Jump to content
TEAM SHELBY FORUM

Why has Shelby such a bad service??


c43t

Recommended Posts

I wonder why Shelby has so bad service. They newer answer a mail and when i send in for a membership they mail me back after some weeks: What do you have for email adress and t-shirt size. They can send me mail so i think they must have the adress. And i have now mailed theme the size three times but they still asking the same and does not answer the mail i send to theme.I have also tried buying parts to Sweden but they dont seems to be interested.Is it only me having bad luck? Now i buy everything from Champion Mustang they have the best service i ever seen they answer mail 24 hours a day.

Anders from Sweden.

Link to comment
Share on other sites

  • Replies 62
  • Created
  • Last Reply

Yes, I need to know what email address you are emailing SPP at?

 

Also if you could email me with your questions to sharone@shelbyamerican.com I can make sure all your answers get answered while we are figuring out why you are not getting responses.

 

 

Sharon

Link to comment
Share on other sites

I wonder why Shelby has so bad service. They newer answer a mail and when i send in for a membership they mail me back after some weeks: What do you have for email adress and t-shirt size. They can send me mail so i think they must have the adress. And i have now mailed theme the size three times but they still asking the same and does not answer the mail i send to theme.I have also tried buying parts to Sweden but they dont seems to be interested.Is it only me having bad luck? Now i buy everything from Champion Mustang they have the best service i ever seen they answer mail 24 hours a day.

Anders from Sweden.

 

 

 

 

 

 

 

Hi Anders. I have been emailing you for your shirt size and mailing address in Sweden, but for some reason have not gotten a response. Can you send me in a private message this information? On international membership payments, Paypal does not record this information, so we have to manually email each one. Please send me a private message so we can send out your member package. Thank you

Link to comment
Share on other sites

I always have excellant luck when dealing with Shelby Performance Parts. I emailed Robert today and within 15 minutes I got a responce NOW THATS WHAT I CALL AWESOME SERVICE.

 

They serioulsy do a great job I would simply email Sharon before making a post like this.

Link to comment
Share on other sites

Yes, I need to know what email address you are emailing SPP at?

 

Also if you could email me with your questions to sharone@shelbyamerican.com I can make sure all your answers get answered while we are figuring out why you are not getting responses.

 

 

Sharon

 

Hello

Thanks for your answer i have mailed to: timh@shelbyamerican.com and to contact request at the first page of shelbyautos.com.

Im sorry if anybody thinks that this is wrong to write here maybe me and my swedish friends only have had some bad luck with Shelby contacts.

If everything will work out fine,ofcourse i will write that to.

Best regards

Anders

Link to comment
Share on other sites

Hello

Thanks for your answer i have mailed to: timh@shelbyamerican.com and to contact request at the first page of shelbyautos.com.

Im sorry if anybody thinks that this is wrong to write here maybe me and my swedish friends only have had some bad luck with Shelby contacts.

If everything will work out fine,ofcourse i will write that to.

Best regards

Anders

 

Don't feel bad at all about opening a topic here if you don't get a response - that's what this forum is for.

 

It's our goal to address issues and quickly and efficiently as possible.

Link to comment
Share on other sites

  • 2 weeks later...

its amazing that these wheels are always on back order and you guys cant come out with an 11in alcoa. everyone wants them in an 11in, im sure you will sell out the same as you are doing now

 

Hello what could be the problem this time i havent got the membership package yet??

Its now nearly a mounth ago we speaked last time.

Link to comment
Share on other sites

Hello what could be the problem this time i havent got the membership package yet??

Its now nearly a mounth ago we speaked last time.

 

 

Anders, these usually take from 4-6 weeks and sometimes longer but being from Sweden maybe even longer than that.

 

If you don't recieve it by then you can PM Tim @ Shelby to ask for his help he goes under the screen name of : SINCITYKID.

 

 

Good luck!

Link to comment
Share on other sites

its amazing that these wheels are always on back order and you guys cant come out with an 11in alcoa. everyone wants them in an 11in, im sure you will sell out the same as you are doing now

 

The tooling and minimum orders are too high to make this practical. We are looking at other solutions though.

Link to comment
Share on other sites

I always have excellant luck when dealing with Shelby Performance Parts. I emailed Robert today and within 15 minutes I got a responce NOW THATS WHAT I CALL AWESOME SERVICE.

 

They serioulsy do a great job I would simply email Sharon before making a post like this.

 

 

 

 

 

 

That's because your there best customer!!!!!!

 

:spend:

Link to comment
Share on other sites

  • 1 month later...

Time again bad service always the same.

This email i sent to To Tim Hill whats happened? Nothing!!

 

 

"Hello

This time i dont post it on the forum i will ask you directly as ive been told.

First thing,i sent a email to the store about the take off upholstery for GT 500 that you have for sale in the store and i wonder if its fit in my shelby gt 2008. The other thing is about Shelby GT valve covers that i ordered from Champion mustang about a month ago priced 309,99 at shelby store and now when you could deliver it we had to pay 389. I wonder why the price has gone, up i made a deal for the price 309 and i buy from champion because they have a fantastic service they answer email within 15 min 24 hour a day thats what i call service. I havent got any answer on an email from Shelby yet only when i right on the forum then you answer."

Regards

Anders Bjorklund Sweden

Link to comment
Share on other sites

The tooling and minimum orders are too high to make this practical. We are looking at other solutions though.

 

 

You realize that the amount of wheels that were sold that people are still buying them. Did you noticed that you can still continue to make the 10in because people are now buying the 10in for the fronts. There is a reason why you guys have not made the investment to go with the bigger size, maybe you have not made the money back from the first tooling. These high power shelbys need bigger rear tires and bigger rear wheels. Its terrible that you guys have not figured this out yet.

Have spp come out with a 12in wheel and you will see how many you sell

Link to comment
Share on other sites

Time again bad service always the same.

This email i sent to To Tim Hill whats happened? Nothing!!

 

 

"Hello

This time i dont post it on the forum i will ask you directly as ive been told.

First thing,i sent a email to the store about the take off upholstery for GT 500 that you have for sale in the store and i wonder if its fit in my shelby gt 2008. The other thing is about Shelby GT valve covers that i ordered from Champion mustang about a month ago priced 309,99 at shelby store and now when you could deliver it we had to pay 389. I wonder why the price has gone, up i made a deal for the price 309 and i buy from champion because they have a fantastic service they answer email within 15 min 24 hour a day thats what i call service. I havent got any answer on an email from Shelby yet only when i right on the forum then you answer."

Regards

Anders Bjorklund Sweden

 

 

 

 

Are you entering "timh@shelbyamerican.com"? I have never received an email from you. There is obviously a problem with getting emails from you. I am not sure why the price of the valve covers has gone up. What in particular can I help you with?

Link to comment
Share on other sites

Damn Tim, when did you start getting in at 0630?

 

To c43t, I know the call is long distance, but just give Tim or Juan a call. It's a huge time saver, and you won't have any communication problems. 702.405.3500

 

Greg

 

 

 

 

Hehe every other week since August. We have someone here to answer phones because of the time difference for east coast...:ninja:

Link to comment
Share on other sites

Tim,

 

Thanks so much for your quick reply to my Membership question.

24 hours later, I had a package at the front door with all my 2011 materials enclosed... new keyring, pin, shirt, Membership card.... YOU ROCK!!!!!!

 

Who's faster than that??????

 

 

Jer

Link to comment
Share on other sites

Tim,

 

Thanks so much for your quick reply to my Membership question.

24 hours later, I had a package at the front door with all my 2011 materials enclosed... new keyring, pin, shirt, Membership card.... YOU ROCK!!!!!!

 

Who's faster than that??????

 

 

Jer

 

Yeah

And they havent answered my email yet!!!!

Thats NOT ROCK!!!!!!!!!!!

Link to comment
Share on other sites

Tim,

 

Thanks so much for your quick reply to my Membership question.

24 hours later, I had a package at the front door with all my 2011 materials enclosed... new keyring, pin, shirt, Membership card.... YOU ROCK!!!!!!

 

Who's faster than that??????

 

 

Jer

 

 

 

You're welcome. I think the only method that may have topped that speed would be setting up a big cannon and literally firing your membership material at you. I think it resulted in a bit more accuracy to let FedEx handle it though LOL

Link to comment
Share on other sites

Tim already responded to you. See post #22.

 

Yes i have read it and i asked 2 question and he answered one of them with:"I dont know" what a good answer ,normally is to sell for the price to theme who has placed an order i think. Its fantastic that nobody still havent answered my email not Tim and not the Shelby store!!!! Thats rock!!!!!

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.


×
×
  • Create New...
...