Naa-V-Doc Posted March 8, 2011 Report Share Posted March 8, 2011 Good day, I have been having issue's getting Dealerships to check my Calib. on my Shelby GT. I called Ford Racing to see if they would loan me the Pro Cal, I would pay shipping both ways, and their ans. was No. They have assisted another memeber in loaning the Pro Cal for his SGT but "no joy" with me. Dealer's around my part of the county have no clue as to the tuning of our Shelbys IE: We can't read check the Tuning because it has an after-market CIA on it. These are Dealer's that SELL SHELBY's. My SGT is STOCK. I did inform the Dealer's that they need to contact Ford Racing and F. Racing would allow them to download the correct tune so to down load it into my SGT (per Ford Racing). NO JOY again. So, I called Shelby's Speed Shop (SSP) and here is the answer. Seems SSP has rec.'d many calls as to the Tune issues on our Shelby's. The gentleman at SSP was very kind and said Robert Lane may be able to assist me. He trans. my call and I left a message for Robert to call me to go over this issue and to see if he could help - Guess what, NO JOY. I even e-mailed Robert on this issue and NO JOY. So far, it have been a few months that I am waiting for a call or an e-mail response. Therefore, I am seeking assistance from other SGT owners. Does anyone have a Pro Cal, so I can download a correct tune into my SGT? Thanks in advance, Doc Link to comment Share on other sites More sharing options...
07SGT5687 Posted March 8, 2011 Report Share Posted March 8, 2011 Good day, I have been having issue's getting Dealerships to check my Calib. on my Shelby GT. I called Ford Racing to see if they would loan me the Pro Cal, I would pay shipping both ways, and their ans. was No. They have assisted another memeber in loaning the Pro Cal for his SGT but "no joy" with me. Dealer's around my part of the county have no clue as to the tuning of our Shelbys IE: We can't read check the Tuning because it has an after-market CIA on it. These are Dealer's that SELL SHELBY's. My SGT is STOCK. I did inform the Dealer's that they need to contact Ford Racing and F. Racing would allow them to download the correct tune so to down load it into my SGT (per Ford Racing). NO JOY again. So, I called Shelby's Speed Shop (SSP) and here is the answer. Seems SSP has rec.'d many calls as to the Tune issues on our Shelby's. The gentleman at SSP was very kind and said Robert Lane may be able to assist me. He trans. my call and I left a message for Robert to call me to go over this issue and to see if he could help - Guess what, NO JOY. I even e-mailed Robert on this issue and NO JOY. So far, it have been a few months that I am waiting for a call or an e-mail response. Therefore, I am seeking assistance from other SGT owners. Does anyone have a Pro Cal, so I can download a correct tune into my SGT? Thanks in advance, Doc Knock, knock... Roooobeeeeert... are you home? Link to comment Share on other sites More sharing options...
07SGT4578 Posted March 8, 2011 Report Share Posted March 8, 2011 IMO, you need to find another dealer. This is a Ford issue not a Shelby issue. Shelby does not have a tuner so to speak either. Find you a competent dealer, and should be problem no more. Link to comment Share on other sites More sharing options...
EL SHELBY Posted March 8, 2011 Report Share Posted March 8, 2011 Are the OE SGT tunes married to the car? If not, anyone who has gone with an aftermarkt tune and saved their stock tune should be able to email it to you and then it can be loaded with almost any tuner. Link to comment Share on other sites More sharing options...
07SGT5687 Posted March 8, 2011 Report Share Posted March 8, 2011 Find you a competent dealer, and should be problem no more. There is one right next to the Tooth Fairy's house... I forget the name... Sorry, couldn't resist... Link to comment Share on other sites More sharing options...
twobjshelbys Posted March 8, 2011 Report Share Posted March 8, 2011 The process for the SGTs through the Shelby process was the FRPP kits were delivered in medium quantities (8 comes to mind). The kits were installed, the tunes loaded, and the tuners returned to Ford for the next batch. So there were never tuners available to go with the cars. If you'd purchased the retail kit I believe you got to keep it. Why do you think the tune isn't the correct one? The car will badly misbehave with a CAI and an original airbox tune, especially at higher RPMs. Link to comment Share on other sites More sharing options...
twobjshelbys Posted March 8, 2011 Report Share Posted March 8, 2011 Also, your goal ought to be to either: 1. Verify the correct tune is already loaded or 2. have the tune updated if it was somehow erased. If you can't find a dealer try checking with your district rep. He should be able to point you to a dealer with the right equipment. I also recall there were a few reported instances of tunes being lost at and around some of the ECM updates, in particular one related to air bags. This was typically a case where the dealer reprogrammed the entire ECM instead of just the portion related to the recall. Those cars didn't run well... Link to comment Share on other sites More sharing options...
springer Posted March 8, 2011 Report Share Posted March 8, 2011 I went thru the same thing with my Shelby GT when we were having issues with the PCM throwing a mass airflow sensor code that would not clear. I had the car in at a local Ford dealer and the tech from Shelby American wanted the local Ford techs to wipe the tune from the PCM and reinstall the SHelby GT tune to see if that would determine whether the PCM was malfunctioning. FRPP will not give the local Ford dealer the tune as it is proprietory property to FRPP not Ford Motor Company. Shelby American ended up shipping my car back to Las Vegas where the speed shop there bypassed the factory tune and installed a Diablo Predator tuner with a custom tune for their supercharger conversion. FRPP and Ford Motor Company are two distinct entities, Ford does not own Ford Racing (FRPP). Needless to say, I was as dumbfounded as the original post in this thread and didn't understand why FRPP wouldn't release the tune to a Ford dealer. Sometimes it is best to not try and understand things or your head will explode trying to figure it all out. I've almost blown mine off more than once this past year!!!!!!! Link to comment Share on other sites More sharing options...
Naa-V-Doc Posted March 8, 2011 Author Report Share Posted March 8, 2011 Thanks for all the reply's. The rest of the story is rather long but here is the the short point. The SGT was coding, the dealer replace the CMCV (the work order with correct part is filed away at this time) and did not check the tune. I called Ford Racing and they stated the SGT needs to be reprogramed. So, after speaking with SPP and their feeling Robert would/may be able to help with Ford Racing; I posted this thread. I spoke with Tasca (when this happened) and they agreed a SGT tune was needed and they are willing to assist me (load the correct tune). However, I live in NC and do make it up north once a year. As to the Dealer's, I have gone to two of them with this issue and both sell Shelby's. What gets me is that if they sell Shelby's shouldn't they have Mech's that understand the working of Shelby's - Their, I can't read/check the tune because it has an after-market CIA. Springer, your are right, this thing about Dealer's just get to me at times. If you sell-it, you should Know it inside and out. In the past career, imagine me telling you: I am going to do a Cardio-Output (CO) by injecting this into your heart but I am not sure how this works. Link to comment Share on other sites More sharing options...
07SGT5687 Posted March 8, 2011 Report Share Posted March 8, 2011 Thanks for all the reply's. The rest of the story is rather long but here is the the short point. The SGT was coding, the dealer replace the CMCV (the work order with correct part is filed away at this time) and did not check the tune. I called Ford Racing and they stated the SGT needs to be reprogramed. So, after speaking with SPP and their feeling Robert would/may be able to help with Ford Racing; I posted this thread. I spoke with Tasca (when this happened) and they agreed a SGT tune was needed and they are willing to assist me (load the correct tune). However, I live in NC and I do make it up north once a year. This confuses me... If it's been determined by all that the SGT tune needs to be reloaded, why on earth can't a dealership get the tune from Shelby or FRPP or whereever it comes from? Why should you have to drive all the way to Tasca for this to be done. If anything you should be able to put a deposit down on a programmer... someone load it up and send it to you... load it on the car and then return the programmer for the deposit back! Is that so crazy? I'd be livid about right now if I were you. Link to comment Share on other sites More sharing options...
Naa-V-Doc Posted March 8, 2011 Author Report Share Posted March 8, 2011 This confuses me... If it's been determined by all that the SGT tune needs to be reloaded, why on earth can't a dealership get the tune from Shelby or FRPP or whereever it comes from? Why should you have to drive all the way to Tasca for this to be done. If anything you should be able to put a deposit down on a programmer... someone load it up and send it to you... load it on the car and then return the programmer for the deposit back! Is that so crazy? I'd be livid about right now if I were you. ----------------------------------------------------------------------------------------------------------------------------------- Amen brother. Link to comment Share on other sites More sharing options...
twitch43 Posted March 8, 2011 Report Share Posted March 8, 2011 I kind of have the same problem. I upgraded to a JLT CAI and my stock SGT tune was stored in my SCT handheld tuner. The tuner was stolen a few months ago. It would be intresting to see how this unfolds. Link to comment Share on other sites More sharing options...
JeffJ Posted March 8, 2011 Report Share Posted March 8, 2011 While I totally feel your pain, and if this pain continues for a while and you want to drive your car. Get a tuner (SCT or other) and just have them (the person you purchase it from) tune it to your current set up and how you want it. You will be much happier with a custom tune anyhow. The difference is night and day. Then at least once Ford, FRPP or whoever gets your issue figured out, you can always put the tune that your tuner will think is the stock tune back in, Ford can load the proper tune to your car, then your new tuner can be downloaded from your car with the then "stock" tune, and you can once again load your custom tune and the proper Shelby tune will be available to you in your tuner. Does that make any sense at all? It doesn't when I re-read it! Anyhow, just a thought to get you on the road until they get this mess figured out. Best of luck on your adventure. Not making light....I totally agree that any Ford Dealer who sells these cars should be able to properly tune them back to stock Shelby tune. It should be on them to get the proper tune, not you! Link to comment Share on other sites More sharing options...
Naa-V-Doc Posted March 9, 2011 Author Report Share Posted March 9, 2011 While I totally feel your pain, and if this pain continues for a while and you want to drive your car. Get a tuner (SCT or other) and just have them (the person you purchase it from) tune it to your current set up and how you want it. You will be much happier with a custom tune anyhow. The difference is night and day. Then at least once Ford, FRPP or whoever gets your issue figured out, you can always put the tune that your tuner will think is the stock tune back in, Ford can load the proper tune to your car, then your new tuner can be downloaded from your car with the then "stock" tune, and you can once again load your custom tune and the proper Shelby tune will be available to you in your tuner. Does that make any sense at all? It doesn't when I re-read it! Anyhow, just a thought to get you on the road until they get this mess figured out. Best of luck on your adventure. Not making light....I totally agree that any Ford Dealer who sells these cars should be able to properly tune them back to stock Shelby tune. It should be on them to get the proper tune, not you! ===================================================================== I hear what you are saying. However, SCT will store the current tune, which is, what I believe to be, a stock GT tune. I just may get a Bama custom SCT tune and when I am up north, go to TASCA and get the true SGT tune. I sure was hoping Robert would chime-in; May be in a few days he will see this. I am the first owner. Link to comment Share on other sites More sharing options...
FordRocks1 Posted March 9, 2011 Report Share Posted March 9, 2011 I agree with Jeff, just get your own tune from a reputable shop, you'll be much happier and by having a tunner you'll be able set your own setting(if you know what you're doing). Link to comment Share on other sites More sharing options...
springer Posted March 9, 2011 Report Share Posted March 9, 2011 I agree, get a custom tune, save the aggravation. You're going to need one eventually because you can't modify the stock tune. Link to comment Share on other sites More sharing options...
Carl Bishop Posted March 9, 2011 Report Share Posted March 9, 2011 Doc, Which local dealers have you gone too? If you continue to go to one of the smaller dealerships I can understand why you're having issues. The tech's at CrossRoads in Cary can help you with this. Link to comment Share on other sites More sharing options...
Naa-V-Doc Posted March 9, 2011 Author Report Share Posted March 9, 2011 Doc, Which local dealers have you gone too? If you continue to go to one of the smaller dealerships I can understand why you're having issues. The tech's at CrossRoads in Cary can help you with this. ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- 08sgt1234, Funny you should say that. Crossroads was the first Dealer I went to. They have a great reputation and did some work on my Mach 1, which I was very pleased. They sell Shelby's all the time and I felt, they were my first choise. But, that is the dealership that stated - Can't read the tune because of the after-market CIA... I was not ready for that ans. from them. Ok, so, if Robert does not chime-in by tomorrow, I will get an SCT. Breed or Bama - the old "which way do I go" saying. Hold off on loading the tunes until I get up north and visit Tasca... No big deal on buying the SCT but the expense to RI is another thing... Robert - HELP! Link to comment Share on other sites More sharing options...
07SGT0547 Posted March 9, 2011 Report Share Posted March 9, 2011 Hey Doc! Not trying to "speak" for Robert or anyone else at SPP, but to my knowledge, neither of them is your BEST source to get your tune issue solved... Maybe Gil or the boys in the Shelby American Motorsports division (SAM) but not the people who sell the parts and other Shelby Merchandise thru the Shelby Store... Shelby American Motorsports Division However, if all you need is the correct SHELBY tune re-loaded into your SGT, then here it what I suggest: Have the Service Manager at TASCA Ford simply e-mail the tune to your local Ford Dealer to have them install it into your car. Obviously, if they are willing to help, then they must already have the correct tune Or if that's not an option (???) have someone at TASCA talk with your local dealership on how to get the SGT tune from Ford Racing directly... I can't seem to find the info or posting, but if I remember correctly, ALL the Ford Racing tunes were available for the dealerships to download as necessary (under warranty)... And from the sounds of it, your SGT is still "stock" except for the FRPP/Shelby items installed out in Vegas... Good Luck! Link to comment Share on other sites More sharing options...
07SGT5687 Posted March 9, 2011 Report Share Posted March 9, 2011 Hey Doc! Not trying to "speak" for Robert or anyone else at SPP, but to my knowledge, neither of them is your BEST source to get your tune issue solved... Maybe Gil or the boys in the Shelby American Motorsports division (SAM) but not the people who sell the parts and other Shelby Merchandise thru the Shelby Store... Shelby American Motorsports Division However, if all you need is the correct SHELBY tune re-loaded into your SGT, then here it what I suggest: Have the Service Manager at TASCA Ford simply e-mail the tune to your local Ford Dealer to have them install it into your car. Obviously, if they are willing to help, then they must already have the correct tune Or if that's not an option (???) have someone at TASCA talk with your local dealership on how to get the SGT tune from Ford Racing directly... I can't seem to find the info or posting, but if I remember correctly, ALL the Ford Racing tunes were available for the dealerships to download as necessary (under warranty)... And from the sounds of it, your SGT is still "stock" except for the FRPP/Shelby items installed out in Vegas... Good Luck! That sounds like the best advice yet! Link to comment Share on other sites More sharing options...
2010KonaBlueGT Posted March 9, 2011 Report Share Posted March 9, 2011 Dealer's around my part of the county have no clue as to the tuning of our Shelbys IE: We can't read check the Tuning because it has an after-market CIA on it. These are Dealer's that SELL SHELBY's. My SGT is STOCK. I did inform the Dealer's that they need to contact Ford Racing and F. Racing would allow them to download the correct tune so to down load it into my SGT (per Ford Racing). NO JOY again. Pardon my ignorance but I'm not familiar with all Shelby's. But, is this a PRE Title car or a POST Title car? In other words, did the FRPP CAI come on the car BEFORE you purchased the car (ala, GT500KR) or did you buy the car and then the dealer installed the CAI on it as part of the SGT package? Becaue if it's a PRE Title car, Ford Motor Company MUST have the capability to repair it, by law. It falls under the Federal Emissions Warranty Act and right now you have Ford pointing fingers at Shelby, Shelby pointing fingers at Ford, Ford Racing pointing fingers at everyone, and you're driving a car that will not meet emissions. What state do you live in? If you're in Cali, cal BAR (the toll free number SHALL be posted at any Automotive Repair Dealer/ARD). It should NOT be this difficult.... Phill Link to comment Share on other sites More sharing options...
07SGT5687 Posted March 9, 2011 Report Share Posted March 9, 2011 Pardon my ignorance but I'm not familiar with all Shelby's. But, is this a PRE Title car or a POST Title car? In other words, did the FRPP CAI come on the car BEFORE you purchased the car (ala, GT500KR) or did you buy the car and then the dealer installed the CAI on it as part of the SGT package? Becaue if it's a PRE Title car, Ford Motor Company MUST have the capability to repair it, by law. It falls under the Federal Emissions Warranty Act and right now you have Ford pointing fingers at Shelby, Shelby pointing fingers at Ford, Ford Racing pointing fingers at everyone, and you're driving a car that will not meet emissions. What state do you live in? If you're in Cali, cal BAR (the toll free number SHALL be posted at any Automotive Repair Dealer/ARD). It should NOT be this difficult.... Phill Pre Link to comment Share on other sites More sharing options...
07SGT0547 Posted March 9, 2011 Report Share Posted March 9, 2011 Pardon my ignorance but I'm not familiar with all Shelby's. But, is this a PRE Title car or a POST Title car? In other words, did the FRPP CAI come on the car BEFORE you purchased the car (ala, GT500KR) or did you buy the car and then the dealer installed the CAI on it as part of the SGT package? Becaue if it's a PRE Title car, Ford Motor Company MUST have the capability to repair it, by law. It falls under the Federal Emissions Warranty Act and right now you have Ford pointing fingers at Shelby, Shelby pointing fingers at Ford, Ford Racing pointing fingers at everyone, and you're driving a car that will not meet emissions. What state do you live in? If you're in Cali, cal BAR (the toll free number SHALL be posted at any Automotive Repair Dealer/ARD). It should NOT be this difficult.... Phill Here's the glitch, from what I understand... Although all the parts installed by SAI were from the FRPP Catalog as part of their performance "Packs", the tune itself for the S-GT came from SHELBY... However, if one was to order those same Power Packs today and install on an '07 M-GT, then you would get the correct FRPP tune with the Pro-Cal device to install the new tune... Either way, you will probably get similar results and performance, regardless if its the OEM Shelby tune or the FRPP Ford tune... The point is, there is an easy way for this to be resolved Just have to find the right person to call and set this local dealership straight... FWIW ~ I wonder if this dealership is thinking that the SGT is the same as the GT500 in that the 500 came with a stock airbox, rather than a CAI??? Link to comment Share on other sites More sharing options...
Budman340 Posted March 9, 2011 Report Share Posted March 9, 2011 Hi all!!!! I remember what "we" went through when the airbag recall came out. If the dealer went into the Powertrain part of the computor instead of the Body part, it automatically "erased" the FRPP tune and set it back to a stock GT tune. That was a mess. If your car was set back to stock, then the dealer NEEDS to call 1-800-367-3788 and listen for the Shelby GT option # (this is the exact same # for FRPP). Once they get to the SGT option, they (the dealer) will need to let the person know what happened to the tune and what needs to be done. Then they should be able to electronically send the proper SGT tune to the dealer. Now, before the dealer "uploads" the FRPP tune, the dealer has to make sure that the SGT's tune is now a STOCK GT tune!!! They should be able to tune it back to a stock GT with no problems. Once they do that, tell them NOT TO START THE CAR!!!!!!!! After it has been tuned back to stock, they can now install the FRPP tune with no problems. After it is uploaded, the vehicle will run great again!!! If you decide to go with another type of tune, I do believe it still has to be tuned back to a STOCK GT tune. Sometimes the "other" tuning programs conflict with the FRPP tune (during my time at Shelby, I have heard a few of these happening). If you dealer follows this process, they should not have any problems at all. If you run into anymore issues, shoot me a PM. I still have a few contacts out there that I try to get answers to some questions Thanks, Bud Link to comment Share on other sites More sharing options...
07SGT0547 Posted March 9, 2011 Report Share Posted March 9, 2011 Thanks Bud! Since I elected NOT to have the airbag recall "done" on my car, I never went thru any of the specifics... Kind of like why I still have my original hood scoop... Take Care! Link to comment Share on other sites More sharing options...
twobjshelbys Posted March 9, 2011 Report Share Posted March 9, 2011 Hi all!!!! I remember what "we" went through when the airbag recall came out. If the dealer went into the Powertrain part of the computor instead of the Body part, it automatically "erased" the FRPP tune and set it back to a stock GT tune. That was a mess. If your car was set back to stock, then the dealer NEEDS to call 1-800-367-3788 and listen for the Shelby GT option # (this is the exact same # for FRPP). Once they get to the SGT option, they (the dealer) will need to let the person know what happened to the tune and what needs to be done. Then they should be able to electronically send the proper SGT tune to the dealer. Now, before the dealer "uploads" the FRPP tune, the dealer has to make sure that the SGT's tune is now a STOCK GT tune!!! They should be able to tune it back to a stock GT with no problems. Once they do that, tell them NOT TO START THE CAR!!!!!!!! After it has been tuned back to stock, they can now install the FRPP tune with no problems. After it is uploaded, the vehicle will run great again!!! If you decide to go with another type of tune, I do believe it still has to be tuned back to a STOCK GT tune. Sometimes the "other" tuning programs conflict with the FRPP tune (during my time at Shelby, I have heard a few of these happening). If you dealer follows this process, they should not have any problems at all. If you run into anymore issues, shoot me a PM. I still have a few contacts out there that I try to get answers to some questions Thanks, Bud Thanks Bud! That is my memory of what happened around the air bag upgrade as well. The car DID NOT RUN (as in couldn't get off the parking lot, major driveability issues - it was very obvious) so if the original poster's car is running at all it's not the tune. Link to comment Share on other sites More sharing options...
Budman340 Posted March 9, 2011 Report Share Posted March 9, 2011 Thanks Bud! That is my memory of what happened around the air bag upgrade as well. The car DID NOT RUN (as in couldn't get off the parking lot, major driveability issues - it was very obvious) so if the original poster's car is running at all it's not the tune. Hi Tony!!!!!!!! That is absolutely correct!!!!!! If the vehicle "runs" but has some slight hesitation or engine miss---it is not the tune. If the vehicle does not run at all (basically runs but won't get out of its way)--then its the tune. From my past experiences and from past posts on the forums, if it does run, but poorly, more than likely its the spark plugs. If there was any type of fuel addiditive added, it can play havoc with the spark plugs too---or if a lower grade than 91 octune fuel was used for a period of time--it will also cause havoc with the plugs. Have the dealer check the spark plugs too. It may be as simple as that. After they figure it all out, please let me know. Hopefully this will all help you out. Thanks, Bud Link to comment Share on other sites More sharing options...
2010KonaBlueGT Posted March 9, 2011 Report Share Posted March 9, 2011 FWIW ~ I wonder if this dealership is thinking that the SGT is the same as the GT500 in that the 500 came with a stock airbox, rather than a CAI??? That's a good possibility. The point remains, since the car is a PRE-TITLE car, the Motor Company MUST (MUST, not "Shall") have the ability to repair it back to pre-sale condition. It would be like me taking my 2010 Shelby GT500 into the dealer with a mucked up tune and them saying "sorry, that's a Shelby and we as a Ford dealer don't have the Shelby tune for it.". BULLSHIT. They are mandated by the Fed. Govt. to repair any emissions related item for X years (depending on what part it is and a PROM/EPROM/EEPROM would be something they'd need to have pretty much forever (10 years MINIMUM). I'll bet the Fed Air Recources Board/ARB would love to talk with this dealer...... Phill Link to comment Share on other sites More sharing options...
Naa-V-Doc Posted March 9, 2011 Author Report Share Posted March 9, 2011 Well NO Robert yet. I may ask the dealer I got the SGT from to follow the steps as outlined. Heck, all Ford Racing has to do is loan me the Pro-cal with the Shelby tune and all would be grand. I offered to pay the shipping both ways... If I get ticked off enough, it's off to a REAL DEALER WITH OUTSTANDING MECH"S, UNDERSTANDS SHELBY'S, BEYOND THE BEST CUSTOMER SERVICE (even to a non-customer of theirs - but now a customer for life), which is TASCA.... :happy feet: Or sell the Shelby and buy a Yugo! Link to comment Share on other sites More sharing options...
Budman340 Posted March 9, 2011 Report Share Posted March 9, 2011 That's a good possibility. The point remains, since the car is a PRE-TITLE car, the Motor Company MUST (MUST, not "Shall") have the ability to repair it back to pre-sale condition. It would be like me taking my 2010 Shelby GT500 into the dealer with a mucked up tune and them saying "sorry, that's a Shelby and we as a Ford dealer don't have the Shelby tune for it.". BULLSHIT. They are mandated by the Fed. Govt. to repair any emissions related item for X years (depending on what part it is and a PROM/EPROM/EEPROM would be something they'd need to have pretty much forever (10 years MINIMUM). I'll bet the Fed Air Recources Board/ARB would love to talk with this dealer...... Phill Hi Phil, I believe the "tunes" are good for 5 years 50,000 miles per that part of the emmisions. But the biggest part of this is that the dealers hardly had any info on the SGT's, didn't know where to look for the info and or did not think about looking for the info. When these first came out, a lot of the dealers thought that the Shelby package was an after-market type kit that was installed. In fact, about 95+% was all FRPP. And alot of the dealers never knew about the vehicle, what the vehicle was or how to order them and service them. But, when these cars were announced, it was in the dealers "mail" and maybe was passed over and never read. And when the warranty part of it came out to the dealers, the same thing happened--the info was missed. When the SGT's started coming back for service repairs, ALOT of the dealers called Shelby (me at the time LOL) and wanted to know how to "fix" them and how to get paid on the repairs. This is when most of the dealer teaching came into play. Now with the GT500's, the dealers had the info in their systems. They were able to look up repairs, bullitens, etc. The 500's were "easier" to work on (not EASIER--but the info was easily obtained). When a SGT comes in for warranty repairs, as soon as the OASIS report comes up, it shows right on it to "Contact 1-800-367-3788 for Authorization." If you don't look for it, it can be missed. The main reason for this is, the FRPP parts were not put on at Ford, but a "Ford" authorized installer (or something close to that). As for the 500's, those parts were installed at Ford (SVT) and those parts are in the Ford's system, which made it easier to find. I know this may sound confusing, but it was really confusing for the dealers and for us at the time. Alot of SGT owners actually educated the dealers on warranty type concerns--which helped out a ton. Thanks, Bud Link to comment Share on other sites More sharing options...
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