report Share Posted April 7, 2011 Juan, I sent you an email as requested. Robert, the part is the CS8 grille insert. Link to comment Share on other sites More sharing options...
sincitykid Posted April 7, 2011 Report Share Posted April 7, 2011 I ordered a duel fan heat exchanger on march 3rd.Due my son's medical issues i am not in a rush to receive it.I really dont know when i will have time to install it. But it has been over a mouth and know word if it was back orderd on not. i check my email and my spp account but know word.If it does not come in buy next week i will call. I ordered the HE over the phone. They told me it would be 6-8 weeks before I received it. Sure enough, just over 6 weeks later it showed up. It was drop-shipped from C&R. Everything was good! Car Dude, above is correct. There is a 6-8 week lead time on Heat Exchangers. They are assembled as the orders come in. If you have any other questions please give us a call. Thanks Our Price: $770.00 Availability: Usually Ships in 6 to 8 Weeks Product Code: Z12-CR-GT5-CPR002B Qty: Link to comment Share on other sites More sharing options...
socalwrench Posted April 7, 2011 Author Report Share Posted April 7, 2011 Just thought I'd give you guys an update. Juan and I have been exchanging emails, and he is on it. He tells me that he has a grille left, BUT the CS8 grille has 'officially' been discontinued. I'll let you know when the part arrives, and how it is. Link to comment Share on other sites More sharing options...
blkGT500nCA Posted April 7, 2011 Report Share Posted April 7, 2011 Juan is the man! Link to comment Share on other sites More sharing options...
Juan3_8 Posted April 7, 2011 Report Share Posted April 7, 2011 Juan is the man! Are you going to be at Knott's on Sunday?? Link to comment Share on other sites More sharing options...
blkGT500nCA Posted April 7, 2011 Report Share Posted April 7, 2011 Are you going to be at Knott's on Sunday?? Sorry for the thread hijack. Absolutely, I'll be around all weekend. Give me a call or shoot me a text. (707) 834-5497 Link to comment Share on other sites More sharing options...
Juan3_8 Posted April 7, 2011 Report Share Posted April 7, 2011 Sorry for the thread hijack. Absolutely, I'll be around all weekend. Give me a call or shoot me a text. (707) 834-5497 will do Link to comment Share on other sites More sharing options...
car dude Posted April 7, 2011 Report Share Posted April 7, 2011 car dude e-mail me your order# and i will look into it Juan, thanks like i said i am not all that worried my son is still in the hospital and not sure when we get him home. then i need to figure out how to install it and a bunch of other stuff that i have.I will e-mail you my order # . Thanks Robert Link to comment Share on other sites More sharing options...
socalwrench Posted April 8, 2011 Author Report Share Posted April 8, 2011 Alright guys, the latest is that it's getting shipped out on Tuesday. I'll let you know when it arrives. Link to comment Share on other sites More sharing options...
dh777 Posted April 14, 2011 Report Share Posted April 14, 2011 Frustrating trying to get answers some times. Orders get messed up (at no fault of mine) and delays continue Link to comment Share on other sites More sharing options...
socalwrench Posted April 15, 2011 Author Report Share Posted April 15, 2011 Alright, so the grille arrived today. It was well packaged and assembled with the new housing, which was an extra step that I didn't expect. It looks great, except that one of the light brackets it protruding in between the housing and the insert; not a big deal. I think it must of gotten tweaked a bit during shipping, so I will probably just adjust that tomorrow. I will try to get some pictures of it, and finally install this thing. Link to comment Share on other sites More sharing options...
socalwrench Posted April 15, 2011 Author Report Share Posted April 15, 2011 The situation continues... I went to install the grille today and noticed a broken stud. :o. It's one of the studs that attaches the grille insert to the housing. It appears that someone tried to epoxy the nut onto the bracket to make it LOOK like it was still there. I'm very disappointed. Juan has been notified, and he's trying to remedy this. :mellow:. I will let you guys know what happens. Additional Info: SPP is sending parts to replace the broken section. Link to comment Share on other sites More sharing options...
speedyburd33 Posted April 16, 2011 Report Share Posted April 16, 2011 it's surprising that they would let something like this go on so long... and then to get a part that isn't in good condition Link to comment Share on other sites More sharing options...
socalwrench Posted April 16, 2011 Author Report Share Posted April 16, 2011 it's surprising that they would let something like this go on so long... and then to get a part that isn't in good condition That's what I thought too. It was my day off too. I was all set to install it and then.... ugh. Oh well. Hopefully, the parts that are due to show up on Tuesday will be good and I can swap the insert out. Link to comment Share on other sites More sharing options...
socalwrench Posted April 21, 2011 Author Report Share Posted April 21, 2011 Alright, the replacement grille came, and it looks good. The broken insert is going back. I will be reassembling the entire grille soon. I will try to get installed pictures later. Juan, thanks again. We can consider this thread closed. Link to comment Share on other sites More sharing options...
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