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Tipping When Taking the Car to Ford for Service or Repair


Pockdog

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When taking the car into a Ford dealer for service or repair, do any of you tip?

 

 

 

If so...

 

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Who do you tip (Service manager, tech that does the work)?

 

 

When do you tip them (before or after the work is done)?

 

 

How much do you tip?

 

 

Why do you tip?

 

 

Do you feel that tipping works?

 

------------------

 

Thanks in advance for the replies...

 

-Pockdog

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I had the tranny T.S.B. done to my GT-500 and while the car was in the shop, I told the tech I was treating him to lunch. I bought him a real Italian hero from an Italian pork store and 1/2 lb of antipasta salad and a large iced tea. When the car was finished, I gave him $20.

 

If the car is going in for something major and the tech is putting up with my crap, I tip them. The tech took care of my GT-500 as if it was his own car.

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I've never considured it unless I was given something to free (bought a tech a six-pack for unlocking my truck after locked the keys inside).

 

My thought is anyone working on your car should always treat it as their own. You shouldn't have to pay the tech out of your pocket to ensure good service, though I understand doing so if you know you can be a pain in the arss to deal with as a customer.

 

Too many people these days feel/act as if they are entitled to some sort of additional compensation for doing something that is simply harmark of good service. Maybe all the tiping is the problem....

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I've never considured it unless I was given something to free (bought a tech a six-pack for unlocking my truck after locked the keys inside).

 

My thought is anyone working on your car should always treat it as their own. You shouldn't have to pay the tech out of your pocket to ensure good service, though I understand doing so if you know you can be a pain in the arss to deal with as a customer.

 

Too many people these days feel/act as if they are entitled to some sort of additional compensation for doing something that is simply harmark of good service. Maybe all the tiping is the problem....

 

 

 

I agree but if someone has clearly went above and beyond then compensate properly, this however rarely happens and even rarer if it comes without jabbing from the consumers.

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I almost never see the actual worker when I go to the dealer for service.

 

I did tip the Service Manager with a nice t-shirt and a Shelby v. Ferrari book, when he went out of his way to help me get a warranty problem resolved.

 

When I go to a small specialist shop I make it a point to talk with the person who actually does the work, and when he's finished I give him enough for a decent lunch.

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Wow, I must be the only one that tips !!! I like when the fact that I can call my dealer at 4pm and ask to have something done to my car the next day. There never a No !! I tip my garbage guy he take any extra stuff I put out even if there is legs hanging out of a carpet :hysterical: I tip my fedex and UPS guy the mail lady the cable guy. When, I call they come !! A really strong heat wave is hitting your area your A/C fails. How long do you have to wait to get serviced my guy comes same day!!!

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Wow, I must be the only one that tips !!! I like when the fact that I can call my dealer at 4pm and ask to have something done to my car the next day. There never a No !! I tip my garbage guy he take any extra stuff I put out even if there is legs hanging out of a carpet :hysterical: I tip my fedex and UPS guy the mail lady the cable guy. When, I call they come !! A really strong heat wave is hitting your area your A/C fails. How long do you have to wait to get serviced my guy comes same day!!!

 

 

HMMMMMM......... I Only Tip the Person Waiting on me at a Restaurant. Tipping the Garbage Guy, FedEx Guy, UPS Guy, HECK NO, it seems that every time you turn around, these People are going on Strike for more Money. I wish I had there Job. The Mail person, HECK NO, they keep going up on the Stamps. The Cable Guy, HECK NO, they tell you they will be there between 9am & 1pm but don't show up until 6pm. The A/C Guy, HECK NO, they charge $100.00 just to look at it. Any one who makes over $10.00 an Hour will not get a Tip. I live Pay Check to Pay Check and work hard for my Money and refuse to Tip anyone who is most likely makeing more then I am. Just my 2 cents.

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HMMMMMM......... I Only Tip the Person Waiting on me at a Restaurant. Tipping the Garbage Guy, FedEx Guy, UPS Guy, HECK NO, it seems that every time you turn around, these People are going on Strike for more Money. I wish I had there Job. The Mail person, HECK NO, they keep going up on the Stamps. The Cable Guy, HECK NO, they tell you they will be there between 9am & 1pm but don't show up until 6pm. The A/C Guy, HECK NO, they charge $100.00 just to look at it. Any one who makes over $10.00 an Hour will not get a Tip. I live Pay Check to Pay Check and work hard for my Money and refuse to Tip anyone who is most likely makeing more then I am. Just my 2 cents.

 

 

Hey when your furnace dies and you have no heat just call me, I'll have my guy fix it for you :hysterical:

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HMMMMMM......... I Only Tip the Person Waiting on me at a Restaurant. Tipping the Garbage Guy, FedEx Guy, UPS Guy, HECK NO, it seems that every time you turn around, these People are going on Strike for more Money. I wish I had there Job. The Mail person, HECK NO, they keep going up on the Stamps. The Cable Guy, HECK NO, they tell you they will be there between 9am & 1pm but don't show up until 6pm. The A/C Guy, HECK NO, they charge $100.00 just to look at it. Any one who makes over $10.00 an Hour will not get a Tip. I live Pay Check to Pay Check and work hard for my Money and refuse to Tip anyone who is most likely makeing more then I am. Just my 2 cents.

 

 

Well said....I only tip people whom it's customary to tip...now if someone really goes out of their way to help me, well that's a different story :salute:

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Things are different in different places. it is possible that in RACERX009's NYC tipping for these kinds of services is customary. It certainly is not here. Like others say, we never get to see them. I will say that stuff I take to my own local mechanic usually gets a 1.75l bottle of Black Velvet which we then consume at his house on the weekend. I don't think he charges enough and he's one of my best friends in town.

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When taking the car into a Ford dealer for service or repair, do any of you tip?

 

 

I will answer this "from the other side of the fence"....from a Tech's perspective.

 

I used to appreaciate it when someone brought me in a sixer or a case of beer for doing something "above and beyond" (working until 9 pm to get their car out THAT DAY, etc.).

 

I rarely accepted cash. To be more than honest, if a guy slipped me a 5 or 10 it was like...."I can make that in about 3 minutes, thanks anyway" (to myself, not to them).

 

Slip me a C-note and I might be your friend forever!

 

I remember one lady who was RELIGIOUS about having her oil changed every 2500 miles. She had a BIG ole' Chrysler Tuna Boat and she kept it immaculate. I swear to gawd that she must'a drove around the block to get the mileage right at 2500 miles when it hit our shop door cuz it'd be right there. Anyway, when it hit 250,000 miles she came in to our shop with a bottle of good Champagne and popped the top and we tipped the bottle.

 

That was kind'a cool.

 

So if you get some kind of "extra" or "above/beyond" work out of your Tech, tip HIM or HER with their favorite beverage. It wasn't the Service Manager, Service Advisor/Writer, Disptcher, GM or for that matter anyone else that gave you that service....it was the TECH.

 

They're the ones with "boots on ground" and they're the ones that should get the tip (IMHO). Hey, some guys/gals might take cash. *I* didn't. It just didn't feel right to me (I GOT paid and YOU already paid me!). Having said that, I was one of the top paid guys in our area (60% of labor).

 

 

Phill

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I will answer this "from the other side of the fence"....from a Tech's perspective.

 

I used to appreaciate it when someone brought me in a sixer or a case of beer for doing something "above and beyond" (working until 9 pm to get their car out THAT DAY, etc.).

 

I rarely accepted cash. To be more than honest, if a guy slipped me a 5 or 10 it was like...."I can make that in about 3 minutes, thanks anyway" (to myself, not to them).

 

Slip me a C-note and I might be your friend forever!

 

I remember one lady who was RELIGIOUS about having her oil changed every 2500 miles. She had a BIG ole' Chrysler Tuna Boat and she kept it immaculate. I swear to gawd that she must'a drove around the block to get the mileage right at 2500 miles when it hit our shop door cuz it'd be right there. Anyway, when it hit 250,000 miles she came in to our shop with a bottle of good Champagne and popped the top and we tipped the bottle.

 

That was kind'a cool.

 

So if you get some kind of "extra" or "above/beyond" work out of your Tech, tip HIM or HER with their favorite beverage. It wasn't the Service Manager, Service Advisor/Writer, Disptcher, GM or for that matter anyone else that gave you that service....it was the TECH.

 

They're the ones with "boots on ground" and they're the ones that should get the tip (IMHO). Hey, some guys/gals might take cash. *I* didn't. It just didn't feel right to me (I GOT paid and YOU already paid me!). Having said that, I was one of the top paid guys in our area (60% of labor).

 

 

Phill

 

 

Like my other buddy said it must be different in NY because when I bought tires for my truck and went to mavis tires. I asked to swap my spare rim to my front drivers wheels. It wasn't done and he had a little attitude cause, I didn't grease him. That was late month when I was in a bad mood. First time in a long time that has happened. [i just followed my pops way and it works and if the tippee fails then. I have every right to chew his ear off. My old man tipped everyone he even wanted to tip the cop that gave him a break.

 

Anthony

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I certainaly understand the concept of tipping and do so whenever it's appropriate, but I have never considered tipping a technician for doing any repair work on any of my vehicles. I'll buy them a burger, soda, or a snack, if the circumstances allow for it, but again, I have never even considered slipping them cash.

 

Hell, a good certified Master Technician can pull down as much as six figures a year depending on the brand (Caddy, Benz, Porsche, etc), the dealer (volume), and his speed (how many RO's he can flag in a day), so I don't think that getting a $50 would impress him that much.

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I guess NYer's are a different breed of thinking with are pockets !! I also didn't mention the pizza delivery guys and the chinese guy at the door like a hungry dog. You guys don't tip them either. Here you would find dog hair in your food :jackinbox: surprise

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Speaking of pizza... the day I bought my Shelby, my salesman intoduced me to the Service Manager, who introduced me to the "SVT/Shelby" Advisor. It was lunch time and I noticed the Advisor was munching on a Round Table pepperoni pie. Ever since then, when my GT500 goes in the shop for servicing, I order 2 RT pizzas. One for the Advisor and the other for the SVT tech. Much to my surprise... each time I have gotten the car back ahead of schedule and it's been detailed. Pepperoni pizza, talk about greasing the wheels!

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Tipping people for doing their job - nope. Its your job - do it. I don't get tipped for doing my job. Seems like everyone has their hand out nowadays for doing nothing more than a half a$$ed attempt at their job.

 

Now, the pizza delivery guy, waitress/er, valet, and others where tips are considered part of their salary / compensation then yes, I will tip them. It's part of deal. Especially if I called for a pizza because it's crappy outside and I don't want to go out myself; then I'll throw in more than usual.

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I will answer this "from the other side of the fence"....from a Tech's perspective.

 

I used to appreaciate it when someone brought me in a sixer or a case of beer for doing something "above and beyond" (working until 9 pm to get their car out THAT DAY, etc.).

 

I rarely accepted cash. To be more than honest, if a guy slipped me a 5 or 10 it was like...."I can make that in about 3 minutes, thanks anyway" (to myself, not to them).

 

Slip me a C-note and I might be your friend forever!

 

I remember one lady who was RELIGIOUS about having her oil changed every 2500 miles. She had a BIG ole' Chrysler Tuna Boat and she kept it immaculate. I swear to gawd that she must'a drove around the block to get the mileage right at 2500 miles when it hit our shop door cuz it'd be right there. Anyway, when it hit 250,000 miles she came in to our shop with a bottle of good Champagne and popped the top and we tipped the bottle.

 

That was kind'a cool.

 

So if you get some kind of "extra" or "above/beyond" work out of your Tech, tip HIM or HER with their favorite beverage. It wasn't the Service Manager, Service Advisor/Writer, Disptcher, GM or for that matter anyone else that gave you that service....it was the TECH.

 

They're the ones with "boots on ground" and they're the ones that should get the tip (IMHO). Hey, some guys/gals might take cash. *I* didn't. It just didn't feel right to me (I GOT paid and YOU already paid me!). Having said that, I was one of the top paid guys in our area (60% of labor).

 

 

Phill

 

 

If you don't mind me asking Phill where do they pay 60% of labor. 30 years ago Ford tech here were at 50% now a Master Tech is really lucky to get 25% of Labor!

As far as tips for techs. I always thought a tip was when someone went way above and beyond doing there job!

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Tip? I try to avoid the dealership at all cost...

 

I guess something major, then maybe... I never thought of it until now.

 

 

My wife just went to are for oil change and inspection she about 5min and they were done in 20mins !! the cost 26.00 and tire rotation and if your car is having a days worth of work warranty or not you get a free loaner car of your choice from entreprise.You bring it back when your car is done.

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All:

I've been waiting to respond to this thread to see what everyone thought. I've been on both sides of the fence. Before I opened my bikestore in '99 I worked in the car biz for twenty years, Mostly as a parts guy, but strayed for about two and a half years as a service writer....Toyota and Infiniti. I will give you a multi perspective, if you will.

 

First, personally, speaking for AZ. not NYC as the consumer, because I am a fussy 'car guy' if the mechanic was noticeably, genuinely putting up with my requests of "please watch out for the front spoiler" or "careful with the air gun on the wheels", and frankly as someone already said, was putting up with my %&$#@ I would come back with a six pack or something similar. We all know tech's drink! I never really offered them money, because yes it's an insult to them if it's five or ten or even twenty, because they DO make that in a few minutes. The brewski, is a convenience thing for them...they love it and they now don`t have to stop and buy it. Therefore, it has more impact!

 

On the other side, as a service 'advisor' I will tell you the tech. does make good money. Not all of them do, if they are rookies still, but most of the journeymen make decent coin. Sooooo... I will tell you that they do not expect ANYTHING from any consumer, so anything they get 'palmed' to them from you as the consumer, I gaurantee you, they remember!!! What that means, (remember), is that next time you are in for anything and they get your work order, they will go the extra mile on your car! Whatever the extra mile is that day on your vehicle. As well, if they see you are on the schedule for the day, (appointment), they will ask the advisor for your work order when you arrive. Unless it's a 3k service!!!Lol!! (*oil change) for the layman.

 

So you ask, after this is all said...you just told us on the front side that $$$ is an insult. Remember that I have been on both sides of the fence. I was known to be in the business, so the money coming from me has less impact than the alcohol. Now...you in the suit , Mr. white collar worker, they don`t expect you to know anything about their industry, so your gesture of a twenty spot in the handshake at 5:30 pm when you are picking up your car.......that leaves a lasting impact on the tech! I promise you! Is it necessary? Absolutely not. Will get you miles and miles of goodwill afterwards? Absolutely!

 

I`m just sayin` :)

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If you don't mind me asking Phill where do they pay 60% of labor. 30 years ago Ford tech here were at 50% now a Master Tech is really lucky to get 25% of Labor!

As far as tips for techs. I always thought a tip was when someone went way above and beyond doing there job!

 

 

I worked at a Indy in Pacific Grove CA, on the Monterey Peninnsula (Central Calif, Pebble Beach, Carmel, Big Sur....."money").

 

Notice I said I was one of THE highest paid Tech's in the area, not THE highest paid.

 

I made 60% of labor, nothing on parts. I know of another guy that got 60% PLUS a percentage of parts (10%?). I know another guy (Honda Dealership Tech) that made 70% of labor, nothing on parts (in Salinas CA).

 

The next highest paid guy to me in my immediate area was a friend of mine and he made 50% of labor. MOST guys in the area were making 30-35% (dealer techs too).

 

One of my best friends that I mentored through his apprenticeship is now a Nissan Master Tech and he makes mid-100's. I think last year he made $140K. He also produces right around 200% on a regular basis and that tends to go up every year as the shop labor rate goes up.

 

And that was the same with me. I would make almost to the dime, $5,000 per year increase. My last FULL year with that shop in Pacific Grove was 1988 and I made $60,000.oo. If you calculate $5K per year, from 1998 to now.......that is 22 years. 22 years time $5K per year is $110,00 plus the 60K I was making would put me right at about $170K per year if I hadn't put my back out and required 7 back surgeries and 6 levels of fusions.

 

When I hurt my back they use my "Transferable Skills", gave me some University College classes and I made a lateral move into teaching Auto Vo Tech with a well known private post secondary vocational institute. I made about the same doing that as I did working in the field but my back just wouldn't allow me to even do THAT for 8 hours a day so they put me out to pasture with a 100% disability rating and a lifetime annuity that keeps me pretty well taken care of (but with a TON of extra time on my hands).

 

So yeah, I wasn't the only guy making that kind of money. Someone else already said that a Master Tech makes 6 figures and I can say for fact that it's true.

 

Which is why I also said (as did somene else) that if you slipped me a 5 or 10 spot.....hell, I make that just walking out to your car to bring it into my stall! lol

 

Ask your Tech what they like to drink. If it's a bottle of Jack, that'll make you a friend forever. Remember, we get paid for what we REMEMBER (our knowledge, not our labor) so a Tech *will* remember a customer that brings 'em a sixer of Heini or a bottle of JD.

 

 

From the other side of the fence,

Phill Pollard

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I certainaly understand the concept of tipping and do so whenever it's appropriate, but I have never considered tipping a technician for doing any repair work on any of my vehicles. I'll buy them a burger, soda, or a snack, if the circumstances allow for it, but again, I have never even considered slipping them cash.

 

Hell, a good certified Master Technician can pull down as much as six figures a year depending on the brand (Caddy, Benz, Porsche, etc), the dealer (volume), and his speed (how many RO's he can flag in a day), so I don't think that getting a $50 would impress him that much.

 

 

See, this is pretty much exactly what I said.

 

Cash? You don't have enough to impress me and if you did, you'd never think of tipping me that much (100 bucks would impress me, 50 might too).

 

A burger and shake? I'd take it in a New York second! Gimme a six of Heini or a case of MGD and I'm good (I don't drink hard liquor).

 

See my other post regarding what a Master Tech (Dealer OR Indy) makes. And the example I gave is not even with one of the "high end" car dealers (Nissan/Kia).

 

Son of GT hit the nail on the head.

 

 

Phill

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All, I can say is visit me in NY and I show you how it works. Plus if its a big job being done the tech will get up to 50.00. Now if I could tell what goes on in the city with my old job you would be shocked. Lets say food is a tool of motivation for repairs.

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I worked at a Indy in Pacific Grove CA, on the Monterey Peninnsula (Central Calif, Pebble Beach, Carmel, Big Sur....."money").

 

Notice I said I was one of THE highest paid Tech's in the area, not THE highest paid.

 

I made 60% of labor, nothing on parts. I know of another guy that got 60% PLUS a percentage of parts (10%?). I know another guy (Honda Dealership Tech) that made 70% of labor, nothing on parts (in Salinas CA).

 

The next highest paid guy to me in my immediate area was a friend of mine and he made 50% of labor. MOST guys in the area were making 30-35% (dealer techs too).

 

One of my best friends that I mentored through his apprenticeship is now a Nissan Master Tech and he makes mid-100's. I think last year he made $140K. He also produces right around 200% on a regular basis and that tends to go up every year as the shop labor rate goes up.

 

And that was the same with me. I would make almost to the dime, $5,000 per year increase. My last FULL year with that shop in Pacific Grove was 1988 and I made $60,000.oo. If you calculate $5K per year, from 1998 to now.......that is 22 years. 22 years time $5K per year is $110,00 plus the 60K I was making would put me right at about $170K per year if I hadn't put my back out and required 7 back surgeries and 6 levels of fusions.

 

When I hurt my back they use my "Transferable Skills", gave me some University College classes and I made a lateral move into teaching Auto Vo Tech with a well known private post secondary vocational institute. I made about the same doing that as I did working in the field but my back just wouldn't allow me to even do THAT for 8 hours a day so they put me out to pasture with a 100% disability rating and a lifetime annuity that keeps me pretty well taken care of (but with a TON of extra time on my hands).

 

So yeah, I wasn't the only guy making that kind of money. Someone else already said that a Master Tech makes 6 figures and I can say for fact that it's true.

 

Which is why I also said (as did somene else) that if you slipped me a 5 or 10 spot.....hell, I make that just walking out to your car to bring it into my stall! lol

 

Ask your Tech what they like to drink. If it's a bottle of Jack, that'll make you a friend forever. Remember, we get paid for what we REMEMBER (our knowledge, not our labor) so a Tech *will* remember a customer that brings 'em a sixer of Heini or a bottle of JD.

 

 

From the other side of the fence,

Phill Pollard

 

 

I agree with you that pay did go up like that, but here in So. Cal that ended for dealerships about 15 years ago. You got out at a good time. Wow I need to switch to Nissan Master Tech in the bay area. Lets see 200% would be 16 flag hrs. per day and at 70% it works out to $378,560.00 per year! No wounder people think tech are rich. We had 6 Master techs at 175 to 250% which made them around 6 figures and now with this economy only one makes 6 figures. The economy is killing us. Damn at 70% I would only need to flag 4.3 hrs per day to make 6 figures. :happy feet: Oh well 23% Labor and down to 125% but I still have a job!

 

Can't even find the fence anymore

Michael

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