WARNING For those of you getting the 2010-11 Clutch

[bpmurr]

I'm not sure how many of you read the 2010-11 section. However, my clutch has failed at 9500 miles. I'm not an abusive driver by any means. I only have a 2.6 pulley and tune as a power mod. Ford has denied any warranty coverage and said the additional power caused the premature wear. I know many of you have done the pulley swap or more as it's very common to mod these cars. Just want to make everyone aware that these new clutches might not be able to hold much power if you drive the car regularly.

 

http://www.teamshelby.com/forums/index.php?/topic/57469-clutch-toast/

 

 

 

[DDT]

No offense but you may be considered just an "ISOLATED INSIDENT"?????????

 

Yours is the only 2010 clutch failure I have read..............

[Revan Racing]

I'd find a different dealer or escalate this up to Ford and request a Ford Engineer inspection. A 2.6 Pulley and tune will not cause the clutch to fail. It's either the clutch or the user. In this instance I'm going with the clutch because of track record for Ford.

 

There is absolutely no reason whatsoever that they can claim your clutch failed due to increased horsepower.

 

My clutch was a 2010 post TSB and did just fine at 900 rwhp and then started to slip. That's 1,000 at the crank.

 

I would call Ford corporate or buy a SPEC Clutch and forget about it and move on. I'm sorry but this is B.S. for you!!

 

Sorry for your misfortune.

 

Van

[bpmurr]

No offense but you may be considered just an "ISOLATED INSIDENT"?????????

 

Yours is the only 2010 clutch failure I have read..............

 

 

It very well may be. I also don't think there are many 2010's out there with 9,500+ miles either.

 

 

I'd find a different dealer or escalate this up to Ford and request a Ford Engineer inspection. A 2.6 Pulley and tune will not cause the clutch to fail. It's either the clutch or the user. In this instance I'm going with the clutch because of track record for Ford.

 

There is absolutely no reason whatsoever that they can claim your clutch failed due to increased horsepower.

 

My clutch was a 2010 post TSB and did just fine at 900 rwhp and then started to slip. That's 1,000 at the crank.

 

I would call Ford corporate or buy a SPEC Clutch and forget about it and move on. I'm sorry but this is B.S. for you!!

 

Sorry for your misfortune.

 

Van

 

 

Thanks, I'm not sure what to do at this point. My car is a street car so I want to keep the stock clutch feel. The dealer has been good about it. According to the dealer they had to send pictures to Ford/SVT. Ford/SVT wanted pictures of not only the clutch but the engine bay and other shots. Upon seeing the pulley they said the clutch failed prematurely because of the power. I personally think it's BS. I have a 05 GT manual with bolt ons and 58k with no issues. It's not the driver in this case as I've been driving manuals since 98 with no problems.

[DDT]

Was it verified that you have the correct Flywheel and it is not Warped???????

[bpmurr]

Was it verified that you have the correct Flywheel and it is not Warped???????

 

 

I'll ask on Monday, I know the flywheel would have to be replaced if I went a head with the repair.

[DDT]

Just asking because the warping flywheel was the TSB Warranty issue on the 07-09 Clutches..............

[shel-b001]

I'll ask on Monday, I know the flywheel would have to be replaced if I went a head with the repair.

 

 

With all the heat marks on the flywheel in the picture I would think its warped.Hopefully Ford will come good for a new one. Good Luck.

[socalwrench]

That looks as if there was a ton of heat thrown at it. I'm betting the clutch disc itself is not to blame. I'd be looking at a defective pressure plate- which wasn't holding properly.

[bpmurr]

That looks as if there was a ton of heat thrown at it. I'm betting the clutch disc itself is not to blame. I'd be looking at a defective pressure plate- which wasn't holding properly.

 

 

The dealer is telling me non of the parts are defective. How can I challenge this claim since I'm not a mechanic.

[DDT]

The dealer is telling me non of the parts are defective. How can I challenge this claim since I'm not a mechanic.

 

 

Get a professional independent 3rd party to look at it?????????

[DubbsFaris]

Yeah, I dont know why, but some dealers in my area wont do warranty work for nothing....others dont ask a second question....

[socalwrench]

I would get an outside shop to look at the parts, explain what happened, and find out what they say. It would work best to get a different dealership to look at it- since this avoids the whole Ford certified tech. discussion. However, many private shops have techs that worked at Fords dealers in the past- like me . I'm sure there has to be a private shop you use in your area.

[ZXMustang]

DUDE, and take off that pulley before you take it in!!!! A pulley change is super easy if you have the tool, and no matter what you would have had to pay to put it back to stock, looks like it would have been worth it. You are looking at a HUGE bill to get that thing going again. Unless you KNOW the person at the dealer you are working with, then put that thing back to stock....especially on a drive line issue. Lesson learned huh?

[bpmurr]

DUDE, and take off that pulley before you take it in!!!! A pulley change is super easy if you have the tool, and no matter what you would have had to pay to put it back to stock, looks like it would have been worth it. You are looking at a HUGE bill to get that thing going again. Unless you KNOW the person at the dealer you are working with, then put that thing back to stock....especially on a drive line issue. Lesson learned huh?

 

 

Sorry but I'm not trying to deceive anyone. Plus the original pulley was damaged during install. I have a good relationship with my dealer. They don't determine warranty status Ford does. If was the dealers call the car would be covered.

[mullens]

DUDE, and take off that pulley before you take it in!!!! A pulley change is super easy if you have the tool, and no matter what you would have had to pay to put it back to stock, looks like it would have been worth it. You are looking at a HUGE bill to get that thing going again. Unless you KNOW the person at the dealer you are working with, then put that thing back to stock....especially on a drive line issue. Lesson learned huh?

 

I tend to differ. Pulley changes are NEVER super easy no matter what tool you have.

[FordRocks1]

Is yours a daily driver or a weekend car?

[bpmurr]

Is yours a daily driver or a weekend car?

 

 

A daily driver when it's nice. It was pretty much sitting from late Nov to early Mar.

[2010KonaBlueGT]

I have a good relationship with my dealer. They don't determine warranty status Ford does. If was the dealers call the car would be covered.

 

 

 

Ford (FoMoCo) only knows what the dealer tells them.

 

Believe me, the dealer has more to do with you getting warranty work then any other link in the system.

 

 

Phill

[regalt87]

Thats absolutely correct. They aren't doing you any favors.

[09vistablue]

You may want to point out to your dealer and to ford that if you had a T.V.S. supercharger upgrade you would retain your warranty and that bumps your HP alot more than a pulley change, what would they say then ??? that is if a TVS upgrade is an option on a 2010.....food for thought anyways.

[bpmurr]

You may want to point out to your dealer and to ford that if you had a T.V.S. supercharger upgrade you would retain your warranty and that bumps your HP alot more than a pulley change, what would they say then ??? that is if a TVS upgrade is an option on a 2010.....food for thought anyways.

 

 

Yup here is the verbiage from the FRPP warranty guide. Amazing how that clutch can suddenly handle more power!!!

 

"Super Packs (2005-2009 MY: M-6066-M463V, M-6066-M463P, M-6066-M463V7, M-6066-

M463P7, M-6066-M463V8, M-6066-M463P8, M-6066-SGT; 2010 MY: M-6066-MGT400C, M-

6066-MGT400PC, M-6066-MSVTA) are warranted for factory-supplied material or

workmanship beginning upon dealer installation and registration of the Ford Racing Super

Pack with Ford Racing and ends at either 12 months/12,000 miles (whichever occurs first).

Installation must occur prior to the vehicle reaching either 36 months/36,000 miles (whichever

occurs first) from the beginning of the manufacturer's New Vehicle Limited Warranty. This

Limited Warranty replaces the existing manufacture's New Vehicle Limited Warranty for

engine, driveline and suspension parts when a concern is triggered by a warranted Ford

Racing Super Pack. All engine, driveline and suspension warranty issues not related to

installation of Ford Racing Super Pack remain subject to existing manufacturer's New Vehicle

Limited Warranty.

• 400 HP and 475 HP Super Packs are only warranted when dealer installed on

Mustang GT 4.6L engines.

• 6005HP and 650 HP Super Packs are only warranted when dealer installed on

Shelby GT500 5.4L engines."

[ZXMustang]

Thats absolutely correct. They aren't doing you any favors.

 

 

+10 man. The dealer is the one that sold you up the river. Bottom line. Like I said before, your honesty is doing you no favors. Put that stocker on there. And if what you have is a defective clutch, then you are the one getting screwed here by Ford because of that pulley you decided you wanted to leave on there so not to deceive anyone....? You got what is coming to you.

[smallb69]

It is with out a doubt 110% the dealer that isn't helping you. The right dealer would get this done for you. Look at my signature and you will the mods I have done. My dealer didn't bat an eyelash. They did charge me on a seperate ticket the extra labor to R&R the headers, but I expected that and had no issue with it. The same dealer replaced my headgaskets and installed headstuds on my heavily modified '06 F-250 Powerstroke under warranty. Perhaps Ford has zinged your dealer in the past so they may take a very conservative approach, but in any case you are going to have a fight ahead of you. I would use the arguement presented earlier regarding the TVS upgrade since that completely invalidates their claim about excessive hp. Good luck brother.

[bpmurr]

I talked with Ford Customer Service. They can't do anything as they said SVT denied the claim as well as the regional rep. The dealer won't request them to examine the part. They either will sell me the part at cost plus labor for a total of $1207.00 or leave the car outside for me to pickup and I can have a rollback come and get it.

 

I'm not sure what to do at this point. I don't want to put another stock clutch back in if it's going to fail like that. Nobody at Ford seems to give a damn.

[smallb69]

I talked with Ford Customer Service. They can't do anything as they said SVT denied the claim as well as the regional rep. The dealer won't request them to examine the part. They either will sell me the part at cost plus labor for a total of $1207.00 or leave the car outside for me to pickup and I can have a rollback come and get it.

 

I'm not sure what to do at this point. I don't want to put another stock clutch back in if it's going to fail like that. Nobody at Ford seems to give a damn.

 

 

 

Unless someone on here knows better than me, I would think that once you are in the system.....you are in the system, so taking it to another dealer wouldn't help. For that price I would go with an aftermarket clutch. I am sure one of the vendors on here could set you up with an aftermarket clutch that retains the stock feel. The next thing I would do is drag the car out of that dealership and have someone else complete the work. They haven't done you any favors and I certainly wouldn't give them my business. Sorry about the aggravation pal and good luck getting it worked out.

[smallb69]

I talked with Ford Customer Service. They can't do anything as they said SVT denied the claim as well as the regional rep. The dealer won't request them to examine the part. They either will sell me the part at cost plus labor for a total of $1207.00 or leave the car outside for me to pickup and I can have a rollback come and get it.

 

I'm not sure what to do at this point. I don't want to put another stock clutch back in if it's going to fail like that. Nobody at Ford seems to give a damn.

 

 

 

Unless someone on here knows better than me, I would think that once you are in the system.....you are in the system, so taking it to another dealer wouldn't help. For that price I would go with an aftermarket clutch. I am sure one of the vendors on here could set you up with an aftermarket clutch that retains the stock feel. The next thing I would do is drag the car out of that dealership and have someone else complete the work. They haven't done you any favors and I certainly wouldn't give them my business. Sorry about the aggravation pal and good luck getting it worked out.

[glroy]

Yup here is the verbiage from the FRPP warranty guide. Amazing how that clutch can suddenly handle more power!!!

 

"Super Packs (2005-2009 MY: M-6066-M463V, M-6066-M463P, M-6066-M463V7, M-6066-

M463P7, M-6066-M463V8, M-6066-M463P8, M-6066-SGT; 2010 MY: M-6066-MGT400C, M-

6066-MGT400PC, M-6066-MSVTA) are warranted for factory-supplied material or

workmanship beginning upon dealer installation and registration of the Ford Racing Super

Pack with Ford Racing and ends at either 12 months/12,000 miles (whichever occurs first).

Installation must occur prior to the vehicle reaching either 36 months/36,000 miles (whichever

occurs first) from the beginning of the manufacturer's New Vehicle Limited Warranty. This

Limited Warranty replaces the existing manufacture's New Vehicle Limited Warranty for

engine, driveline and suspension parts when a concern is triggered by a warranted Ford

Racing Super Pack. All engine, driveline and suspension warranty issues not related to

installation of Ford Racing Super Pack remain subject to existing manufacturer's New Vehicle

Limited Warranty.

• 400 HP and 475 HP Super Packs are only warranted when dealer installed on

Mustang GT 4.6L engines.

• 6005HP and 650 HP Super Packs are only warranted when dealer installed on

Shelby GT500 5.4L engines."

 

I want one of those 6005 hp Super Packs

[Son of GT]

I talked with Ford Customer Service. They can't do anything as they said SVT denied the claim as well as the regional rep. The dealer won't request them to examine the part. They either will sell me the part at cost plus labor for a total of $1207.00 or leave the car outside for me to pickup and I can have a rollback come and get it.

 

I'm not sure what to do at this point. I don't want to put another stock clutch back in if it's going to fail like that. Nobody at Ford seems to give a damn.

 

 

BP, you absolutely MUST take this issue to the corporate level. Contact Alan Mulally's office. Odd's are that you won't actually speak with Al, but you will get the ear of one of his several assistant's that won't automatically take a negitive position like the customer service hot line did with you.

 

As I previously stated in the other forum about your clutch, as well as other members here, it's your dealer that bent you over and royally screwed you on this matter. Based on one of your posts, I know that you don't believe that, but that's really the absolute truth as to what happened here.

 

In addition to taking it up to the corporate level, you have a right to take your case to arbitration, and that procedure is outlined in the back of your owner's manual.

 

Call Ford's Customer Assistance Center at 800-392-3673 to register a complaint. If they cannot resolve your complaint, ask for an arbitration package for the Dispute Settlement Board (see below).

 

Dispute Settlement Board: This is Ford's arbitration program for reimbursement of repairs or buyback of a lemon. If you get a bad decision, you can reject it and take Ford to court. If you accept it, Ford must abide. Both the consumer and Ford submit comments and records to the board by mail. In most cases, the board will not hear a complaint outside the express warranty - the length of which varies for the powertrain, emissions & other components. Important: The consumer is allowed to rebutt Ford's comments. This can improve your chances and you should take advantage. If you have not received a Dispute Settlement Board arbitration package from Ford Customer Assistance Center, write to Dispute Settlement Board, PO Box 5120, Southfield MI 48086-5120.

[bpmurr]

BP, you absolutely MUST take this issue to the corporate level. Contact Alan Mulally's office. Odd's are that you won't actually speak with Al, but you will get the ear of one of his several assistant's that won't automatically take a negitive position like the customer service hot line did with you.

 

As I previously stated in the other forum about your clutch, as well as other members here, it's your dealer that bent you over and royally screwed you on this matter. Based on one of your posts, I know that you don't believe that, but that's really the absolute truth as to what happened here.

 

In addition to taking it up to the corporate level, you have a right to take your case to arbitration, and that procedure is outlined in the back of your owner's manual.

 

Call Ford's Customer Assistance Center at 800-392-3673 to register a complaint. If they cannot resolve your complaint, ask for an arbitration package for the Dispute Settlement Board (see below).

 

Dispute Settlement Board: This is Ford's arbitration program for reimbursement of repairs or buyback of a lemon. If you get a bad decision, you can reject it and take Ford to court. If you accept it, Ford must abide. Both the consumer and Ford submit comments and records to the board by mail. In most cases, the board will not hear a complaint outside the express warranty - the length of which varies for the powertrain, emissions & other components. Important: The consumer is allowed to rebutt Ford's comments. This can improve your chances and you should take advantage. If you have not received a Dispute Settlement Board arbitration package from Ford Customer Assistance Center, write to Dispute Settlement Board, PO Box 5120, Southfield MI 48086-5120.

 

 

I've sent an email to Alan Mulally