Fumble at the 5 yard line......

[mywickedshelby]

Well for all of you that feel you have a proper fitting hood scoop that sits flush to the hood all the way around (like I used to).....

 

dont make the same mistake I did.......and leave the car out in the hot sun for an extended period of time.

I had mine in the driveway most of Saturday afternoon as I hung shelves in the garage.

and now mine looks like Stumps after a home improvement episode. :o

 

And I started hearing a rattle at the back of the car by the drivers side exhaust.....so when I took the car in for its first oil change last week and the car was put on a lift......the metal hanger welded to the muffler was broken from the muffler but still hanging from the other end. Swinging there is would contact the muffler, hence the rattle.

The dealership said they could weld it, but opted to order a new drivers side muffler which is expected in this week.

Oh, did I forget to mention that the plates for my hood pins had escaped damage up till I brought it in for that oil change and the service technician pooped the hood before taking out the pins!

 

Now it gets good. The service mgr called this morning. He says Shelby Performance Parts wont COD the hood pin plates, they wont take the dealers check and they dont take Amex, the only card the dealer uses....and would I be willing to call SPP MYSELF, PAY FOR THE HOOD PIN SET AND THE DEALER WILL GIVE ME THEIR CHECK WHEN I COME IN TO DO TO WORK!

Now, am I crazy, or do you think the genius service mgr should have used his own credit card (or someone's from the dealer) before he called the customer and asked him/her to put up the money for a part the dealership damaged due to their ignorance.

 

How much value does it add to your car having it serviced at a Ford dealer?

Quick someone tell me. <_<

 

PS. I am getting the pins & installing them myself. I will let them put the new muffler on (under my supervision) when it comes in and well, everyones hood scoop is messed up, so this isnt a tragedy, just another day in the life.

[riharely]

ugn. I feel you for you buddy.

[stump_breaker]

now mine looks like Stumps after a home improvement episode. :o

 

 

To quote the late great R. Daingerfield, "I don't get any respect!" :D

 

This is no Joke. I had the Shelby yesterday and the back of my scoop usually sits flush but the car also sits in a carport at home. I got in the car and the heat from the sun baking on the hood had actually caused the scoop to lift about 1/4". By the time I got to the dealership it was laying flat again. I had to laugh to keep from crying.... :rolleyes:

[sdear]

They REALLY need to do something about these scoops......and I really don't think rivets are the answer.

 

Those scoops are going to warp up around those rivets.

 

 

Some days I see daylight when in the drivers seat under the scoop...some days I don't.

 

That scoop is going to contract and expand around those rivets.

 

And i feel for you with the dealer...I had some serious issues as well.......but so far so good with the new one....EXCEPT they don't have body shop to do the scoop fix.....which I am NOT going to get just yet..until I see it work on others.

 

 

I wish we would hear some more here from SAI on what the plan is.

 

Thanks,

Sue

[blueshawk]

To quote the late great R. Daingerfield, "I don't get any respect!" :D

 

This is no Joke. I had the Shelby yesterday and the back of my scoop usually sits flush but the car also sits in a carport at home. I got in the car and the heat from the sun baking on the hood had actually caused the scoop to lift about 1/4". By the time I got to the dealership it was laying flat again. I had to laugh to keep from crying.... :rolleyes:

 

 

Then there is my scoop. It looks and fits better the longer it sits in the sun and the hotter it gets. Go Figure??? When it is cool, there is a gap in the back.

[07shelbygt109]

Mine has the constant bulge in the drivers side and when it gets hot the passengers rear corner lifts up.

I think the only real fix will to be have the scoops made with a metal plate molded into the lip then rivet the whole lip down on the hood.

[greengiant]

They REALLY need to do something about these scoops......and I really don't think rivets are the answer.

 

Those scoops are going to warp up around those rivets.

Some days I see daylight when in the drivers seat under the scoop...some days I don't.

 

That scoop is going to contract and expand around those rivets.

 

And i feel for you with the dealer...I had some serious issues as well.......but so far so good with the new one....EXCEPT they don't have body shop to do the scoop fix.....which I am NOT going to get just yet..until I see it work on others.

I wish we would hear some more here from SAI on what the plan is.

 

Thanks,

Sue

 

 

Couldn't agree more. No question that the scoop is going to warp around the rivets if the scoop is still the same material. In my opinion that will likely look worse in the end as it may cause more rippling.

 

I need to get mine in for the exhaust rattle. Other than that and the scoop, mine has been great fortunately (knocking on wood).

 

The rattle I know can be fixed, and fixed properly. Now, I don't really trust my local Ford dealer but there is another one that does some saleens, roush etc. that I suspect can do the muffler.

 

As for the scoop. The idea of molding a metal bar into the scoop, then riveting it seems to make considerably more sense.

 

I'm torn, as I was when I ordered mine. I like the look of the scoop, but don't love it. I wish it was functional. I considered the Hertz hood but backed off as I wanted my car "original" other than the supercharger and lower grill and lights.

 

I'm starting to think that 10 years from now the "scoop" issue is going to be almost seen as a character point of the car, or a defining trait. Too bad this wasn't done correctly, and I'm AMAZED they didn't change it for O8...

 

But, being in Vegas, I'm suspecting that if those riveted scoops are going to get baked out in the desert, we will know soon enough if the fix works.

 

Come on Shelby, don't let a hood scoop detract from the car.

[Webba]

Well as I have thought from day one...they didnt use the right plastic resin for the job. I dont kow what this compound is but I know that it isnt what should be used. It creeps way too much in temperature changes. I am guessing it is an ABS or polypropylene or blend thereof. it has no fiber reinforcement, which would help with this issue. The ONLY way it will ever be fixed to EVERYONES liking is to reshoot the parts in the right material. But wtf do I know, I only own a plastics company.

As for my car, I am meeting with my service tech tomorrow at 8:30 to go over my entire list of issues with the car. I have been waiting until they have the fix to do it. I have waited since June when I got the car so I dont want to wait longer and have the dreaded "how do we know you didnt screw this up" crap happen. My tech is awesome and he knows I have had issues so I dont expect major issues from his end. I have told him about the scoop fix and it will take a little time to get info and parts from Ford racing and SAI so it'll buy me more time to see how the poor people who have had this fix done like it.

[stump_breaker]

..... so it'll buy me more time to see how the poor people who have had this fix done like it.

 

I wasn't poor before I bought the car. :rolleyes:

[Webba]

LOL Stump, not the poor I was talking about but I know what you mean

[ilmor]

Then there is my scoop. It looks and fits better the longer it sits in the sun and the hotter it gets. Go Figure??? When it is cool, there is a gap in the back.

 

 

That's because as it melts it settles down.... :blink:

 

Someone needs to make a duplicate aluminum scoop for these cars - that's the only thing that will truly work. As for being functional - what for? So the top of your intake can get wet and muddy? Anyway, the car does have a functional scoop, except that its your left front wheelwell.

[mywickedshelby]

funny? mine was fine until it melted in the sun :blink:

[Skip]

It would be nice if it was made out of the same or similar material as the factory CS/GT scoop. I have one on my 06 GT and it doesn't have any flex at all with temp changes.

[blueshawk]

They REALLY need to do something about these scoops......and I really don't think rivets are the answer.

 

Those scoops are going to warp up around those rivets.

Some days I see daylight when in the drivers seat under the scoop...some days I don't.

 

That scoop is going to contract and expand around those rivets.

 

And i feel for you with the dealer...I had some serious issues as well.......but so far so good with the new one....EXCEPT they don't have body shop to do the scoop fix.....which I am NOT going to get just yet..until I see it work on others.

I wish we would hear some more here from SAI on what the plan is.

 

Thanks,

Sue

 

 

The plan is this:

 

SAI will send you the installation instructions and rivets and will refund you up to $200.00 and/or 2 hour labor for a Ford dealer to install them. My dealer said 2 hours is enough time.

[Webba]

Personally I dont care about the functional part as far as air entering it is concerned. I want it to be functional as in look right. I LOVE the look of this scoop design wise. I just wish it would sit flat. If I had the free time...which I dont...Id have the hood laser scanned and get a cad file of it then id throw a chunk of aluminum in one of our machines and 3d mill out one. Retirement project maybe

[blueshawk]

The plan is this:

 

SAI will send you the installation instructions and rivets and will refund you up to $200.00 and/or 2 hour labor for a Ford dealer to install them. My dealer said 2 hours is enough time.

 

 

 

Well all this is going to rock your sanity and your belief that all will be well.

 

I just received the installation kit for the hood scoop fix. That's right! It consists of a small zip bag of aluminum rivets, a one page internal memo from Akos Feher to Doug Sinclair and three pages of instructions with pictures.

 

The memo is dated 8/2/07 and the body of the memo says:

 

"Here is the document you can send those customers that have attempted the replacement of the hood scoops and are still not satisfied with the fit of their scoops. Remind the customers that these are only suggestions on how to adjust the fit of the scoop in the few extreme cases. If any of these customers want to present us with a bill for labor, it should not be more than 2 man-hours and they MUST have had a claim in with Ford before 8/1/07. If they don't have an official claim with Ford, they can do it, but on their own risk and expense. The bills for labor should not exceed $200 (that's based on our shop rate) and will have to be presently directly to us."

 

At the top of the first page of the instructions titled "Shelby GT Hood Scoop Adjustment" is:

 

"Disclaimer: The following is a series of suggestions to help the Shelby hood scoop to adhere to the surface of the hood better in case the customer is not satisfied with the stock installation. This is not a Shelby autorized procedure and if any of these suggestions are followed, they should be done at the customers own risk"

 

The next three pages have pics and instructions to remove the hood, mark the holes on the hood, remove the scoop, drill the holes, install the scoop, install the rivets and then install the hood.

 

 

When I read this I thought I must be reading this wrong. There must be some mistake.

 

I'm pretty disillusioned at this point about SAI. I don't know what I'm going to do. I've ordered some button head socket screws like the ones on the scoop and I think I'll just add a few screws where I think I need them. If that doesn't work then I can still do the rivets.

 

I'm going to go think about it.

[AFBLUE]

Trying not to be negative/critical, but wouldn't it have been so much better in the long run to just provide a new scoop made of a material that doesn't warp/lift with temp changes? It would have been more expensive than sending out some rivets, but it would have avoided much of the critism that has been generated by a $70 (my estimate) piece of plastic.

 

More importantly, it would have served as another great example what SAI is willing to do for their customers.

 

JMO

[mffarrell]

Well all this is going to rock your sanity and your belief that all will be well.

 

I just received the installation kit for the hood scoop fix. That's right! It consists of a small zip bag of aluminum rivets, a one page internal memo from Akos Feher to Doug Sinclair and three pages of instructions with pictures.

 

The memo is dated 8/2/07 and the body of the memo says:

 

"Here is the document you can send those customers that have attempted the replacement of the hood scoops and are still not satisfied with the fit of their scoops. Remind the customers that these are only suggestions on how to adjust the fit of the scoop in the few extreme cases. If any of these customers want to present us with a bill for labor, it should not be more than 2 man-hours and they MUST have had a claim in with Ford before 8/1/07. If they don't have an official claim with Ford, they can do it, but on their own risk and expense. The bills for labor should not exceed $200 (that's based on our shop rate) and will have to be presently directly to us."

 

At the top of the first page of the instructions titled "Shelby GT Hood Scoop Adjustment" is:

 

"Disclaimer: The following is a series of suggestions to help the Shelby hood scoop to adhere to the surface of the hood better in case the customer is not satisfied with the stock installation. This is not a Shelby autorized procedure and if any of these suggestions are followed, they should be done at the customers own risk"

 

The next three pages have pics and instructions to remove the hood, mark the holes on the hood, remove the scoop, drill the holes, install the scoop, install the rivets and then install the hood.

When I read this I thought I must be reading this wrong. There must be some mistake.

 

I'm pretty disillusioned at this point about SAI. I don't know what I'm going to do. I've ordered some button head socket screws like the ones on the scoop and I think I'll just add a few screws where I think I need them. If that doesn't work then I can still do the rivets.

 

I'm going to go think about it.

 

 

 

WTF? :angry: Who is the customer? So, how were we suppose to know that a claim needed to be completed by 8/1? And...SAI is washing their hands and saying this should only be done at the customers own risk?

 

Let's here from SAI - Bud

 

I am not being negative, just pissed!

[blueshawk]

WTF? :angry: Who is the customer? So, how were we suppose to know that a claim needed to be completed by 8/1? And...SAI is washing their hands and saying this should only be done at the customers own risk?

 

Let's here from SAI - Bud

 

I am not being negative, just pissed!

 

 

 

Actually it is quite a sad response from SAI on this problem. I know it has been an expensive problem for them but it is their problem.

 

Keep in mind, this is the only, the only thing they actually designed from scratch for this car. All of the other things they did are just emblems, labels, and other such bling. All performance content was FRPP.

 

Just think. Their only engineering content (and it's still cosmetic) was this scoop.

 

How can they fix this? Just stand behind their fix, period.

 

If they won't stand behind their fix, then I'm going to do something else.

 

A good fix would be to install rivnuts (threaded inserts that can be installed blind like a rivet) and use button head socket screws to secure the scoop. This way you won't need to drill the larger holes underneath to access the nuts. I'm going to look into finding a supplier for the M3x.5 rivnuts. I already have the tool to install them.

[sdear]

This is totally unacceptable.

 

Many of us were told to wait...and this says the claim must have been filed by 8/2 ???????????????

 

And we are to attempt this fix at our own risk?????????????????

 

I don't think we have a choice..but to take other action.

 

Before i get too upset..I want to hear from SAI on this.

[mffarrell]

This is totally unacceptable.

 

Many of us were told to wait...and this says the claim must have been filed by 8/2 ???????????????

 

And we are to attempt this fix at our own risk?????????????????

 

I don't think we have a choice..but to take other action.

 

Before i get too upset..I want to hear from SAI on this.

 

 

 

QUOTE(SAI-Amy @ Jul 20 2007, 10:39 PM)

 

We are reinforcing the connectors between the scoop and the hood. The test has worked well.

Amy

 

How could SAI think that anybody could get the rivet fix right on the first try? SAI needs to step-up, and do what's right for THE customer!!!

[lonnyreed]

Has anyone heard if SAI will do the work at their shop? If not, I have no confidence in my dealer and am put in the position of being unhappy with my hood scoop....and SAI...forever. Many of us have stated on this forum that we were waiting to see how the fix went before we file a warranty claim. Now, it's past 8/2 and we have no recourse. I haven't posted on this forum for months because of the negativity and SAI bashing. I hope this hood scoop fix isn't what it looks like.

Maybe some purveyor of second-rate shelby imposter wares (and curb feelers) will fabricate a sturdy, dare I say it, steel scoop that we can install with the help of Mr. Black and Mrs. Decker in our own filthy little garages.

[sdear]

Has anyone heard if SAI will do the work at their shop? If not, I have no confidence in my dealer and am put in the position of being unhappy with my hood scoop....and SAI...forever. Many of us have stated on this forum that we were waiting to see how the fix went before we file a warranty claim. Now, it's past 8/2 and we have no recourse. I haven't posted on this forum for months because of the negativity and SAI bashing. I hope this hood scoop fix isn't what it looks like.

Maybe some purveyor of second-rate shelby imposter wares (and curb feelers) will fabricate a sturdy, dare I say it, steel scoop that we can install with the help of Mr. Black and Mrs. Decker in our own filthy little garages.

 

 

The point is...we shouldn't have to do this ! We shouldn't have to fix it ourselves because the dealer will screw it up. We shouldn't have to fix it in fear that it might not be right...and we would be SOL because we fixed it ourselves.

 

MOST OF ALL.......we shouldn't have to do any of this on a 40,000 car !!!!!!

 

Shelby needs to make this right...and what they are doing..or not doing..isn't right.

 

I am very upset over all of this.

[autoplay]

The point is...we shouldn't have to do this ! We shouldn't have to fix it ourselves because the dealer will screw it up. We shouldn't have to fix it in fear that it might not be right...and we would be SOL because we fixed it ourselves.

 

MOST OF ALL.......we shouldn't have to do any of this on a 40,000 car !!!!!!

 

Shelby needs to make this right...and what they are doing..or not doing..isn't right.

 

I am very upset over all of this.

 

 

 

Would it make you feel better hun,if I repair it,it comes out looking great etc?

 

Like I said in the past,I won't buy a new car from Ford ever again! The attention to detail,and customer satisfaction,lacks alot to be desired. I will assume,that it is a national thing.

 

I've owned tons of Fords and Chevys in the past,my latest 2 vehicles have been Mopars,and haven't had probs with mopars,even on warranty issues.

 

Done for now,off to the internet Battlefield

[lonnyreed]

The point is...we shouldn't have to do this ! We shouldn't have to fix it ourselves because the dealer will screw it up. We shouldn't have to fix it in fear that it might not be right...and we would be SOL because we fixed it ourselves.

 

MOST OF ALL.......we shouldn't have to do any of this on a 40,000 car !!!!!!

 

Shelby needs to make this right...and what they are doing..or not doing..isn't right.

 

I am very upset over all of this.

 

[blueshawk]

Well all this is going to rock your sanity and your belief that all will be well.

 

I just received the installation kit for the hood scoop fix. That's right! It consists of a small zip bag of aluminum rivets, a one page internal memo from Akos Feher to Doug Sinclair and three pages of instructions with pictures.

 

The memo is dated 8/2/07 and the body of the memo says:

 

"Here is the document you can send those customers that have attempted the replacement of the hood scoops and are still not satisfied with the fit of their scoops. Remind the customers that these are only suggestions on how to adjust the fit of the scoop in the few extreme cases. If any of these customers want to present us with a bill for labor, it should not be more than 2 man-hours and they MUST have had a claim in with Ford before 8/1/07. If they don't have an official claim with Ford, they can do it, but on their own risk and expense. The bills for labor should not exceed $200 (that's based on our shop rate) and will have to be presently directly to us."

 

At the top of the first page of the instructions titled "Shelby GT Hood Scoop Adjustment" is:

 

"Disclaimer: The following is a series of suggestions to help the Shelby hood scoop to adhere to the surface of the hood better in case the customer is not satisfied with the stock installation. This is not a Shelby autorized procedure and if any of these suggestions are followed, they should be done at the customers own risk"

 

The next three pages have pics and instructions to remove the hood, mark the holes on the hood, remove the scoop, drill the holes, install the scoop, install the rivets and then install the hood.

When I read this I thought I must be reading this wrong. There must be some mistake.

 

I'm pretty disillusioned at this point about SAI. I don't know what I'm going to do. I've ordered some button head socket screws like the ones on the scoop and I think I'll just add a few screws where I think I need them. If that doesn't work then I can still do the rivets.

 

I'm going to go think about it.

 

 

I just received an email from Amy saying the this fix is still "unofficial" and not authorized. But said the "official" fix is coming. No ETA as to when.

 

I knew there had to be something wrong with this picture

[lonnyreed]

I just received an email from Amy saying the this fix is still "unofficial" and not authorized. But said the "official" fix is coming. No ETA as to when.

 

I knew there had to be something wrong with this picture

 

I don't get it.

[RogerS]

Let me tell you about my "list"

It is reserved for people who DON'T CARE. I don't do business with people who make the "list". All of my friends and family just roll their eyes when I mention that someone new has made the dreaded "list". Among those on the list:

Home Depot: The special order guy told me he was "too busy" to take care of my order (I was the only guy there, he was on the phone with his wife)

Sonic Drive In: I LOVE the berry smoothie, unfortunately won't ever have another because the snot nose kids working there would rather talk to his buddies over the counter than make sure I get my order in less than 20 MINUTES.

The list goes on......I don't say anything, don't call the manager and complain, I just stop doing business there. My little way of getting even. I know, they don't know about it and probably wouldn't care if they did, but it makes me feel better. :blink:

Now, if SAI is doing what it looks like they are doing, do I have to put them on the list??? And if so, what does it mean? Do I have to sell my car or can I just "never buy another"?

Adam....quick, say something positive about SAI before they lose their "second" biggest fan. (you being the first).

 

 

The power of the silent complaint is a very powerful tool. Especially when you tell others. I can tell you that on my visit last week that I was able to see my "just installed" hood scoop. I arrived on the 4th. the scoop was done at SAI on the 3rd. and the memo is dated the 2nd. I have detailed pics of the riveted scoop buy my I keep getting an error message on this site on the posting of linking a pic. I do know this is a VERY HOT topic at SAI and they ARE reacting and trying to come up with a lasting fix. It bothers them as much as us. They have to juggle this hot potato and they want it right also. I must have seen 10-15 scoops in one part of the shop that have been modified in some way, shape or form. So it's not an afterthough on their part.

 

http://forum.shelbyautos.com/index.php?act...&cmd=si&img=395

 

I know it may not make it all right for everyone suffering out there but at least I did see active movement in correcting the issue.

[lonnyreed]

The power of the silent complaint is a very powerful tool. Especially when you tell others. I can tell you that on my visit last week that I was able to see my "just installed" hood scoop. I arrived on the 4th. the scoop was done at SAI on the 3rd. and the memo is dated the 2nd. I have detailed pics of the riveted scoop buy my I keep getting an error message on this site on the posting of linking a pic. I do know this is a VERY HOT topic at SAI and they ARE reacting and trying to come up with a lasting fix. It bothers them as much as us. They have to juggle this hot potato and they want it right also. I must have seen 10-15 scoops in one part of the shop that have been modified in some way, shape or form. So it's not an afterthough on their part.

 

I know it may not make it all right for everyone suffering out there but at least I did see active movement in correcting the issue.

 

SO THEY DO CARE? Of course they do. Just as long as they make the whatever fix available to all of us, regardless of the date we filed the warranty claim, they will stay, thankfully, off my list.

[mffarrell]

I just received an email from Amy saying the this fix is still "unofficial" and not authorized. But said the "official" fix is coming. No ETA as to when.

 

I knew there had to be something wrong with this picture

 

 

I thought that this "fix" is being implemented on all the remaining Shelby's. Someone here mentioned that he saw the actual fix.