petsn8ke Posted February 16, 2007 Report Share Posted February 16, 2007 I am new to this forum but love it so far. I just have one question for right now. What is the best way to find out what the status of my car is. I have a vin # already!! Is there someone that I can call besides the dealer?? Thanks in advance for all of your help. Link to comment Share on other sites More sharing options...
Grabber Posted February 16, 2007 Report Share Posted February 16, 2007 I am new to this forum but love it so far. I just have one question for right now. What is the best way to find out what the status of my car is. I have a vin # already!! Is there someone that I can call besides the dealer?? Thanks in advance for all of your help. Welcome Petsn8ke, Glad you found us. You can call Customer Service at 1-800-392-3673. Go thru the automated system and then they will connect you to a person. Give them your Vin# and tell them you want to check on your order status. Good luck my friend. Link to comment Share on other sites More sharing options...
cknight Posted February 16, 2007 Report Share Posted February 16, 2007 Let us know what they tell you Link to comment Share on other sites More sharing options...
1badsho Posted February 16, 2007 Report Share Posted February 16, 2007 I am new to this forum but love it so far. I just have one question for right now. What is the best way to find out what the status of my car is. I have a vin # already!! Is there someone that I can call besides the dealer?? Thanks in advance for all of your help. As previously said .. customer service or the dealer that ordered the car for you. They can run a concepts to see if any changes have been issued. Typically when u get a vin ... its going to be sub to plant .... then bucked .. being built ... than released from plant than you get a rail car number. Your getting closer ... we all had to endure the wait but its well worth it ! :happy feet: dond Link to comment Share on other sites More sharing options...
petsn8ke Posted February 16, 2007 Author Report Share Posted February 16, 2007 Just got off the phone with customer service. All they could tell me that it was released from plant. Is the next step a rail car? Is there anyway of finding out what the build date was? Thanks again for all the help. Link to comment Share on other sites More sharing options...
CobraCrazy Posted February 16, 2007 Report Share Posted February 16, 2007 Just got off the phone with customer service. All they could tell me that it was released from plant. Is the next step a rail car? Is there anyway of finding out what the build date was? Thanks again for all the help. Yes. Yes CS should be able to give the build date. You are getting real close now! CC Link to comment Share on other sites More sharing options...
rpretzel Posted February 16, 2007 Report Share Posted February 16, 2007 Just got off the phone with customer service. All they could tell me that it was released from plant. Is the next step a rail car? Is there anyway of finding out what the build date was? Thanks again for all the help. Was it "Released from plant" or "Released from foreign plant"? There's a difference. Once your car is built, it is "released from plant". At that point is sent across the street to have stripes applied. When striping is complete, your status will change to "Released from foreign plant." Then it goes back across the street for quality checks and then it will sit and wait for the next available train. Link to comment Share on other sites More sharing options...
petsn8ke Posted February 16, 2007 Author Report Share Posted February 16, 2007 Called again and customer service said it was released to convoy and the estimated delivery date to dealership is March 3. Can't wait until it gets here. Link to comment Share on other sites More sharing options...
Alloy Dave Posted February 17, 2007 Report Share Posted February 17, 2007 Just got off the phone with customer service. All they could tell me that it was released from plant. Is the next step a rail car? Is there anyway of finding out what the build date was? Thanks again for all the help. welcome petsnake! Read the FAQ in the new arrivals area, that will tell you all the steps of getting a Mustang. Released from plant means the car is mostly assembled, and it will then be sent to a different plant nearby for striping and final trim additions. Then it will go to a staging area to be loaded on a rail car or car hauler. Keep in mind that the info they give you may not be perfect...we've found that their systems are often wrong in terms of exact dates and status. For example, my car was released from plant BEFORE it was put on the assembly line...which is obviously impossible. Hang in there, your car will come. Edit: Just saw your newest post...looks like it will be there soon. If it's been released to convoy, the March 3 date is likely fairly accurate within a couple days. Dave Link to comment Share on other sites More sharing options...
petsn8ke Posted March 1, 2007 Author Report Share Posted March 1, 2007 How often does ford update their computer system? They are still saying that the estimated delivery date is March 3rd and that it is released from plant. So my guess is that it will not be at the dealer on the 3rd. Link to comment Share on other sites More sharing options...
Alloy Dave Posted March 1, 2007 Report Share Posted March 1, 2007 How often does ford update their computer system? They are still saying that the estimated delivery date is March 3rd and that it is released from plant. So my guess is that it will not be at the dealer on the 3rd. I think it's once a week, but we've learned the system cannot be completely trusted. Look at my sig. Dave Link to comment Share on other sites More sharing options...
HSURB Posted March 1, 2007 Report Share Posted March 1, 2007 How often does ford update their computer system? They are still saying that the estimated delivery date is March 3rd and that it is released from plant. So my guess is that it will not be at the dealer on the 3rd. I had a delivery date of March 3rd to March 10th on a new F150 and took delivery today (February 28th). On my GT500, it seemed like the last few days before I took delivery, the Customer Service was completely confused on it's location. From what I understand, it's simply a call service in Florida they use company wide. At least it's not India like every other service line you call anymore. Hell, these people probably don't even know what kind of car a GT500 is. They're probably reading from a script. HSURB Link to comment Share on other sites More sharing options...
petsn8ke Posted March 1, 2007 Author Report Share Posted March 1, 2007 Called CS and they stated that it was shipped and will arrive at the dealer on 17 March. :banana piano: Link to comment Share on other sites More sharing options...
Alloy Dave Posted March 1, 2007 Report Share Posted March 1, 2007 Called CS and they stated that it was shipped and will arrive at the dealer on 17 March. :banana piano: Wow, you have Carroll Shelby's phone number? Congrats. Link to comment Share on other sites More sharing options...
gt50035 Posted March 2, 2007 Report Share Posted March 2, 2007 Called CS and they stated that it was shipped and will arrive at the dealer on 17 March. :banana piano: petsn8ke, welcome to the forum! you are 16 days from total euphoria. Link to comment Share on other sites More sharing options...
Grabber Posted March 2, 2007 Report Share Posted March 2, 2007 Wow, you have Carroll Shelby's phone number? Congrats. Dave, He does'nt even have 10 posts and your razzin him. Bad Dave Link to comment Share on other sites More sharing options...
Grabber Posted March 2, 2007 Report Share Posted March 2, 2007 Called CS and they stated that it was shipped and will arrive at the dealer on 17 March. :banana piano: I hope your projected date comes true. Do you know if you have a rail car number. Next time you call CS, ask themir they show a ETTX 738827 type of call out. That would be a good sign. Good luck, and welcome again. Link to comment Share on other sites More sharing options...
Alloy Dave Posted March 2, 2007 Report Share Posted March 2, 2007 Dave,He does'nt even have 10 posts and your razzin him. Bad Dave I'm busted. Sorry petsn8ke....I sometimes get out of control. Link to comment Share on other sites More sharing options...
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