BoneDoc Posted February 5, 2010 Report Share Posted February 5, 2010 Roger you closed the "spark plug" thread after replying to Lee Novikov (an SS owner and Shelby customer) with the following: "We are sorry to hear you are unhappy. While you may not have had a pleasant experience, the best way to provide suggestions and improve customer service is to contact us directly so we can deal with the issue. I am reachable 24/7. You have my number. I believe I have responded to every concern you may brought to my attention during my time here and would welcome a phone call to resolve any issues you may still have that we have not resolved. We are glad you are enjoying your Super Snake. Roger " While I agree that taking care of INDIVIDUAL issues is best done one-on-one... the problem is that the plug issue is a SYSTEM ISSUE. POOR QUALITY CONTROL on SAI part is to blame... not Lee or anyone who brought this up. if not for this thread -that you locked- NONE OF US WOULD KNOW ABOUT THE PROBLEM BECAUSE SAI HAS NOT MADE ANYONE AWARE! You should be ashamed of how you treat those of us who forked out for this car. this is what i call BITING THE HANDS THAT FEED YOU, friend. you should concentrate more on QC issues at SAI and this would be a non-topic. Lee has spent much of his time on this site trying to teach us all how to FIX THE INADEQUATE REAR WHEEL ISSUE THAT SAI HAS YET TO ACKNOWLEDGE OR ADDRESS... so maybe you could give him a break! Here's a crazy idea: How about an acknowledgement from SAI that this has apparently happened several times. maybe....just maybe... an apology?! and then a recommended course of action? Your paternalistic approach will not help SAI maintain its loyal base of customers. You make little effort on your website to discuss or explain issues that are of concern to those of us who ACTUALLY BOUGHT your vehicles! unbelievable. Link to comment Share on other sites More sharing options...
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