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2nd Paint Job On Front Bumper


Big_Slick737

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Well the first paint job was HORRIBLE and the Second paint job wasn't ALOT better. :banghead:

 

This is the second attempt at the dealership collision center to do warranty work and

fix the factory paint issue. Even after telling them to take their time, NO Rush just do it right.

 

I showed up last Tuesday to pick it up and it wasn't ready. They pointed out some issues they were

not happy with.. I got to look at the car and found Runs in the Paint, Orange Peel, and some Rough Spots.

Which was in addition to their own visual inspection.

 

They finished it up and said it was ready to pick up... I picked up the car and inspected it but didnt say

anything to them about the issues that I saw, because I wasnt going to allow them to keep the car any

longer.

 

When I got it home I went over the bumper again: I found Visible and non visible dirt In the paint, fibers baked

into the paint, and blemished and runs in the corner edges, and a nice razor blade cut between the stripes.

 

So Now it is off to the next step of contacting FORD Cusomer Service. I am in contact with the Original dealership from out of

state that I purchased the car and they are going to help me to get all this resolved. :happy feet: :headspin:

 

Just wanted to give everyone an update... Hope to get all this resolved soon. It was tough having the car for only

2 days out of the last 3 weeks.

 

The Lighting for the pictures was not great, It was cloudy outside..

 

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check this link

http://forum.teamshelby.com/forums/index.p...7786&st=740

it was from the thread:

ADM DISCUSSIONS IN HERE!!!!, No more ADM flames in the classifieds, please.

Where shelbydude posted many photos for paint job he did in his shop....i think he is excellent...PM him and get his opinion about it.

 

Thanks sharabi.. Yup Shelbydude saw the thread on the first paint job: Link to Original Thread.

 

The Clone they did was Gorgeous !!!

 

http://forum.teamshelby.com/forums/index.p...=13916&st=0

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That is one lousy job!

 

And the first time they tried to fix it was worse than this????

 

At this point I wonder if would be better to just get a new bumper and paint that rather than messing with redoing this bumper?

 

YES The first one was prob 10 times worse than this paint job, if you can believe it. :banghead:

 

I looked at their paint booth area and it was not very sterile in my opinion it was a bunch of heavy duty curtains that left a 2 foot gap from the top of the curtain to the ceiling. And they had like 4 to 5 of these little cubical curtained off areas. Then they had the sterile booth where i saw a truck inside it getting baked. After seeing these curtain cubicals, I wasnt suprised about why i was seeing all these contaminates in the paint job.

 

That is what I am thinking.. Time to get a whole new bumper and Start Fresh but have someone else do it or have the factory do one up, If that is possible ?? I have the original dealer involved now (where I purchased the car out of state) and they are fantastic and I pretty much let them know that I think a new bumper would be the best avenue at this point. We will see what they say after they get a look at the 2nd paint job and talk with their service manager.

 

Just means it will take a little more time to get it all fixed.

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I had some paint issues with mine but it tuned out that the dealer had already had the car to the painter before I purchased the car. I told them about it but didn't want it fixed because it wasn't done right the first time.

When I restored my 68 I seen how it is in the body shop dust water and dirt everywhere and

not the best paint booth ether.

They just don't care about you're car just get it out the door and get the money.

that is why when I restore my truck I am going to do it all myself. I have never painted a car in my life but I bet I can. At least It will be all my work.

I sure hope you get some satisfaction from this dealership.

Art

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Argh that is terrible. IMHO I would get ford to get you a new car. I mean, come on, you gave them a second chance and they still FU!@#$ it up. This aint no ford escort or some bull$hit everyday car here. NO WAY would I stand for less no matter how long it would take or how many lawyers no mistake about it! Just my VERY strong opinion though) I feel for ya. I am sorry that you got stuck in this mess.

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Argh that is terrible. IMHO I would get ford to get you a new car. I mean, come on, you gave them a second chance and they still FU!@#$ it up. This aint no ford escort or some bull$hit everyday car here. NO WAY would I stand for less no matter how long it would take or how many lawyers no mistake about it! Just my VERY strong opinion though) I feel for ya. I am sorry that you got stuck in this mess.

 

Thanks for the encouragement... Tomorrow I will be in contact with FORD Customer Service. We will see what they say .. :redcard:

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UPDATE ON PAINT ISSUE: FORD CUSTOMER RELATIONS A JOKE.

 

Over the last week I was in contact with Ford Customer Relations and explained the factory paint issue and quality of warranty work performed. They did their investigation which involved a single call to the dealership to inquire about my bumpers paint job. They called me back and told me there was nothing they could do for me, that any issues I had would have to be worked out with the dealership that performed the warranty work, and that I needed to get in contact with them and they might have a Zone Rep look at my car. CR did not want the before and after photos of the bumper from BOTH paint jobs, and said that they dont look at that stuff and they do not have a way for me to send that information to them. :censored: HOW CAN U KNOW WHAT THE CLAIM IS, OR RESOLVE ANY CLAIM IF YOU JUST CALL THE DEALERSHIP AND TAKE THEIR WORD ON THE ISSUE AT HAND WITHOUT SEEING THE PROBLEM FIRST HAND ?? :banghead::banghead:

 

Today I was able to contact the Zone Rep who this issue was turned over to. She told me that I would have to deal directly with the Dealership that did the work, that this is NO LONGER A FORD WARRANTY ISSUE. She said this was a " WORKMANSHIP " issue with the dealership. She said that FORD has already paid the dealership for the work performed, and that there was NOTHING FORD MOTOR COMPANY could do to help. The dealerships are independant of FORD and that if I am not satisfied with the work I have to go BACK to the dealership. I told her that made NO SENSE whatsoever, and asked her this question. If a customer calls FORD Customer Relations about Warranty work, and they have you contact a dealer to get the work done, and the dealership does BAD work that FORD MOTOR COMPANY is OFF the HOOK completely ?? And a customer has ZERO recourse except at the dealership level.. And she said YES that is the process !!! :banghead::banghead:

I was SHOCKED !!!

 

I tried to explain how ridiculous that sounded since, FORD approved and authorized the warranty work and thus once the work is performed FORD MOTOR Company is still responsible for the work done, because FORD basically Contracted the warranty work out to the dealership by authorizing the work. And if it is not done to FORD's Standards or the customer is not satisfied with the work it is FORD's Job to Fix the problem irregardless of the fact that the dealerships are independant of FORD. She again said it may not make sense but that is the process !!! :banghead: She did say she would put in a report ithat I was Not Statisfied with the dealership work performed, but she could not do anything else for me. :redcard: THAT IS JUST CRAZY !!!

 

So I do as I was told and went to the dealership later on this morning to have the Manager of the Shop look at the problems with the bumper's 2nd paint job. I show him the DIRT in the paint, the Fibers in the paint, the razor blade cut between the stripes, along with other things that you have seen in the photos. HERE IS WHERE IT GETS GOOD !!

 

He says he will be happy to fix the issues that can be buffed, but as far as contaminents in the Paint, there is NOTHING he can do about that. He explained that the paint booth is an OPEN Air paint booth and once the overhead blowers turn on, that contaminents will become airborn and may get into the paint. He said that THEY WILL NOT REPAINT THE BUMPER AGAIN because the number of contaminents in the paint could be more the next time. In his opinion this bumper was painted to a 95% EFFICIENCY and that is an acceptable level. He tried to explain that every car from the factory has some level of contaminents in the paint and if he were to go over my car he could find other contaminents in my Factory Paint Job. But he did not want to do that becaue it would drive me crazy to be shown them to me. And that "THIS IS JUST ANOTHER FACTORY BUILT CAR" like all other factory built cars. :banghead:

 

I explained that I have been over my car many times, VERY CLOSELY, when detailing it and I have No other contaminents in the paint if he wanted to try and show some to me. He chose not too. But told me again he would fix the other issues that could be buffed out and could have it back to me in an HOUR. :redcard::redcard: But they WOULD NOT BE REPAINTING this bumper again, and that if I were to get a NEW bumper it would still have to be painted by them and may have similiar results.

 

SO I AM COMPLETELY DISAPPOINTED IN FORD CUSTOMER SERVICE, the FORD ZONE REP, and FORD MOTOR COMPANY for there lack of quality customer service.

 

If anyone has any ideas as to what my next Steps should be or who I should Contact, I am ALL ears at this point. This is totally unacceptable in my book.

 

Thanks for any help and letting me vent and sorry for the LONG POST.

 

Terry

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What did he say about the razor cuts ?

 

This is what I would do. Many would not agree, but so be it.

 

I would find a good painter and pay out of my pocket to have it done.

 

IMO, this kind of stress is not worth a few hundred bucks.

 

Just my 2 cents.

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What did he say about the razor cuts ?

 

This is what I would do. Many would not agree, but so be it.

 

I would find a good painter and pay out of my pocket to have it done.

 

IMO, this kind of stress is not worth a few hundred bucks.

 

Just my 2 cents.

 

They just said it wasnt deep so it could be sanded and buffed.

 

Yeah I hear what your saying and paying out of pocket is on

the list of consideration. Just not resigned to doing it yet. :headspin:

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You may call an attorney and see where you stand. Seems to me that they are giving you the run around and I call BS on there story.

I bet they are mad that you called customer service and the zone rep and made a stink.

Next they will say that you caused the damage and they aren't responsible.

I see that you paid over and this is the kind of customer service it bought you.

I am in the same boat no problem but once the money changes hands then you are on you're own.

Art

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You may call an attorney and see where you stand. Seems to me that they are giving you the run around and I call BS on there story.

I bet they are mad that you called customer service and the zone rep and made a stink.

Next they will say that you caused the damage and they aren't responsible.

I see that you paid over and this is the kind of customer service it bought you.

I am in the same boat no problem but once the money changes hands then you are on you're own.

Art

 

Yeah it is definately BS... But for Ford Customer service and Zone Rep to say that they cant do anything because it is no longer a warranty issue but a workmanship issue is CRAZY. Hope something good shakes out very soon.

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I have a meeting tomorrow with the Manager of the Paint Shop at the dealership. The Operations Customer Service Rep will be present... we will see what happens.

 

They did say he was willing to address all my concerns now... but I dont know if that means getting me a new bumper, or repainting this one AGAIN. :hysterical::banghead:

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What did he say about the razor cuts ?

 

This is what I would do. Many would not agree, but so be it.

 

I would find a good painter and pay out of my pocket to have it done.

 

IMO, this kind of stress is not worth a few hundred bucks.

 

Just my 2 cents.

 

 

+1.....but with one additional thought.....Don't waste your time on a Lawyer, just take the Dealership to small claims court...that WILL get their attention....I would hazard to guess that the Dealer Principal has no idea about what the Service Manager is up to....The SM has a budget to stick to, and I GUARANTEE that he has bonus incentives that hinge on reduction of out of pocket claims.....

 

Ask me how I know....? I use to be a Parts & Service Director for a new car Dealership.

 

Sue them! :finger:

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I have a meeting tomorrow with the Manager of the Paint Shop at the dealership. The Operations Customer Service Rep will be present... we will see what happens.

 

They did say he was willing to address all my concerns now... but I dont know if that means getting me a new bumper, or repainting this one AGAIN. :hysterical::banghead:

 

Ok here is what you do. You go in there speak with the highest person you can on the food chain, and you tell them if this car is not done to your complete satisfaction you will be pursuing legal action! Make sure you demand a yes or no answer on the spot not maybe or we need to get back to you, ON THE SPOT ASWER ONLY.

 

See what they know that you dont(and most consumers) is the court systems are on the consumers side and not dealers side(in fact they hate dealers because of the congestion they cause in the court systems) once you do this they will see your not a spineless jelly fish that they can take advantage of and make things right for you and if they dont, no worries my man you have an easy win case garunteed. Once you tell your story to a judge it will be over instantly and the dealer will be paying more on top of what it would of cost to just make things right in the first place.

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I have a meeting tomorrow with the Manager of the Paint Shop at the dealership. The Operations Customer Service Rep will be present... we will see what happens.

 

They did say he was willing to address all my concerns now... but I dont know if that means getting me a new bumper, or repainting this one AGAIN. :hysterical::banghead:

Best of luck Slick.

 

Don't let them out of fixing this properly. It's the least they can do for the ADM you paid.

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Best of luck Slick.

 

Don't let them out of fixing this properly. It's the least they can do for the ADM you paid.

 

I wish I lived closer to the dealership that I actually bought the car from because I know they

would have gotten it done right the first time. They were awsome !!! :happy feet:

 

Looks like I am going to be having it done somewhere else and going the small claims court route.

I took it by another shop and they found stuff that I didnt. Which was crazy.. Ill post up some pics

as soon as i get them off my camera.

 

Basically they second time they painted it.. It didnt come off the car.. and their hidden overspray on

my headlights. Also they only taped off the driver side and painted half of it.. there is paint tape stripe

visible and also they clearcoated they upper clip on the driver side that Hides under the hood. But the

passenger side doesnt have clearcoat on the clip. :hysterical::hysterical:

 

So Ill be getting it done Right somewhere else and getting my $$$ back via the court system.

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Go to the NHTSA website (National Highway Traffic Safety Administration) http://www.nhtsa.gov/. Read over the Law/Regulations etc. and make sure you know your Lemon Laws in your state. This is as easy as going on line, googling your Attorney Generals office for your State and calling them. Then go the NHTSA complaint website and file a complaint. http://www-odi.nhtsa.dot.gov/complaints/ Ford will listen then. Your AG office can review your dealerships business practices and at the very least put it on their scope. This will get your dealership attention so before doing anything, I'd have a sit down with them and advise them of what you're about to do, it might end right then and there. Remember, your warranty book is written clear enough for you to understand what is and what is not covered, how the work gets done and who does it, but you have the ultimate say so. Good luck.

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Yeah, you are here in TX, and I did go to law school, so I can tell you that a dealership has three chances to make it right, and then they have NO recourse...they will have to give you your money back, and buying back a used GT500 is a hickey they don't want. You tell them that, and they will make it right and not cut corners. IF you take it to another shop, then it is POSSIBLE the courts would rule that the dealer was not given the opportunity fully to correct this issue, which may affect your case. You need to shoot video and take more pictures with a high res camera to document this... that is a pathetic job they did on your car. I would have popped a blood vessel if I saw that on my car!

 

My advise, (though this is not professional legal advise as I am not a member of the TX BAR(sorry for the disclaimer)) is to give them the rope they need to hang themselves. They won't hurt your car any more than they already have, and it will either be done the way you expected in the first place, or you will then have an iron clad no wiggle room lemon law to back your case. Texas has a no BS approach to lemon laws and it benefits the consumer BIG TIME...

 

If you need to get more info on this...PM me and I will give you what you need to fight this, OR I'll give you my phone number and help you out that way.

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What did he say about the razor cuts ?

 

This is what I would do. Many would not agree, but so be it.

 

I would find a good painter and pay out of my pocket to have it done.

 

IMO, this kind of stress is not worth a few hundred bucks.

Just my 2 cents.

 

+1

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Yeah, you are here in TX, and I did go to law school, so I can tell you that a dealership has three chances to make it right, and then they have NO recourse...they will have to give you your money back, and buying back a used GT500 is a hickey they don't want. You tell them that, and they will make it right and not cut corners. IF you take it to another shop, then it is POSSIBLE the courts would rule that the dealer was not given the opportunity fully to correct this issue, which may affect your case. You need to shoot video and take more pictures with a high res camera to document this... that is a pathetic job they did on your car. I would have popped a blood vessel if I saw that on my car!

 

My advise, (though this is not professional legal advise as I am not a member of the TX BAR(sorry for the disclaimer)) is to give them the rope they need to hang themselves. They won't hurt your car any more than they already have, and it will either be done the way you expected in the first place, or you will then have an iron clad no wiggle room lemon law to back your case. Texas has a no BS approach to lemon laws and it benefits the consumer BIG TIME...

 

If you need to get more info on this...PM me and I will give you what you need to fight this, OR I'll give you my phone number and help you out that way.

 

Thanks Dubbs.. PM Sent !!

 

Actually they may have already done it 3 times. Went to pick it up on the 5th and it wasnt ready.. bumper was on the car without stripes. But they showed me Runs in the Clearcoat that they wanted to fix. I also Marked up the bumper at that time with a paint marker... showing them issues with texture.

 

They took the car back and did more work on it, but this time they left the bumper on the car apparantly...I picked the car up the evening of the 6th. When they did that work is where the overspray ended up around the headlamp.

 

I picked it up on the evening of the 6th. And have been fighting with them ever since.

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