Radical08 Posted March 22, 2010 Report Share Posted March 22, 2010 I have not used Shelby Performance Parts since they were bought out by now the Shelby Store, but I will say without a doubt, the simple purchase I was going to do, was the most painful experience I've had in a while. If you are ever lucky enough to get through to someone it will all start at that point. You can rarely get someone until you call 40 times in a row, because the phone system will not let you wait. There will be one call ahead of you and next thing they want you to leave a message that won't be returned in this life time. I was told my order was in stock. NOT. I was told my order was shipping out, even had a Fedex number. NOT. None of this means anything because labels are printed in advance of actually going anywhere. In my case it would have sat there 2-4 weeks, because my item that was leaving, was actually on back order. Not what my account says and not what I was told when I got the tracking number. Don't let anyone put you on hold either, that is the death sentence. Your call will be answered by someone else that has no clue who you are or what you wanted. It gets even better, that person will transfer you to someone else. Now for the best of it, the person you were transferred to is not even there, so they want you to leave a message so they can call you back. When will that be? I don't want to even find out when that will be, but it won't be today, or tomorrow. Hope no one is in a hurry for anything. Wow I'm glad I have all my parts I needed, but crap if I need something where is there to get it other than this new store? When I delt with Chris and others at the old Shelby Performance Parts store I can safely say I never had any issue and they went out of their way to help. All I can say is WOW! this is terrible and I wasted 45 minutes to buy the thing and another 45 minutes to cancel it. I had other words in mind but was being nice in the forum. Link to comment Share on other sites More sharing options...
robertlane Posted March 22, 2010 Report Share Posted March 22, 2010 You are not the first one to complain about our phone system - it's not up to today's standards. I have tried it myself and agree that it needs work. We will address this at tomorrow's meeting. The rate of growth between the old SPP and the new SPP is quite different. . .the new SPP is growing much faster and we think it's due in part to better marketing. Yes, we are having a few growing pains and although you experience with us was not a pleasant one, I am glad that you posted where we went wrong so that we can fix it. Once again, we are sorry for your bad experience with us. Link to comment Share on other sites More sharing options...
sharon Posted March 22, 2010 Report Share Posted March 22, 2010 We are working on a new phone system to allow better customer service and better turn around time. We are sorry that you had these problems and hope to have them fixed for better customer service in the future. We need to know about these things so that we can fix the problems and help us have better customer service and to move forward. Sharon Link to comment Share on other sites More sharing options...
Fontech Posted March 23, 2010 Report Share Posted March 23, 2010 We are working on a new phone system to allow better customer service and better turn around time. We are sorry that you had these problems and hope to have them fixed for better customer service in the future. We need to know about these things so that we can fix the problems and help us have better customer service and to move forward. Sharon Perhaps my company, Fontech could help Shelby American in this? I have sent an email to you, Sharon and to Robert. Tom Link to comment Share on other sites More sharing options...
robertlane Posted March 23, 2010 Report Share Posted March 23, 2010 Perhaps my company, Fontech could help Shelby American in this? I have sent an email to you, Sharon and to Robert. Tom Got it Link to comment Share on other sites More sharing options...
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