c43t Posted February 14, 2011 Report Share Posted February 14, 2011 I wonder why Shelby has so bad service. They newer answer a mail and when i send in for a membership they mail me back after some weeks: What do you have for email adress and t-shirt size. They can send me mail so i think they must have the adress. And i have now mailed theme the size three times but they still asking the same and does not answer the mail i send to theme.I have also tried buying parts to Sweden but they dont seems to be interested.Is it only me having bad luck? Now i buy everything from Champion Mustang they have the best service i ever seen they answer mail 24 hours a day. Anders from Sweden. Quote Link to comment Share on other sites More sharing options...
sharon Posted February 14, 2011 Report Share Posted February 14, 2011 What email address are you using? Quote Link to comment Share on other sites More sharing options...
c43t Posted February 15, 2011 Author Report Share Posted February 15, 2011 What email address are you using? I am using anders@bil-marinel.se Quote Link to comment Share on other sites More sharing options...
jerseygator Posted February 15, 2011 Report Share Posted February 15, 2011 Quote Link to comment Share on other sites More sharing options...
Larry T Posted February 15, 2011 Report Share Posted February 15, 2011 I am using anders@bil-marinel.se I think Sharon is asking what email address you are using for Shelby Quote Link to comment Share on other sites More sharing options...
sharon Posted February 15, 2011 Report Share Posted February 15, 2011 Yes, I need to know what email address you are emailing SPP at? Also if you could email me with your questions to sharone@shelbyamerican.com I can make sure all your answers get answered while we are figuring out why you are not getting responses. Sharon Quote Link to comment Share on other sites More sharing options...
sincitykid Posted February 15, 2011 Report Share Posted February 15, 2011 I wonder why Shelby has so bad service. They newer answer a mail and when i send in for a membership they mail me back after some weeks: What do you have for email adress and t-shirt size. They can send me mail so i think they must have the adress. And i have now mailed theme the size three times but they still asking the same and does not answer the mail i send to theme.I have also tried buying parts to Sweden but they dont seems to be interested.Is it only me having bad luck? Now i buy everything from Champion Mustang they have the best service i ever seen they answer mail 24 hours a day. Anders from Sweden. Hi Anders. I have been emailing you for your shirt size and mailing address in Sweden, but for some reason have not gotten a response. Can you send me in a private message this information? On international membership payments, Paypal does not record this information, so we have to manually email each one. Please send me a private message so we can send out your member package. Thank you Quote Link to comment Share on other sites More sharing options...
NordicShelby Posted February 15, 2011 Report Share Posted February 15, 2011 I always have excellant luck when dealing with Shelby Performance Parts. I emailed Robert today and within 15 minutes I got a responce NOW THATS WHAT I CALL AWESOME SERVICE. They serioulsy do a great job I would simply email Sharon before making a post like this. Quote Link to comment Share on other sites More sharing options...
c43t Posted February 15, 2011 Author Report Share Posted February 15, 2011 Yes, I need to know what email address you are emailing SPP at? Also if you could email me with your questions to sharone@shelbyamerican.com I can make sure all your answers get answered while we are figuring out why you are not getting responses. Sharon Hello Thanks for your answer i have mailed to: timh@shelbyamerican.com and to contact request at the first page of shelbyautos.com. Im sorry if anybody thinks that this is wrong to write here maybe me and my swedish friends only have had some bad luck with Shelby contacts. If everything will work out fine,ofcourse i will write that to. Best regards Anders Quote Link to comment Share on other sites More sharing options...
SSSNAKE Posted February 16, 2011 Report Share Posted February 16, 2011 :lol2: Quote Link to comment Share on other sites More sharing options...
robertlane Posted February 16, 2011 Report Share Posted February 16, 2011 Hello Thanks for your answer i have mailed to: timh@shelbyamerican.com and to contact request at the first page of shelbyautos.com. Im sorry if anybody thinks that this is wrong to write here maybe me and my swedish friends only have had some bad luck with Shelby contacts. If everything will work out fine,ofcourse i will write that to. Best regards Anders Don't feel bad at all about opening a topic here if you don't get a response - that's what this forum is for. It's our goal to address issues and quickly and efficiently as possible. Quote Link to comment Share on other sites More sharing options...
Burnin4 Posted February 21, 2011 Report Share Posted February 21, 2011 I sent a message a few weeks ago inquiring about the black SS Alcoas, never heard back.... Anyone know when they will be off of backorder? Quote Link to comment Share on other sites More sharing options...
robertlane Posted February 21, 2011 Report Share Posted February 21, 2011 I sent a message a few weeks ago inquiring about the black SS Alcoas, never heard back.... Anyone know when they will be off of backorder? Severe shortage of Alcoa wheels. Quote Link to comment Share on other sites More sharing options...
breoland Posted February 23, 2011 Report Share Posted February 23, 2011 Severe shortage of Alcoa wheels. its amazing that these wheels are always on back order and you guys cant come out with an 11in alcoa. everyone wants them in an 11in, im sure you will sell out the same as you are doing now Quote Link to comment Share on other sites More sharing options...
c43t Posted March 7, 2011 Author Report Share Posted March 7, 2011 its amazing that these wheels are always on back order and you guys cant come out with an 11in alcoa. everyone wants them in an 11in, im sure you will sell out the same as you are doing now Hello what could be the problem this time i havent got the membership package yet?? Its now nearly a mounth ago we speaked last time. Quote Link to comment Share on other sites More sharing options...
SSSNAKE Posted March 7, 2011 Report Share Posted March 7, 2011 Hello what could be the problem this time i havent got the membership package yet?? Its now nearly a mounth ago we speaked last time. Anders, these usually take from 4-6 weeks and sometimes longer but being from Sweden maybe even longer than that. If you don't recieve it by then you can PM Tim @ Shelby to ask for his help he goes under the screen name of : SINCITYKID. Good luck! Quote Link to comment Share on other sites More sharing options...
robertlane Posted March 7, 2011 Report Share Posted March 7, 2011 its amazing that these wheels are always on back order and you guys cant come out with an 11in alcoa. everyone wants them in an 11in, im sure you will sell out the same as you are doing now The tooling and minimum orders are too high to make this practical. We are looking at other solutions though. Quote Link to comment Share on other sites More sharing options...
stormeaston Posted March 9, 2011 Report Share Posted March 9, 2011 I always have excellant luck when dealing with Shelby Performance Parts. I emailed Robert today and within 15 minutes I got a responce NOW THATS WHAT I CALL AWESOME SERVICE. They serioulsy do a great job I would simply email Sharon before making a post like this. That's because your there best customer!!!!!! Quote Link to comment Share on other sites More sharing options...
c43t Posted April 16, 2011 Author Report Share Posted April 16, 2011 Time again bad service always the same. This email i sent to To Tim Hill whats happened? Nothing!! "Hello This time i dont post it on the forum i will ask you directly as ive been told. First thing,i sent a email to the store about the take off upholstery for GT 500 that you have for sale in the store and i wonder if its fit in my shelby gt 2008. The other thing is about Shelby GT valve covers that i ordered from Champion mustang about a month ago priced 309,99 at shelby store and now when you could deliver it we had to pay 389. I wonder why the price has gone, up i made a deal for the price 309 and i buy from champion because they have a fantastic service they answer email within 15 min 24 hour a day thats what i call service. I havent got any answer on an email from Shelby yet only when i right on the forum then you answer." Regards Anders Bjorklund Sweden Quote Link to comment Share on other sites More sharing options...
richard m.switzer Posted April 16, 2011 Report Share Posted April 16, 2011 I got my last order within 7 days ,,on the 14th of this month , :happy feet: ,,just saying,,, somethings may take longer to ship out ,or make . Quote Link to comment Share on other sites More sharing options...
breoland Posted April 17, 2011 Report Share Posted April 17, 2011 The tooling and minimum orders are too high to make this practical. We are looking at other solutions though. You realize that the amount of wheels that were sold that people are still buying them. Did you noticed that you can still continue to make the 10in because people are now buying the 10in for the fronts. There is a reason why you guys have not made the investment to go with the bigger size, maybe you have not made the money back from the first tooling. These high power shelbys need bigger rear tires and bigger rear wheels. Its terrible that you guys have not figured this out yet. Have spp come out with a 12in wheel and you will see how many you sell Quote Link to comment Share on other sites More sharing options...
sincitykid Posted April 18, 2011 Report Share Posted April 18, 2011 Time again bad service always the same. This email i sent to To Tim Hill whats happened? Nothing!! "Hello This time i dont post it on the forum i will ask you directly as ive been told. First thing,i sent a email to the store about the take off upholstery for GT 500 that you have for sale in the store and i wonder if its fit in my shelby gt 2008. The other thing is about Shelby GT valve covers that i ordered from Champion mustang about a month ago priced 309,99 at shelby store and now when you could deliver it we had to pay 389. I wonder why the price has gone, up i made a deal for the price 309 and i buy from champion because they have a fantastic service they answer email within 15 min 24 hour a day thats what i call service. I havent got any answer on an email from Shelby yet only when i right on the forum then you answer." Regards Anders Bjorklund Sweden Are you entering "timh@shelbyamerican.com"? I have never received an email from you. There is obviously a problem with getting emails from you. I am not sure why the price of the valve covers has gone up. What in particular can I help you with? Quote Link to comment Share on other sites More sharing options...
socalwrench Posted April 18, 2011 Report Share Posted April 18, 2011 Damn Tim, when did you start getting in at 0630? To c43t, I know the call is long distance, but just give Tim or Juan a call. It's a huge time saver, and you won't have any communication problems. 702.405.3500 Greg Quote Link to comment Share on other sites More sharing options...
kryptonite Posted April 18, 2011 Report Share Posted April 18, 2011 To call from Sweden, you will need the International Country Code for the US before you can dial direct to Shelby, which I believe is 00 + 1 + 702.405.3500 Quote Link to comment Share on other sites More sharing options...
sincitykid Posted April 18, 2011 Report Share Posted April 18, 2011 Damn Tim, when did you start getting in at 0630? To c43t, I know the call is long distance, but just give Tim or Juan a call. It's a huge time saver, and you won't have any communication problems. 702.405.3500 Greg Hehe every other week since August. We have someone here to answer phones because of the time difference for east coast...:ninja: Quote Link to comment Share on other sites More sharing options...
Jer Posted April 19, 2011 Report Share Posted April 19, 2011 Tim, Thanks so much for your quick reply to my Membership question. 24 hours later, I had a package at the front door with all my 2011 materials enclosed... new keyring, pin, shirt, Membership card.... YOU ROCK!!!!!! Who's faster than that?????? Jer Quote Link to comment Share on other sites More sharing options...
c43t Posted April 19, 2011 Author Report Share Posted April 19, 2011 Tim, Thanks so much for your quick reply to my Membership question. 24 hours later, I had a package at the front door with all my 2011 materials enclosed... new keyring, pin, shirt, Membership card.... YOU ROCK!!!!!! Who's faster than that?????? Jer Yeah And they havent answered my email yet!!!! Thats NOT ROCK!!!!!!!!!!! Quote Link to comment Share on other sites More sharing options...
shelbykam Posted April 19, 2011 Report Share Posted April 19, 2011 Yeah And they havent answered my email yet!!!! Thats NOT ROCK!!!!!!!!!!! Tim already responded to you. See post #22. Quote Link to comment Share on other sites More sharing options...
sincitykid Posted April 19, 2011 Report Share Posted April 19, 2011 Tim, Thanks so much for your quick reply to my Membership question. 24 hours later, I had a package at the front door with all my 2011 materials enclosed... new keyring, pin, shirt, Membership card.... YOU ROCK!!!!!! Who's faster than that?????? Jer You're welcome. I think the only method that may have topped that speed would be setting up a big cannon and literally firing your membership material at you. I think it resulted in a bit more accuracy to let FedEx handle it though LOL Quote Link to comment Share on other sites More sharing options...
c43t Posted April 19, 2011 Author Report Share Posted April 19, 2011 Tim already responded to you. See post #22. Yes i have read it and i asked 2 question and he answered one of them with:"I dont know" what a good answer ,normally is to sell for the price to theme who has placed an order i think. Its fantastic that nobody still havent answered my email not Tim and not the Shelby store!!!! Thats rock!!!!! Quote Link to comment Share on other sites More sharing options...
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