Still waiting for your 2011? Tel #s & contact info

[11ShelbyGT500]

I received my car Fri. May 28th; my wait is finally over thank you God! Here are 2 great quotes from my ordeal: from a Ford Customer Service Agent, "We don't have email capabilites here at Ford." It took a lot of will power not be a smart a**, and ask how the carrier pigeons are doing, and the second great quote was from a trucking company, "We don't help customers." HELLO!?, where is Jay Leno when you need him? Anyway, things I can laugh about now. Here is my mini phone directory. Hope this can help anyone who Ford is not helping.

 

Ford SVT Shelby Hotline 1-800-FORD SVT (1-800-367-3788) press option #1

Review: Nice people, only have info on your car that appears on the computer screen, their predictions are not very accurate. Get any rail or convoy #'s as well as carriers from them. Their information does update when there is an update after you have received a vin.

 

Ford Customer Service 1-800-392-3673 press the following options to speak to a live person #1,5,1,2

Review: They are basically a waste of time. Ford cut out this department and save some money! That being said; call them anyway and insist on speaking to a supervisor, open a case, and get a case #. The more people inquiring about your car the better. Remember the squeeky wheel gets the grease. Warn your dealership you are calling them, because they will call your dealership, and ask them what's up with your car. Along with the Squeeky wheel theory have your dealership put pressure on their Zone Rep. from Ford to find out what's going on.

 

With the following #'s don't leave messages; they will not return your call. Just call later until they pick up the phone. At all costs keep your patience, be kind and polite. Some of these people can be like God on when you will see your car.

 

AAI Shelby Plant Flatrock, MI

Ralph Arning 1-734-782-7800

Review: Awesome Guy!!!!! He has or will find you answers on your car, where it is in the plant, and what the hold up is. He will also give you specific and accurate time lines. Once it leaves the plant, he has no resources to get you anwsers. Ramp 51 is AAI, but Ralph can't help. Meghan or Maggie Brown at AAI is not a nice or kind person. She has forgotten how Ford, who pays her salary gets their money, from us the consumers. Don't waste your time talking to her it only pi** you off.

 

AutoPort Ramp 5P

Doug Davidson II

Transportation Supervisor

UPS Autogistics

Tel: (248) 773-9952

Ddavidson@ups.com

Review: Good Guy has accurate info. when your car will be picked up by a trucking company to take it to you, or over to the rail yard in New Boston, MI

Other AutoPort #'s 1-734-789-1752 or 1734-789-8464

 

CN Rail USA 1-866-545-2423

Canada 1-866-926-7245 or 1-800-282-9892

CSX Rail 1-800-446-2798

You need a rail car # to get anywhere with either one, but once you have a # they are both very helpful on schedules. They will tell you where the car is at when you call, so you can track it across the country to you.

 

You can google your local rail yard, and call them. Some of the people have been awesome; while other have been like Maggie at AAI. I had better luck showing up in person at the rail yard to get information, and expediting the timeline than I did on the phone. Its much easier for them to be be nasty and rude over the phone than in person.

 

If Ford would make the status and tracking of your vehicle available online, it would make ordering, waiting and the purchasing process much more enjoyable. In fact it may save them some money, because they would have to deal less with people like myself, the customer!

 

By the way, I have to confess the car is definately worth the wait. I haven't stopped smiling since I drove it off the dealer's lot! Best of Luck.

[Ezareth]

Wow! Amazing amount of info here. I will say the Ford Customer service has been about 60% great, 40% "annoyed" at you calling. In all instances the information they give you is very limited.

 

My car went from an ETA of 5/30/10 to 6/5/10 to 5/31/10 and this morning I was told me ETA was between 5/31/10 and 6/7/10 and is "InTransit" and yet "Still at the plant in Flat Rock". Considering how many times this has changed and the stories from everyone else I've given up hope of the info being accurate. It is pointless to show any frustration with these people as they will get pissy real quick, if they aren't already when they pick up the phone. Most of them have very little idea about the process and just read their computer screesn to you.

 

Should I try this Doug Davidson guy? My car was listed at Ramp 5P before it was listed as "In Transit".

[Torched10]

Wow! Amazing amount of info here. I will say the Ford Customer service has been about 60% great, 40% "annoyed" at you calling. In all instances the information they give you is very limited.

 

My car went from an ETA of 5/30/10 to 6/5/10 to 5/31/10 and this morning I was told me ETA was between 5/31/10 and 6/7/10 and is "InTransit" and yet "Still at the plant in Flat Rock". Considering how many times this has changed and the stories from everyone else I've given up hope of the info being accurate. It is pointless to show any frustration with these people as they will get pissy real quick, if they aren't already when they pick up the phone. Most of them have very little idea about the process and just read their computer screesn to you.

 

Should I try this Doug Davidson guy? My car was listed at Ramp 5P before it was listed as "In Transit".

 

call Ralph ---bob

[MMcGuirk]

Thank you for the comprehensive detail.

 

This really has helped me track down my 2011 GT nee GT350.

[11ShelbyGT500]

call Ralph ---bob

 

I would call Doug. Ramp 5P is AutoPort; which he over sees. I don't think Ralph can help after your car reaches the "Transit" stage.

[Ezareth]

I would call Doug. Ramp 5P is AutoPort; which he over sees. I don't think Ralph can help after your car reaches the "Transit" stage.

 

 

Left messages for both of them.

 

Thanks!

[RickyD]

I received my car Fri. May 28th; my wait is finally over thank you God! Here are 2 great quotes from my ordeal: from a Ford Customer Service Agent, "We don't have email capabilites here at Ford." It took a lot of will power not be a smart a**, and ask how the carrier pigeons are doing, and the second great quote was from a trucking company, "We don't help customers." HELLO!?, where is Jay Leno when you need him? Anyway, things I can laugh about now. Here is my mini phone directory. Hope this can help anyone who Ford is not helping.

 

 

 

 

AMAZING INFO... Thx Man.

I had Ralph phone number, but did not had Doug's one.

I will drop him a call tomorrow, my car has been sitting there "Awaiting Shipping" since April 23... (Was built April 7th)

 

Take care

[11ShelbyGT500]

AMAZING INFO... Thx Man.

I had Ralph phone number, but did not had Doug's one.

I will drop him a call tomorrow, my car has been sitting there "Awaiting Shipping" since April 23... (Was built April 7th)

 

Take care

 

Good Luck! I hope you are not near the fires. The smoke and smell of the fires made their way to Boston on Monday.

[RickyD]

Good Luck! I hope you are not near the fires. The smoke and smell of the fires made their way to Boston on Monday.

 

 

 

Yesterday was quite smoggy around here because of the smoke.

[Ezareth]

Spoke with Doug and he said my car was on "Plant Quality Hold" and wasn't released for shipment. WTH does that mean? Ford Customer Service is still listing it as "In Transit" with an ETA of 5/31.

 

Grrr....so Frustrating.

 

Edit: Ok so I finally got Ralph and he is definately the man in the know.

 

He said the car wasn't on quality hold but was just awaiting shipment. He said it was waiting on Halloway trucks and that there was a shortage right now and that the lots were very congested right now with all of the cars. He mentioned it would probably go out by the end of this week or early next week. So much for 5/31 but it beats not knowing what is going on.

[RickyD]

Spoke with Doug and he said my car was on "Plant Quality Hold" and wasn't released for shipment. WTH does that mean? Ford Customer Service is still listing it as "In Transit" with an ETA of 5/31.

 

Grrr....so Frustrating.

 

Edit: Ok so I finally got Ralph and he is definately the man in the know.

 

He said the car wasn't on quality hold but was just awaiting shipment. He said it was waiting on Halloway trucks and that there was a shortage right now and that the lots were very congested right now with all of the cars. He mentioned it would probably go out by the end of this week or early next week. So much for 5/31 but it beats not knowing what is going on.

 

 

 

Hummm, I just got the exact same info from Doug, about Quality Hold on mine... and also Ralph, told me my car is Awating shipping in approx 3-4 days.

 

Doug told me he is the one with most accurate infos... Ralph told me same thing...

 

Well, dunno what to believe now!!

 

I am quite pissed off !!!

[randymarble]

I called the SVT hotline for mine and was told that it left the lot on June 1 and was currently on Canadian Rail somewhere in Illinois with an estimated date of arrival in the Dallas Texas area of June 14th. I guess it has to get transferred a few times between here and there. The guy on the phone was very helpful and seemed to be looking at fairly current information..................seeing as I called on the 2nd of June and he had information as late as 5:00 a.m. this morning.

 

Thanks for the numbers........................

[Ezareth]

Hummm, I just got the exact same info from Doug, about Quality Hold on mine... and also Ralph, told me my car is Awating shipping in approx 3-4 days.

 

Doug told me he is the one with most accurate infos... Ralph told me same thing...

 

Well, dunno what to believe now!!

 

I am quite pissed off !!!

 

 

Maybe the hold on Quality has to do with their Trucks + Drivers and not the cars.

 

I'd believe Ralph over Doug since Ralph actually works at the plant which should be giving the info to Doug.

 

I'd never have thought I'd get my car faster if it were put on a train instead of a truck but I guess now I know. Ahh well.. Who is John Galt?

[RickyD]

Ralph just called me 2 minutes ago... said my car went back (AGAIN) for inspection, and should be released (AGAIN) from inspection sometimes today or tomorrow.

Then put (AGAIN) in queue for shipping... seems like a recurring process. I wonder what requires so many inspections...?

 

Well, he seems to be the one with the most accurate infos.

 

Will keep you posted...

[Jager43]

Mine was ordered early Feb

Framed Apr 12,

produced Apr 14

1st ship date apr 26 - missed

2nd ship date may 24 - missed

Awaiting shipment since May 17

Shipped June 3 - Finally (hopefully)

 

Just found this site and wish I had this information sooner.

 

Don't waste time calling 800 number on Ford site- they are as useless as a screen door on a submarine!

 

Kept calling every phone number and e-mail for Ford telling them that this is rediculous! I live 5 hours from

the assembly plant and can drive there to pick it up faster than they can ship it! The Flat Rock plant is only 25

miles north of the Michigan/Ohio border on I-75 (watch out for speed trap between exits 34 - 37 on I-75). Basically

half way between Detroit & Toledo.

[Ezareth]

Have had several messages in Ralph and the guy just never picks up his phone or calls back and Doug can't tell me anything other than it is still on Quality Hold.

 

Ford hasn't updated their status on my car since May 27th and it is still listed as "In Transit" with an ETA of 5/31.

 

How freaking hard is it to find out exactly what the holdup on your car is?

[Jager43]

Mine was ordered early Feb

Framed Apr 12,

produced Apr 14

1st ship date apr 26 - missed

2nd ship date may 24 - missed

Awaiting shipment since May 17

Shipped June 3 - Finally (hopefully)

 

Just found this site and wish I had this information sooner.

 

Don't waste time calling 800 number on Ford site- they are as useless as a screen door on a submarine!

 

Kept calling every phone number and e-mail for Ford telling them that this is rediculous! I live 5 hours from

the assembly plant and can drive there to pick it up faster than they can ship it! The Flat Rock plant is only 25

miles north of the Michigan/Ohio border on I-75 (watch out for speed trap between exits 34 - 37 on I-75). Basically

half way between Detroit & Toledo.

 

[Jager43]

Finally....It has arrived! Dang this thing is fast and fun!!!

 

I can't say that the wait is worth it because the wait sucks, but the car is awesome!

 

Ezarith - try the number for Doug Davidson II - 248-773-9952

when I called him, he said my car would arrive yesterday, and it did.

 

I found out the Zone rep for my dealer's phone number and pestered him once a week.

I stepped up the tone of my last contact, but did not get nasty - just mentioned that I am getting

discouraged with the wait and all of the delays. He never called me back, but called my dealer

and chewed them out for giving me his number. However, my car is here. If I have to upset someone

to get my car here, I can live with that. I found the numbers above too late and could not take advantage ]

of them.

 

Start out your contacts being nice and friendly, but as time goes by, step up the tone to match how you feel.

 

If your status is "in transit" that means that it is shipped and on its way - good news. All you can do is call

the number above to get the ETA and wait for it to show up. It should not be long. Mine sat in "Waiting Shipment"

status from 5/17 and finally hit "in transit" on 6/3. It showed up on 6/4 but was shipped by truck from Michigan to

Chicago, which is only a 5 hour drive if you drive it yourself. Be patient, you are in the final stage of this game,

your car is on its way. I would think that you should have it by next week some time.

 

Advice for picking up your vehicle:

 

Make sure that you ask your dealer about the Ford maintenance & extended warranty plans. The maintenance

plan is a little over $2200 and covers all maintenance up to 75,000 miles / 6 years - including oil changes and clutches.

The extended warranty plan covers the car until 7 years old for warranty items (everything not covered in maintenance

plan) for around $1700. They can bundle them together for a better price. I took these plans because they are through

Ford and not aftermarket warranty companies which I have had bad experiences in the past. The maintenance plan even

covers wiper blades! I have 6 - 7 years / 75,000 miles of care free driving, of course the time will expire before I get to the

mileage.

[Jager43]

Be careful when ordering your Shelby. We ordered the "SVT" package which had two lines in it for "stripe delete".

The dealer told us that this deleted the "GT" stripes and the car would have the Shelby stripes. However, our car

showed up with no stripes at all!

 

Makes for a good "sleeper". The only way to tell is the "Shelby" written across the back and the snake emblems on

the side. For the uninformed, this car looks like a regular Mustang.

 

However, the car is for my son who wanted the stripes, so I made sure that the dealer wrote them in on the bill of

sale before handing over any money. He will order and add the stripes when they come in. I ended up having to

pay for part of the stripes after bargaining a little with the dealer stating that we clearly told them that we wanted the

Shelby stripes on it when it was ordered. they tried to get out of the responsibility for the stripes and had amnesia

about telling us that the stripe delete was for "other" stripes, not the Shelby stripes. We had to remind them and

refuse to pay full price.

 

So, if you order the SVT package and the "stripe delete" lines show up, make sure you tell the dealer clearly that

you want the Shelby stripes on your car and put it in writing before putting down your deposit so you don't have to

pay any extra for them after delivery. They will find an excuse to justify how it ends up getting shipped. Never trust

a car salesman - get it in writing.

 

Has anyone else had this problem with the SVT package, or is it just me?

Has anyone gotten the SVT package and the car has the two stripes down the center of the car and the GT500 stripes

down the rocker panels.

[Ezareth]

Be careful when ordering your Shelby. We ordered the "SVT" package which had two lines in it for "stripe delete".

The dealer told us that this deleted the "GT" stripes and the car would have the Shelby stripes. However, our car

showed up with no stripes at all!

 

Makes for a good "sleeper". The only way to tell is the "Shelby" written across the back and the snake emblems on

the side. For the uninformed, this car looks like a regular Mustang.

 

However, the car is for my son who wanted the stripes, so I made sure that the dealer wrote them in on the bill of

sale before handing over any money. He will order and add the stripes when they come in. I ended up having to

pay for part of the stripes after bargaining a little with the dealer stating that we clearly told them that we wanted the

Shelby stripes on it when it was ordered. they tried to get out of the responsibility for the stripes and had amnesia

about telling us that the stripe delete was for "other" stripes, not the Shelby stripes. We had to remind them and

refuse to pay full price.

 

So, if you order the SVT package and the "stripe delete" lines show up, make sure you tell the dealer clearly that

you want the Shelby stripes on your car and put it in writing before putting down your deposit so you don't have to

pay any extra for them after delivery. They will find an excuse to justify how it ends up getting shipped. Never trust

a car salesman - get it in writing.

 

Has anyone else had this problem with the SVT package, or is it just me?

Has anyone gotten the SVT package and the car has the two stripes down the center of the car and the GT500 stripes

down the rocker panels.

 

 

A good dealership should know the difference, especially if they have ordered a Shelby before. Your dealer unfortunately misinformed you.

 

You can't get regular Shelby Stripes and SVT Stripes on the rockers or vice versus when you place the order. You could probably do it with the OEM stripe kit however if you wanted. The SVT Stripes are not just thinner but they are two-tone as well with a contrasting outer accent to the inner stripe. I think they look pretty nice myself.

[Ezareth]

Finally....It has arrived! Dang this thing is fast and fun!!!

 

I can't say that the wait is worth it because the wait sucks, but the car is awesome!

 

Ezarith - try the number for Doug Davidson II - 248-773-9952

when I called him, he said my car would arrive yesterday, and it did.

 

 

Doug has told me twice now that my car is on "Quality Hold" despite the fact Ralph told me it was not. I hope this weekend they can get this car fixed so I can get it by the end of next week. My father is coming all the way up from Florida for some other things and he has a 99 Cobra (Which I happened to learn how to drive stick on) and is dying to see it. He's only going to be in town for a week, and I don't see him often since he lives so far away.

[11ShelbyGT500]

Doug has told me twice now that my car is on "Quality Hold" despite the fact Ralph told me it was not. I hope this weekend they can get this car fixed so I can get it by the end of next week. My father is coming all the way up from Florida for some other things and he has a 99 Cobra (Which I happened to learn how to drive stick on) and is dying to see it. He's only going to be in town for a week, and I don't see him often since he lives so far away.

 

If the stories don't match on Monday between Doug and Ralph, put a conference call together between the three of you, and let them hash out the truth. The discrepancies in their stories may be the sole reason for the delay. The left hand not knowing what the right hand is doing. Good Luck.

[Jager43]

Ezareth,

 

You are right. The dealer should have known, but this was their first 11 shelby order and they didn't know. That is why I am trying to tell other people so it doesn't happen to them.

 

Ours does not have any stripes whatsoever. It is a real sleeper. But it is my son's car and he wants stripes, so it is stripes he will get...

[Jager43]

If your car was on "quality hold" they would not be able to get it to "awaiting shipment" and/or "in transit"

 

"Awaiting shipment" means the car is released and is ready / waiting to be picked up by the shipping company.

 

"In Transit" means that the car has been picked up by the shipper and is on its way.

 

A "quality hold" will prevent it from gettiing to these statuses.

 

Once it has reached "in transit", the next step is wait for the dealer to call you to tell you it is in.

 

Mine reached "in transit" on Thursday, and arrived at my dealer late Friday. However, mine was shipped by truck only on what would take me five hour drive.

If yours in on a train, It might take a day or two longer. I would guess that yours will arrive this week. Keep us posted and let us know how it turns out.

 

I also made a point to stop by my dealer and ask if it is in yet every day they were open for the last month. They had everyone they could check the status and

calling their rep to check on it weekly. Remember the squeaky wheel gets the grease! You don't have to be mean or nasty, just honestly concerned about your car.

 

They had their 10 Shelby parked in the front entrance for advertising and I went in and said to them "That Shelby looks good in your driveway, how about putting one in MINE"???

I also gave them the old "what's silver and black and not here yet?...My Shelby...

 

I got to get to know quite a few salesmen in the dealer. They told me to get the disposable cameras from the drug store, and they took pictures of it on the truck and as it was unloaded for me.

[Ezareth]

If your car was on "quality hold" they would not be able to get it to "awaiting shipment" and/or "in transit"

 

"Awaiting shipment" means the car is released and is ready / waiting to be picked up by the shipping company.

 

"In Transit" means that the car has been picked up by the shipper and is on its way.

 

A "quality hold" will prevent it from gettiing to these statuses.

 

Once it has reached "in transit", the next step is wait for the dealer to call you to tell you it is in.

 

Mine reached "in transit" on Thursday, and arrived at my dealer late Friday. However, mine was shipped by truck only on what would take me five hour drive.

 

 

Thats just it. It was put "In Transit" on 5/27/10 and the status hasn't updated since then. The funny thing is my ETA is 5/31/10. The plant is 2.5 hours from my dealer and it's coming convoy (truck).

 

Ralph only answered me once, and I left him several messages. The lady who directs the calls started getting smart with me telling me to stop calling so much.

 

Doug has been cool and honest from what I can tell so far even if he sounds like he hates his job and told me he can't give me details unless I'm a dealer.

 

I'll wait through next week before I start getting bent out of shape. I'm not expecting the car if it isn't ready, but I do expect an accurate explanation.

[Wicked_SVT]

Thats just it. It was put "In Transit" on 5/27/10 and the status hasn't updated since then. The funny thing is my ETA is 5/31/10. The plant is 2.5 hours from my dealer and it's coming convoy (truck).

 

Ralph only answered me once, and I left him several messages. The lady who directs the calls started getting smart with me telling me to stop calling so much.

 

Doug has been cool and honest from what I can tell so far even if he sounds like he hates his job and told me he can't give me details unless I'm a dealer.

 

I'll wait through next week before I start getting bent out of shape. I'm not expecting the car if it isn't ready, but I do expect an accurate explanation.

 

 

I can definitely understand your frustration. My car was built March 30, and has been in a status of Awaiting Shipping since April. It had an eta of 2 May and the status has still not changed. I would just like to know what is going on with my car. Not a run around on a weekly basis. The regional rep here is not helpful. She will not do anything. She said she cant do anything while it is at AAI. In my opinion this is really poor customer service for someone purchasing a 50K plus car.

 

Hope you get your car soon.

[Jager43]

Wicked SVT,

 

You are absolutely right. "This is poor customer service for someone purchasing a 50K plus car." This needs to be brought up to the C.E.O. of Ford (I forgot his name). If we could find out his name and business address and post it on this forum. Then all of us need to write him a letter telling him this and explaining our frustration with lack of information about the status of our vehicles. MAYBE he might do something about it for future ordering customers. I got to be good friends with the lady in charge of truck and fleet orders at my dealer (because she knows how to check the status - not too many of the salespeople know or have access to this information), and she has told me that the customers for the new Rapture trucks are having the same problem with lack of information as we are. We need to get these people to join us on our letter writing campaign if we want to send Ford the message. Only if they get enough complaints to the top man, will they possibly do something about this in the future (it's too late for it to do us any good). We need to go to the top so it does not get lost or forgotten on the way up the corporate ladder. You would think that after the auto company bailouts last year, that they would treat us better (they were practically begging for customers back then). Ford did not get the bailout because they didn't need it, but still needs customers to survive! Hopefully they will listen to us with the amount of money we are spending for their product.

 

It would be a nice solution for them to have a phone number for us to call and a person on that line would be capable of giving us the latest accurate information on our cars, or even a web site page that we can go in and check on our orders ourselves (with the proper security checks to keep hackers/non-ordering people from abusing the system.

 

However, keep in mind some of the information they do not want us to have by design. The stuff that reflects negatively on them, like quality holds - they do not want their problems / dirty laundry known as common knowledge. They do not want the negative public relations information getting out that may hurt future sales, or for us the customer to know where the problem was and now pay attention and be more critical of that component ot the car. My dealer told me the quality hold was for a "module" and that the volcano eruption from Iceland was delaying the correct parts from getting shipped (because of the large cloud of ash grounding European flights), then later said that it wasn't a "module" and they didn't know. Well, there are many different "modules" in the car that could have been the problem, but they would not tell us the customer. Only the assembly plant and the engineers responsible for the delayed parts really know what happend, and we may never find out.

 

But, yeah, they should have a better way for us to get up to date accurate information on the status of our vehicles. It would help us knowing when it is coming, so we can have our responsibilities ready when the car arrives (like gathering the cash from the bank to pay for it). My bank did not have 60K cash on hand, I had to talk to the bank manager and have him order enough hundred dollar bills for me to take to the dealer to pay for the car. Then after he ordered it and had the money "in stock", my car was put on "quality hold" for a month, ughhhhh.

[Wicked_SVT]

Wicked SVT,

 

You are absolutely right. "This is poor customer service for someone purchasing a 50K plus car." This needs to be brought up to the C.E.O. of Ford (I forgot his name). If we could find out his name and business address and post it on this forum. Then all of us need to write him a letter telling him this and explaining our frustration with lack of information about the status of our vehicles. MAYBE he might do something about it for future ordering customers. I got to be good friends with the lady in charge of truck and fleet orders at my dealer (because she knows how to check the status - not too many of the salespeople know or have access to this information), and she has told me that the customers for the new Rapture trucks are having the same problem with lack of information as we are. We need to get these people to join us on our letter writing campaign if we want to send Ford the message. Only if they get enough complaints to the top man, will they possibly do something about this in the future (it's too late for it to do us any good). We need to go to the top so it does not get lost or forgotten on the way up the corporate ladder. You would think that after the auto company bailouts last year, that they would treat us better (they were practically begging for customers back then). Ford did not get the bailout because they didn't need it, but still needs customers to survive! Hopefully they will listen to us with the amount of money we are spending for their product.

 

It would be a nice solution for them to have a phone number for us to call and a person on that line would be capable of giving us the latest accurate information on our cars, or even a web site page that we can go in and check on our orders ourselves (with the proper security checks to keep hackers/non-ordering people from abusing the system.

 

However, keep in mind some of the information they do not want us to have by design. The stuff that reflects negatively on them, like quality holds - they do not want their problems / dirty laundry known as common knowledge. They do not want the negative public relations information getting out that may hurt future sales, or for us the customer to know where the problem was and now pay attention and be more critical of that component ot the car. My dealer told me the quality hold was for a "module" and that the volcano eruption from Iceland was delaying the correct parts from getting shipped (because of the large cloud of ash grounding European flights), then later said that it wasn't a "module" and they didn't know. Well, there are many different "modules" in the car that could have been the problem, but they would not tell us the customer. Only the assembly plant and the engineers responsible for the delayed parts really know what happend, and we may never find out.

 

But, yeah, they should have a better way for us to get up to date accurate information on the status of our vehicles. It would help us knowing when it is coming, so we can have our responsibilities ready when the car arrives (like gathering the cash from the bank to pay for it). My bank did not have 60K cash on hand, I had to talk to the bank manager and have him order enough hundred dollar bills for me to take to the dealer to pay for the car. Then after he ordered it and had the money "in stock", my car was put on "quality hold" for a month, ughhhhh.

 

 

I also have the same problems with the bank. I got pre-approved for my loan and it has already expired so I have to go through the approval process again. I also asked my sales rep to start looking at other vehicles coming into CA to possibly do a dealer trade with. They have found multiple dealers that have these cars but we are already back to the days of the dealers asking for a 10K markup. So the cars are out there but I refuse to pay a markup. They wont even dealer trade without the dealer paying the 10K markup. Absolutely Ridiculous!

[Ezareth]

Well it appears my car was finally released to Doug over the weekend. I'm guessing they fixed whatever the "unofficial" hold was on my car and released it yesterday (Status was updated on Sunday for the first time since 5/27).

 

Doug said it will definately be going out this week so it looks good that I will have it for the weekend. Now lets see if Ford got my hopes up again so they can crush them like the last 4 or 5 times.

[Jager43]

Wicked SVT,

 

WOW! 10K mark-up! Out here in Chicago they were asking 5K mark-upp over sticker if you didn't special order. I guess the further you get away from the factory the greater the mark-up for in stock cars! I don't blame you for not wanting to pay the mark-up.

 

There are dealers with older ones in stock and they are still trying to get sticker. I found a dealer in detroit that has an 08 GT500KR that they marked down to 67K last Feb. Claimed he wanted to get rid of it because he is losing money by having it on the lot. His sales people kicked me out of the car for trying to find the shift pattern for the transmission and locked all the doors on the car. Then they would not talk to me because they all thought that I couldn't afford it, HA. I can't wait to pull up in our 2011 and give them some greif next time I go there (revenge is sweet - Yeah, I couldn't afford one hey, then why do I have a newer one than you smarty pants?). I go in in my normal clothes, not a suit and tie to buy a car. Don't judge me by my clothes.

 

Why would anyone pay more for an older Shelby with less horsepower when you can order a new one for sticker price (about $60,700 out the door for ours with no add ons)? The new ones have the aluminum blocks and 10 more horsepower than last year (and no more gas guzzler tax), so why pay more than 60K for an older model that has been sitting in a dealer for a couple of years collecting dust and enduring punishment on the dealer showroom. When you can have the new one for $60,700 and 550 horsepower.