dmagner1 Posted February 23, 2007 Report Share Posted February 23, 2007 Amy, im very disapointed in the quality issues, ( loose scope, badges uneven bubbled stripes, not registered on the title as a shelby, floormats ) it just seems this is just a way to get shelby back on track and almost from bankruptsy on our expense Ive read many articles about you and Matel and how you did a great job there. Ive give you credit for coming up with this joint idea with F ord. But we have to have quaility and production work hand and hand. I too am very excited about getting my first TRUE shelby but this kind of threw a wet blanket on it. Just a little food for thought i Link to comment Share on other sites More sharing options...
GTHERO Posted February 23, 2007 Report Share Posted February 23, 2007 Amy, im very disapointed in the quality issues, ( loose scope, badges uneven bubbled stripes, not registered on the title as a shelby, floormats ) it just seems this is just a way to get shelby back on track and almost from bankruptsy on our expense Ive read many articles about you and Matel and how you did a great job there. Ive give you credit for coming up with this joint idea with F ord. But we have to have quaility and production work hand and hand. I too am very excited about getting my first TRUE shelby but this kind of threw a wet blanket on it. Just a little food for thought i I beleive amy addressed the fender badges as an issue with the shipper. And said there were some difficulties with other cars and shipping as well Link to comment Share on other sites More sharing options...
MattInDetroit Posted February 23, 2007 Report Share Posted February 23, 2007 I too have seen some isolated reports of some issues and I haven't seen a car numbered above 400 yet so I think it's a bit early to make any sort claim of quality issues. I also have seen no evidence of a systemic problem. Your example of the fender badges I've seen 5, out of how many hundred, reported with an issue. Hood scoops I've seen maybe another 5? If you have more please post them! Before I would go making damning accusations I would step back and take a breath and think about what you’re saying and what result you’re hoping to get. You’ve made some, I think, inappropriate and unfortunate claims to support your premise. If there is an issue we should raise it, totally fair, but raise it to drive awareness and get the issue resolved not use it as an opportunity to disparage a company and its worker’s intentions. That’s just not ever right and will get you no where. As for me, I'm willing to chalk it up to a new roll out of an involved process. In the case of first off the line, especially when I hear Shelby had some supplier issues causing delay, there are bound to be some issues that are discovered only after production and first customer ship. That's to be expected. I wouldn't want to be the guy getting that car but these people will be taken care of and production/QA improved. My car will be here “someday” which is better than the thousands that want one and can’t get one can say so for that I feel fortunate. I’ll be a bit bummed if I find some issue, but like everything else, it’s less important what’s wrong and more important what’s done about it. The only thing I am bothered with really is the <bleep> floor mats only because I really do like the ones shown in the prototype. But you have to ask yourself, if the mats shown in the prototype were not there, would you have not bought the car? I mean what are we talking about here. I would suggest that Shelby get these mats made and sell them! There’s obviously money to be made here! But it’s a suggestion, and not shrouded in innuendo and venom so maybe it’ll be heard. Until I hear of some real issue, in contrast to your post, I will not believe there is anything going on here beyond some good people trying very hard to meet a huge demand and ramp up while maintaining their level of quality. I trust they know their business. Link to comment Share on other sites More sharing options...
mrhugger Posted February 23, 2007 Report Share Posted February 23, 2007 Matt, Very well said. I am also in the manufacturing business and rarely do you find people doing things wrong because they want to. Link to comment Share on other sites More sharing options...
GTHERO Posted February 23, 2007 Report Share Posted February 23, 2007 Matt, Very well said. i second that ^^ B) Link to comment Share on other sites More sharing options...
dmagner1 Posted February 24, 2007 Author Report Share Posted February 24, 2007 i second that ^^ B) i think you people are very foolish in thnking that Tthis is a fluke.. i thnk you are so inamered about a shelby you forget about quality . i too own three busnesses and when people complain , i respond... guess you people just want something thats says SHELBY TO MAKE YOU HAPPY. I WANT A QUALITY PRODUCT FOR FORTY THOUSAND Link to comment Share on other sites More sharing options...
dmagner1 Posted February 24, 2007 Author Report Share Posted February 24, 2007 I too have seen some isolated reports of some issues and I haven't seen a car numbered above 400 yet so I think it's a bit early to make any sort claim of quality issues. I also have seen no evidence of a systemic problem. Your example of the fender badges I've seen 5, out of how many hundred, reported with an issue. Hood scoops I've seen maybe another 5? If you have more please post them! Before I would go making damning accusations I would step back and take a breath and think about what you’re saying and what result you’re hoping to get. You’ve made some, I think, inappropriate and unfortunate claims to support your premise. If there is an issue we should raise it, totally fair, but raise it to drive awareness and get the issue resolved not use it as an opportunity to disparage a company and its worker’s intentions. That’s just not ever right and will get you no where. As for me, I'm willing to chalk it up to a new roll out of an involved process. In the case of first off the line, especially when I hear Shelby had some supplier issues causing delay, there are bound to be some issues that are discovered only after production and first customer ship. That's to be expected. I wouldn't want to be the guy getting that car but these people will be taken care of and production/QA improved. My car will be here “someday” which is better than the thousands that want one and can’t get one can say so for that I feel fortunate. I’ll be a bit bummed if I find some issue, but like everything else, it’s less important what’s wrong and more important what’s done about it. The only thing I am bothered with really is the <bleep> floor mats only because I really do like the ones shown in the prototype. But you have to ask yourself, if the mats shown in the prototype were not there, would you have not bought the car? I mean what are we talking about here. I would suggest that Shelby get these mats made and sell them! There’s obviously money to be made here! But it’s a suggestion, and not shrouded in innuendo and venom so maybe it’ll be heard. Until I hear of some real issue, in contrast to your post, I will not believe there is anything going on here beyond some good people trying very hard to meet a huge demand and ramp up while maintaining their level of quality. I trust they know their business. so you would accept 1, bubbled stripes , loose scoops no floor mats when i have seen pics ,idont know how many times , please let me know what and where your business is because I DONT WANT TO BUY ANYTHING FROM YOU .... YOU DONT KNOW WHAT QUALITY CONTROL IS....................... Link to comment Share on other sites More sharing options...
MattInDetroit Posted February 24, 2007 Report Share Posted February 24, 2007 i think you people are very foolish in thnking that Tthis is a fluke.. i thnk you are so inamered about a shelby you forget about quality . i too own three busnesses and when people complain , i respond... guess you people just want something thats says SHELBY TO MAKE YOU HAPPY. I WANT A QUALITY PRODUCT FOR FORTY THOUSAND I'm not going to get into a battle here with you I can only tell you that "$@! happens! No one here is making excuses only being realistic. I will say that I think you have this entire situation upside down. We are in fact buying these cars for the SHELBY name! What are you buying it for? There are plenty of faster, better handling cars for 40K! I really hope you're not buying this for any reason other than it's a Mustang piece of history. I think you have entirely unrealistic expectations and you're sure to be disappointed because in the end it's a FORD MUSTANG. No one is saying the cars shouldn't be done in a quality way that goes without saying. But from the way you talk you would think you were buying a SC430 or something. Again, I want quality but I'm not expecting any more than I got from my 2005 GT but not what I got from my SC400, Type-S, or C70. Oh wait...please better than my C70! :-) so you would accept 1, bubbled stripes , loose scoops no floor mats when i have seen pics ,idont know how many times , please let me know what and where your business is because I DONT WANT TO BUY ANYTHING FROM YOU .... YOU DONT KNOW WHAT QUALITY CONTROL IS....................... :blink: where/how did you make this huge leap in logic from what i said? No. I wouldn't accept any thing like this and why would anyone! I would expect, if mine was one of the few that did have an issue, that it would be fixed! Nothing is perfect 100% of the time! Is your business? When you fail to meet a customer's expectations don't you fix it? Again, a few isolated issues, not even to your car, and you're ready to jump out a window! Yikes! BTW: If you actually do own three businesses...while I'm not going to say where I work, chances are you do buy from me! Link to comment Share on other sites More sharing options...
dmagner1 Posted February 24, 2007 Author Report Share Posted February 24, 2007 wth that thnking why dont we put a shelby label on a ford escort or taurus if that that s all you want is a SHELBY. im concern when my scoop is loose who fixes it and how do i get my car back to sheby because thay put it on ..........PEOPLE LETS THINK OUT THE BOX A LITTLE Link to comment Share on other sites More sharing options...
MattInDetroit Posted February 24, 2007 Report Share Posted February 24, 2007 wth that thnking why dont we put a shelby label on a ford escort or taurus if that that s all you want is a SHELBY. im concern when my scoop is loose who fixes it and how do i get my car back to sheby because thay put it on ..........PEOPLE LETS THINK OUT THE BOX A LITTLE Gee, you got me there I can't argue with that lack of logic! I'm out! Link to comment Share on other sites More sharing options...
CSX/C5ZZ Posted February 25, 2007 Report Share Posted February 25, 2007 Ive been in the car business a long time and have seen alot of the problems associated with a conversion vehicle. I have repaired everything from stretch dually pickups to stretch limos to party vans. lately I have dealt with Saleen and Roush cars and trucks. I think that anytime you modifiy any car there will be minor problems, from human error installing parts to poorly engineered parts to parts supply issues. I did some checking with Ford where I have some good conections and the warranty claims on the Shelby Hertz cars was very low, thats amazing after reading some of the stories posted just on this site. I hope any problems anyone has with the Shelby GT are minor, your dealer should be able to do any repairs needed and has special provisions within the Ford warranty process to get paid for them, at Ford warranty rates. Mark Link to comment Share on other sites More sharing options...
sexybackshelby Posted February 26, 2007 Report Share Posted February 26, 2007 Ive been in the car business a long time and have seen alot of the problems associated with a conversion vehicle. I have repaired everything from stretch dually pickups to stretch limos to party vans. lately I have dealt with Saleen and Roush cars and trucks. I think that anytime you modifiy any car there will be minor problems, from human error installing parts to poorly engineered parts to parts supply issues. I did some checking with Ford where I have some good conections and the warranty claims on the Shelby Hertz cars was very low, thats amazing after reading some of the stories posted just on this site. I hope any problems anyone has with the Shelby GT are minor, your dealer should be able to do any repairs needed and has special provisions within the Ford warranty process to get paid for them, at Ford warranty rates. Mark Hi im a new memeber tonight and I had bought #251. When I got it home I had noticed bubbles in my stripe on the hood scoop and the scoop has a 1/8 inch gap between it and the hood. Also a paint defect like unsanded fiberglass with a little pitting then paint aplied over top of it. Im very disapointed but I was excited at the time of purchase. I paid 1000.00 under window sticker price. It was in Hagerstown , MD. I think if there is enough complaints we should get new hood scoops or hood because I dont want some body shop fixing it and devalueing my shelby. Link to comment Share on other sites More sharing options...
dmagner1 Posted February 26, 2007 Author Report Share Posted February 26, 2007 Hi im a new memeber tonight and I had bought #251. When I got it home I had noticed bubbles in my stripe on the hood scoop and the scoop has a 1/8 inch gap between it and the hood. Also a paint defect like unsanded fiberglass with a little pitting then paint aplied over top of it. Im very disapointed but I was excited at the time of purchase. I paid 1000.00 under window sticker price. It was in Hagerstown , MD. I think if there is enough complaints we should get new hood scoops or hood because I dont want some body shop fixing it and devalueing my shelby. FIRST OF ALL I CANT BELIEVE YOU PAID A 1000 UNDER, THAT IS A FIRST AND I GUESS THAT IS MY POINT (JUST A LITTLE QUALITY ) I HAVE BEATEN UP LEFT AND RIGHT WHEN I BROUGHT IT UP, ANY WAY YOU LOOK AT IT ITS FORTY GRAND AND THE MONEY IS ALL GREEN THANKS FOR YOUR HONESTY AND NOT BENG BLINDED BECAUSE TS A SHELBY Link to comment Share on other sites More sharing options...
pagerart Posted February 26, 2007 Report Share Posted February 26, 2007 FIRST OF ALL I CANT BELIEVE YOU PAID A 1000 UNDER, THAT IS A FIRST AND I GUESS THAT IS MY POINT (JUST A LITTLE QUALITY ) I HAVE BEATEN UP LEFT AND RIGHT WHEN I BROUGHT IT UP, ANY WAY YOU LOOK AT IT ITS FORTY GRAND AND THE MONEY IS ALL GREEN THANKS FOR YOUR HONESTY AND NOT BENG BLINDED BECAUSE TS A SHELBY I did just see a white SGT at the local Ford dealer and there is definately an issue with the stripe on the hood scoop. Very bubbly. Maybe they should have figured a way to spray paint it rather than use tape. Link to comment Share on other sites More sharing options...
sexybackshelby Posted February 26, 2007 Report Share Posted February 26, 2007 Ya I paid $37540.00 to be exact. The salesman gave me a paper to initail and they screwed up and thought there was a rebate, but hey I didnt know . So they gave it to me as a discount instead. They told me it would be bad bis on their part if they added money after an agreed price. They told me if I didnt take the car they were going to mark it up 10,000.00 after I left. :mellow: I forgot to say that my hood pin are coming out everytime I took it for a ride. Yes I know how they go in. The pins seem not to have a very good snap to hold them in place. This is a quality issue. I can go to auto zone and find better ones than this. As soon as the weather permits Ill be at ford service asking some ?s. Just hope to get these little issues resolved. Link to comment Share on other sites More sharing options...
GT-350_merged Posted February 26, 2007 Report Share Posted February 26, 2007 Ya I paid $37540.00 to be exact. The salesman gave me a paper to initail and they screwed up and thought there was a rebate, but hey I didnt know . So they gave it to me as a discount instead. They told me it would be bad bis on their part if they added money after an agreed price. They told me if I didnt take the car they were going to mark it up 10,000.00 after I left. Happy to see you got a Shelby! I'm happy to see the dealer didn't fight to get the car back, see some dealers are honorable! However I do feel bad for the saleman/sales manager they might be looking for a job! Link to comment Share on other sites More sharing options...
MattInDetroit Posted February 26, 2007 Report Share Posted February 26, 2007 Hi im a new memeber tonight and I had bought #251. When I got it home I had noticed bubbles in my stripe on the hood scoop and the scoop has a 1/8 inch gap between it and the hood. Also a paint defect like unsanded fiberglass with a little pitting then paint aplied over top of it. Im very disapointed but I was excited at the time of purchase. I paid 1000.00 under window sticker price. It was in Hagerstown , MD. I think if there is enough complaints we should get new hood scoops or hood because I dont want some body shop fixing it and devalueing my shelby. Take it back to the dealer and get it fixed. Having the stripe replaced at your dealer using the actual OEM part is not going to devalue your car. Link to comment Share on other sites More sharing options...
Budman340 Posted February 28, 2007 Report Share Posted February 28, 2007 Hi im a new memeber tonight and I had bought #251. When I got it home I had noticed bubbles in my stripe on the hood scoop and the scoop has a 1/8 inch gap between it and the hood. Also a paint defect like unsanded fiberglass with a little pitting then paint aplied over top of it. Im very disapointed but I was excited at the time of purchase. I paid 1000.00 under window sticker price. It was in Hagerstown , MD. I think if there is enough complaints we should get new hood scoops or hood because I dont want some body shop fixing it and devalueing my shelby. Hi, If you can email me at Budm@shelbyautos.com I can help you with your concerns. Bud Link to comment Share on other sites More sharing options...
sexybackshelby Posted February 28, 2007 Report Share Posted February 28, 2007 Thank you for your concern on this issue. I just wanted to let everyone know I love the car. This is one of the best handling/looking cars I drove in a long time. My wife keeps opening the garage door just to look at it before she goes to bed. It seems that I just couldnt sleep for the past few days thinking about driving the car to car shows and cruise ins. Link to comment Share on other sites More sharing options...
MattInDetroit Posted February 28, 2007 Report Share Posted February 28, 2007 Thank you for your concern on this issue. I just wanted to let everyone know I love the car. This is one of the best handling/looking cars I drove in a long time. My wife keeps opening the garage door just to look at it before she goes to bed. It seems that I just couldnt sleep for the past few days thinking about driving the car to car shows and cruise ins. What did you give your wife? Can you send me a bottle? Link to comment Share on other sites More sharing options...
davidl Posted February 28, 2007 Report Share Posted February 28, 2007 What did you give your wife? Can you send me a bottle? My wife told me her father (who worked for Chrylser and GM) would roll over in his grave if he knew I had bought a Ford. I corrected her explaining I had bought a Shelby, but it hasn't helped. Expensive jewelry is the only solution. Link to comment Share on other sites More sharing options...
mrhugger Posted February 28, 2007 Report Share Posted February 28, 2007 How expensive? $40k worth??? Link to comment Share on other sites More sharing options...
amyb Posted March 1, 2007 Report Share Posted March 1, 2007 Guys, we have shipped over 900 cars. We have had 15 issues, we have sent stripers to different states and fixed every one of them. We have now fixed how we do the cars. This is a new project for us, and we are doing our best to get it right. With everything there are some issues, its how you handle it is key for us. We stand behind our products and if there are complaints we will address them Amy Link to comment Share on other sites More sharing options...
ShelbyPilot Posted March 1, 2007 Report Share Posted March 1, 2007 What did you give your wife? Can you send me a bottle? My love hinted very strongly at a diamond bracelet. LOL, I just hope there is room left in the loan. Link to comment Share on other sites More sharing options...
TX Shelby_merged Posted March 1, 2007 Report Share Posted March 1, 2007 Thanks, Amy very well said. We as Americans want everything we want now and the very best at the cheapest price. Look at what Walmart did to all of us. Its all comes down to taking care of any issues that arrise when there is a problem that our customers have...this goes for any business. I think when this is all said and done...SAI will show that thier craftmanship is the best in the business Link to comment Share on other sites More sharing options...
ShelbyPilot Posted March 1, 2007 Report Share Posted March 1, 2007 ....yes fixing defects is a good response. However, craftmanship is judged by design and execution. The grill issue is poor craftmanship......One persons opinion. Link to comment Share on other sites More sharing options...
GTHERO Posted March 1, 2007 Report Share Posted March 1, 2007 I agree, as MattChicago said before, it isnt ARE there problems, its HOW thoes problems are remedied Link to comment Share on other sites More sharing options...
p356a Posted March 1, 2007 Report Share Posted March 1, 2007 Guys, we have shipped over 900 cars. We have had 15 issues, we have sent stripers to different states and fixed every one of them. We have now fixed how we do the cars. This is a new project for us, and we are doing our best to get it right. With everything there are some issues, its how you handle it is key for us. We stand behind our products and if there are complaints we will address them Amy Thanks Amy! I for one appreciate your response on this issue and I for one have confidence in your diligence in addressing the issues. Thanks Link to comment Share on other sites More sharing options...
dmagner1 Posted March 1, 2007 Author Report Share Posted March 1, 2007 Thanks Amy! I for one appreciate your response on this issue and I for one have confidence in your diligence in addressing the issues. Thanks thankyou i guess trhats all i was looking for .....amd the gears from my car in the trunk LOL Link to comment Share on other sites More sharing options...
sexybackshelby Posted March 5, 2007 Report Share Posted March 5, 2007 Today was the first day I had a chance to look at the hood pins. Come to find out the wire ring was not in one of the other holes. Maybe some one at the dealership did this to keep people from snap the hood pins on and off? Link to comment Share on other sites More sharing options...
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